regarding the issue with the PVI unit. I contacted EnviroVent about the problem, and they were able to book an appointment for the very next day. Their engineer arrived as scheduled and managed to res... Toon meer
Bedrijf heeft geantwoord
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Incredible!! This has been a life changing investment into our home and we are all seeing the benefit especially our asthmatic son. From start to finish everyone that we have spoken with has been help... Toon meer
Bedrijf heeft geantwoord
Very nice gentlemen, very quick service and efficient, no mess left. Rearranged apt when he was unable to consider plate it due to position of unit, very reliable.
Bedrijf heeft geantwoord
Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat). As an OAP... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
EnviroVent is the UK's leading manufacturer, supplier, and installer of energy efficient and sustainable domestic, commercial and industrial ventilation products. We are the experts in ventilation, resolving countless property issues and our local specialists are on hand to permanently solve your condensation, mould and damp problems. We pride ourselves on the quality of our ventilation systems and extractor fans and offer long term warranties to protect your home and your health.
Contactgegevens
EnviroVent Ltd, Harrogate West Business Park, Unit 1 Bardner Bank, Killinghall, HG3 2SP, Harrogate, Verenigd Koninkrijk
- 01423 810 810
- complaints@envirovent.com
- www.envirovent.com
4,5
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Experience and installation was excellent
The experience was very good. The two engineers were very good at their jobs, very respectful, took their time to explain everything to me, ensured I understood everything well, and allowed me to ask questions for clarification. Otherwise, I think they did an excellent job installing two Filterless Infinity
Filterless for the Kitchen and Bathroom, which needed to be completed in the loft.
10 april 2026
Antwoord van EnviroVent
Dear Jake,
Thank you for your kind feedback. We are pleased to hear the engineers explained everything clearly and completed the installation to a high standard, and we appreciate you choosing envirovent.
The envirovent Customer Care Team
Work carried at time arranged and…
Work carried at time arranged and professionally completed. The bathroom extractor system was serviced in 30 minutes which makes the cost of the service very, very expensive(£240.00 + Vat).
As an OAP and unable to get into the loft I was left with little choice but to agree to the price.
10 april 2026
Antwoord van EnviroVent
Dear Garth,
Thank you for taking the time to leave your review. We are glad to hear the work was carried out as arranged and completed professionally.
We appreciate your comments regarding the cost and understand how this may feel, particularly when access to the loft is not possible. The charge covers the full service provided, including safe access, specialist knowledge, and ensuring the system is working as it should.
Your feedback is important to us and has been noted. If you would like to talk this through, the envirovent customer care team would be happy to help.
The envirovent Customer Care Team.
Very good job done
Very good job done, left it all very tidy and clean. On time and very polite.
10 april 2026
Antwoord van EnviroVent
Dear Diane,
Thank you for taking the time to leave such a positive review. We are very pleased to hear that you were happy with the standard of work, punctuality, and cleanliness. Your feedback is greatly appreciated.
The envirovent Customer Care Team
very good service
10 april 2026
Antwoord van EnviroVent
Dear Mike,
Thank you for your kind feedback. We are pleased to hear you received very good service and truly appreciate you taking the time to leave a review.
The envirovent Customer Care Team.
Excellent team and installation.
9 april 2026
Antwoord van EnviroVent
Dear Sabu,
Thank you for your kind feedback. We are pleased to hear that you had a positive experience with the team and the installation. Your comments will be shared with the envirovent team, and we appreciate you taking the time to leave a review.
The envirovent Customer Care Team.
Cyclone bathroom fan
I have given 3 stars purely because you cannot buy an impellar. This is the one removable part the customer has to clean. I broke ours and it cost me dear as our fan was out of warranty. The fans are good and the engineer was polite and helpful.
8 april 2026
Antwoord van EnviroVent
Good morning, J Mumford,
Thank you for taking the time to share your feedback, as well as your comments regarding the quality of the fan and the professionalism of our engineer.
We would like to provide some clarification regarding the replacement options discussed. The impeller is not supplied as a standalone spare part, as it forms part of the internal cartridge assembly and is supplied only as part of that complete component.
A quotation was initially provided for replacement of the internal cartridge. Following this, and in consideration of both the cost involved and the cracked front cover, a request was made for a quotation for a complete replacement unit. This option was provided, and the order for a new unit was subsequently placed.
We understand that replacement costs can be frustrating, particularly once a unit is outside of warranty. Your comments are appreciated and have been shared with the relevant team.
Kind regards,
The envirovent Customer Care Team
Engineers called at stated time they…
Engineers called at stated time they were both very pleasant and professional and completed work satisfactorily
Thank you
8 april 2026
Antwoord van EnviroVent
Good afternoon Catherine,
Thank you for taking the time to share your feedback.
We are delighted to hear that our engineers attended at the stated time and that you found them both pleasant and professional. It is also great to know that the work was completed to your satisfaction.
Your comments will be shared with the team, as positive feedback such as this is always greatly appreciated.
Thank you for choosing envirovent.
The envirovent Customer Care Team.
excellent product, even better service
the Envirovent crew were great from the word go throughout our product selection and installation experience.. Ryan was our point of contact and he couldn't have been more helpful, going to extra mile [literally and figuratively] to make sure the process was as smooth as possible, answering every question we had; there was no 'hard sell' and at every step of the way we were kept informed about what was going on and he has also been on hand to answer all our questions to the after-sales service is also excellent. the product itself has been running for a few months and there is a huge difference in our air quality and wife's breathing, as she's asthmatic so this has been a big help in improving her health.. all in all i can't recommend them enough.. thanks!
17 november 2025
Review zonder uitnodiging
Antwoord van EnviroVent
Dear Alan,
Thank you so much for your wonderful feedback. We are delighted to hear that Ryan and the team made the whole process smooth and stress‑free for you. It’s great to know the system is already making such a positive difference to your home and your wife’s health. We really appreciate your recommendation.
The envirovent Customer Care Team.
very very poor customer service…
very very poor customer service recently had a full service on my piv system in my loft paid in full for it then not to be working as it should called the receptionist rebbeca got promised a call back and appoinment for the engineer to come out and rectify the issue this was over a month ago still not heard a things so dissapointed as now i have a system that doesnt function as it should even though ive paid for it
7 april 2026
Review zonder uitnodiging
Antwoord van EnviroVent
Dear Stephen,
Thank you for taking the time to share your feedback, and I am very sorry to hear about your recent experience. This isn’t the level of service we aim to provide, and I completely understand how frustrating it must be to have a system not functioning as it should after a full service.
Your concerns have now been logged under case number 607 so we can investigate this properly. Please contact our Customer Care team at customercare@envirovent.com with the details of the issue, and we will ensure this is followed up as a priority.
Thank you for your patience — we are committed to putting this right for you.
The envirovent Customer Care Team.
Three installations for the family.
This is the third installation I’ve had. Having had Envirovent install a unit in my flat in Bexhill in January 2025, I’ve now had loft units and extractor fans fitted in both of my daughter’s houses in Basingstoke. Money well spent!
1 april 2026
Antwoord van EnviroVent
Dear Roger,
Thank you for choosing envirovent again. We’re really pleased to hear you’re happy with all three installations. Your support means a lot to us.
The envirovent Customer Care Team.
Antwoord van EnviroVent
Dear Mr Lee,
Thank you so much for your kind words! We are really glad to hear you received great service and everything was completed on time. We appreciate you taking the time to leave a review.
The envirovent Customer Care Team.
Antwoord van EnviroVent
Dear EGL Developments Limited
Thank you so much for your lovely feedback. We are delighted to hear that Adam provided a punctual, polite, and thorough service. Your comments mean a lot to us, and we will be sure to pass them on to him.
The envirovent Customer Care Team.
Engineer arrived earlier than expected…
Engineer arrived earlier than expected and was very helpful
19 maart 2026
Antwoord van EnviroVent
Good morning Helen,
Thank you for your positive feedback we’re so pleased to hear the engineer was helpful and arrived promptly.
The envirovent Customer Care Team.
Worth the hassle
We have now had the vent and bathroom fan installed for two weeks and are happy with them both. Running costs seem to be in line with what we were told.
The actual installation by Envirovent’s own installers was really good. In fact they turned round a process that had become quite fraught, not helped by the salesman’s attitude and local roofers being unwilling to fit the specialist vent we were sent. In fact we were on the point of cancelling and only went ahead because we actually wanted a system.
Payment was not easy. The company we had to pay had a Spanish bank so all the usual payment methods didn’t work. We ended up having to pay over the phone by card, but this itself took five phone calls and two emails to the person at “Envirovent”.
I believe we had been dealing with franchisee rather than Envirovent when buying and paying for the system. And it really was a tale of two parts. Everything handled by the franchisee was unsatisfactory, everything handled by Envirovent was more than satisfactory.
This use of franchisees is not made clear. In fact everything is done to make them look like part of the company and at no point were we told different. Just the opposite, they use Envirovent’s email system and apply all of Envirovent’s award logos to the bottom of their emails.
Would I recommend them. Yes because the system is worth the hassle, but be prepared for the hassle.
16 maart 2026
Antwoord van EnviroVent
Dear Duncan,
Thank you for taking the time to share your experience. We are really pleased to hear that you are happy with the vent and bathroom fan, and that our installation team were able to turn things around and deliver the level of service you expected.
We are sorry that the earlier stages of the process caused frustration, particularly around communication and payment. Your feedback about the franchise setup and clarity around who you were dealing with is extremely valuable, and we will make sure it is passed on so we can improve this part of the customer journey.
We are glad the system itself is performing well for you, and we appreciate your honest recommendation. Thank you again for your review.
The envirovent Customer Care Team.
Antwoord van EnviroVent
Dear Janet,
Thank you so much for the kind words. I am glad you were pleased with the work.
The envirovent Customer Care Team.
Everything was explained well
Everything was explained well, they turned up on time and did a great job. Also cleaned everything up and left no mess.
13 maart 2026
Antwoord van EnviroVent
Dear Marie,
Thanks for the lovely feedback. We are pleased you were happy with the job and the clean finish. It was a pleasure to help. We appreciate you choosing us.
The envirovent Customer Care Team.
Efficient service
Efficient service. Engineer on time and very well done replacement leabing everything tidy.
12 maart 2026
Antwoord van EnviroVent
Good morning Jan,
Thank you so much for your kind feedback. We’re delighted to hear that the engineer arrived promptly and completed the replacement efficiently leaving everything neat and tidy.
It’s great to know you were happy with the overall service. We really appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
No problems getting a minor fix under the warranty
We've had EnviroVent extractor fans installed for a few years now. Taking the cover off one to clean the fan, the plastic lugs that the cover screws go into had cracked, so the cover wouldn't reattach properly, so given the seven year warranty on our fans, we gave them a call. They came out within a few days, and the engineer replaced the fan cover, and even sorted us out a new remote for the other fan that had got lost. Great service.
10 maart 2026
Antwoord van EnviroVent
Dear Richard,
Thank you for the great review. We are really pleased to hear that our team were able to help quickly and get everything sorted for you. It is great to know your fans are working well again. We appreciate you taking the time to share your experience.
The envirovent Customer Care Team.
Very efficient and good customer…
Very efficient and good customer service also the job was done excellent. Thank you keep the good job.
6 maart 2026
Antwoord van EnviroVent
Dear Trust Chiwundura,
Thank you so much for your kind words. We are really glad to hear you found our service efficient and our customer care excellent. It means a lot to us. We appreciate your support and look forward to continuing to deliver great work for you.
The envirovent Customer Care Team.
Antwoord van EnviroVent
Dear Mim,
Thank you so much for the 5‑star review!
We are delighted to hear you found our customer service polite and respectful. It means a lot to us. We are always here if you need anything in the future.
The envirovent Customer Care Team.
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