Entertainment Earth Reviews 

Excellent customer service!!! I usually have nothing but good experiences with Entertainment Earth, but when I do have a problem their customer service takes good care of me. I just got off the phone with Donald Tapia, the Client Services Representative, and he went far and beyond in order to resolve my problem. I can't thank Entertainment Earth and Donald Tapia enough!

I have been a happy dedicated customer of Entertainment Earth for 20 + years and they are a great company. Normally my orders come in mint condition but today I received an order that both the box and figures inside were damaged. They were packed well and obviously EE was not at fault, but it had been mishandled en route. I called EE and Donald couldn’t have been any nicer or more helpful. He made things right ….This is why I will continue to do business with them . They’re a solid company with kind people like Donald who work there . Thanks EE !!

I don't know why people say they are good when there shipping are expensive as hell ill stick with big bad toy store

Great Friendly Customer Service and very knowledgeable of products carried by company. Representative is very informative and always pays attention to detail.

I've been shopping at EE for years now and have never had any issues. My recent order came the other day and the figure set was missing a piece in the box (it was the manufacturer's fault). I decided to give EE a call and got Donald on the phone. He was a great help and very friendly to talk with. At the end of the day, the issue was resolved. Just another reason why I like to shop at EE...for the great customer service. Thanks again, Donald!

I called to make an adjustment to my order and Donald had great information and was super helpful. Definitely made me glad I placed my order with EE.

I am a huge fan of Entertainment Earth and order from them avidly (2 to 3 packages a month). Their customer service is absolutely fantastic as well!! Especially my assistance from Donald Tapia!

Always love shopping with them! Any issues I’ve ever had they’ve quickly taken care of to my satisfaction! I spoke to Donald earlier and he was such a big help, thank you so much!

Always extremely satisfied and impressed with Entertainment Earth, especially their Customer Support. It was an absolute pleasure speaking with Donald, who got me taken care of with the utmost professionalism and friendliness. I will definitely continue to happily give my business to E.E. because extraordinary individuals like Donald are there if you ever need assistance. Thank you so very much Donald!!

Called and spoke to Donald about a free shipping issue. He pleasantly explained how the situation happened, and then he suggested a way to remedy it. I took him up on his suggestion, and we were done. It would have been easy to simply say "No, I am sorry there is nothing I can do for you" but he did not. Thanks Donald!

Donald was instrumental in helping me prepare my return with ease and professionalism.

Hello this is shannon, let me explain the 5 stars to whom this concerns or reaches out too.. I give 5 stars to a very nice and respectable guy named Donald. I originally called in the first time and got a guy named Garret and he was very rude and not helpful at all from the very start, when he answered the phone and actually hung up on me after telling me multiple times that he couldn't help me and instead of just listening to what I was asking or concerned about from my delivery,after I spent $260.00 for this item not showing any respect for me what so ever, he interrupted me and told me he had to help more important clients that were waiting on other line and he said bye and hung up on me, plain and simply put, so I give him 1 star 0 if I could, However because of this 2nd guy,Donald,who answered when I called back after being hung up on by Garret, Donald said he himself had been there 21 years and he sounded very compassionate and very sincere about my previous experience and wanted to listen to me and asked how he could help and so he just listened and didnt judge,even if there was nothing on that end that could be resolved Donald just offered polite and sincere and more accommodable solutions and or answers to the best of his knowledge, he was very professional and courteous,which I greatly appreciate that from you Donald thankyou so much. I told Donald when he first answered the phone that I was not happy with being hung up on and that I wasn't going to do anymore business with Entertainment Earth ever because of how humiliating and unappreciated I felt after being hung up on from Garret...After talking a while with Donald, I see why he's been there 21 years, I hope he stays a long time...with that experience I had with Donald, I may have to rethink my comment to him about giving E.E. another chance because he definatly made me feel appreciated and respected...so I give Donald 10 stars if I could.I truly believe in the saying, treat others as you want to be treated, AKA the golden rule, and he definatly gets my vote and respect on that note, we need more people in the world like Donald, it would be more pleasant and nice to deal with, with someone who cares about his/her clients in any situation, even if there is nothing that can be done, just someone like Donald to sit up and take notice of a situation and just listen,thats all I or anyone could ask for... Thanks again for being awesome Donald in taking time to acknowledge me and to offer solutions and listen ,I greatly appreciate YOU!!! Sincerely, Shannon Salser

Called in to get the correct address for my order. Donald was awesome in handling this matter and fixed it immediately. Thanks so much for the great customer service Donald!!

Donald Tapia did an excellent job with helping me. I really appreciated his considerate demeanor and positive attitude

Had some delivery questions for the team at Entertainment Earth…was able to grab the telephone old school style and call customer service to talk with an actual human being, or really good AI. Spoke with Donald in customer service who is longtime employee; very knowledgeable and helpful!! I appreciate the excellent customer service and thoughtful communication.

Mr. Tapia was very helpful, kind, friendly, and knowledgeable. He helped me on an order, and made sure my issue was taken care of.

As always Entertainment Earth has come through to address my concerns! Donald T. quickly and without any hesitation took care of my damage return. He was very personable and I felt confident that my concerns were understood and resolved fluidly. The BEST customer service ever! Thank you!

I called this morning, looking for information on an order. I was lucky enough to have Donald answer the phone. Not only did he exhibit patience, and empathy. He actually went out of his way to help. As an employer, he’s a keeper.

The experience wasn't great initially because our order was improperly returned to Entertainment Earth by UPS. However, after a few emails back and forth with no definitive answer, I called the customer service number provided. Your agent, Donald Tapia, was very personable and professional as he explained what happened. He then waived the reship fee and got our order processed to reship to us. He took great care to ensure that the order would be sent to the correct address, explained how the delivery process would work and even checked the status of another order we're waiting for. He was courteous and professional at all times and I would be very happy to deal with Donald again. Thank you!