english-heritageshop.org.uk Reviews 

Item arrived on time with information regarding delivery. Product is a birthday gift for my Grandson. Item looked robust and well made. I think he will be delighted

Sadly item out of stock but refund sent immediately

Bought a selection box of preserves as a gift when I visited Deal Castle and on tasting the cherry with brandy ordered several full size jars for myself. The flavour is lovely, although I found it a little runnier than the small jars. We have also used it on vanilla ice cream as the texture is more of a sauce than jam.
Unfortunately the packaging wasn’t sufficient and one jar was broken on arrival, which obviously was very messy as it had gone all over the others so had to carefully clean other jars. I sent an email explaining the situation; I had a quick response/apology and received a replacement jar within a couple of days, so good customer service. Thank you

Order cancelled twice with no explanation. Really disappointing.

Great, efficient service. Order came complete

I hate even giving one star, it should be no stars. Twice now I have placed an order to have it refunded almost immediately stating no stock and technical issues. Get your act together English Heritage as this is pathetic.

Bought some things when visiting a site, the shop had a fantastic selection, so came home and purchased some more things on line.

Goods are good quality and value. Well packaged and received within 48 hours.

Great Mead wine, great price, speedy delivery

I wanted to purchase several items for gifts and spent an hour sorting the items out I paid for them (all on line) but within the hour I was told English Heritage had not got most of the items so refunded my money very lucky to have received one star.

Easy to buy the product, arrived on time in good condition etc etc. Nothing negative to report.

Excellent customer service, I highly recommend English Heritage online shop. The website was easy to use, with plenty of choice and ordering was easy, checkout was simple and quick to use. The items I ordered arrived very quickly and were well packaged so arrived safely. First class service A* perfect.

Somehow my address was corrupted in the EH systems. This required a lot of effort to rectify.

I completed an order but did not make a purchase! It seems the listings on the EH website were inaccurate so the order did not proceed and I was refunded. Apparently there were known technical issues so payment should not be taken until items are identified and ready for dispatch. As I will not be able to trust the accuracy of the listings in future I think it is very unlikely that I will be making any more purchases. I have better ways of spending my time.

Beautiful products at fair cost; delivered with care and in a timely fashion. It's not the first time I've purchased from the English Heritage Shop and it won't be the last.

I love English Heritage items. I have bought a guide book, jams, board games, mead, and Heritage wines from them and have no complaints. All have been excellent value and I wouldn't hesitate to recommend them.

I received my order the very next day - excellent service!

From viewing all the products available, right through to purchase, everything was perfect