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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Very poor customer service. The telephone line is terrible. No matter how many times you call, they either don’t answer properly or answer the phone and hang up almost immediately. It is extremely... Toon meer

Beoordeeld met 5 van de 5 sterren

I had a 3.5t horsebox on long term hire, with occasional 7.5t horsebox hire for longer stay aways. The vehicles were always clean, in good repair, relatively new, & easy to drive. Delivered & collecte... Toon meer

Beoordeeld met 1 van de 5 sterren

Really disappointing experience. I paid for a second-hand trailer from Equi-Trek, but after repeated failed delivery attempts, I tried to cancel my order. They refused to cancel but assured me they wo... Toon meer

Beoordeeld met 5 van de 5 sterren

After owning equtrek horse boxes i decided to get another one. I visited the Sheffield dealers back in February where I met David Townsend who helped me choose the right horse box for my needs, the bo... Toon meer

Bedrijfsgegevens

  1. Paardentrailer verkoper

Informatie afkomstig van verschillende externe bronnen

Equi-Trek are the largest producer of horseboxes and trailers in the UK


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

118 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(118)

8 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great service from equitrek today

Great service from equitrek today, noticed that the ramp had got heavy on my horsebox, phoned on Friday, a very nice Dave from equitrek was at my home Monday to replace the gas struts. The ramp now works perfectly. Many thanks.

17 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The brake actuating rod on my wife’s…

The brake actuating rod on my wife’s trailer came undone whilst she was travelling to an event and naturally I got a phone call at home asking for help. She took a photo of the end of the rod and sent it to me so that I could prepare some bits for a rescue mission. Not knowing the thread size I phoned up Equi-trek and asked to speak to the workshop where I hoped to find an engineer who would know what I was talking about. He did and was able to tell me the thread size and that the clevis was likely to be still in place.
So helpful, thank you.
Interesting to note that the rod had vibrated loose despite the locknut. Something to check in the future.

30 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Extremely helpful & knowledgeable

I cannot express how helpful and patient David was with us, as a first time box purchaser he went through all the options, pros & cons. Thanks again for your time.

30 mei 2024
Review zonder uitnodiging
Logo Equi-Trek

Antwoord van Equi-Trek

Thank you for the review Paula, enjoy your new box!

Beoordeeld met 3 van de 5 sterren

Bought a 2024 Apollo Launch version

Bought a 2024 Apollo Launch version, upgraded chassis and tack locker. Have tried contacting head office (uk) as we are having some issues, would be nice for someone from head office to contact me.

10 mei 2024
Review zonder uitnodiging
Logo Equi-Trek

Antwoord van Equi-Trek

Hello Dave, please can you send your contact details to our inbox and details of your trailer purchase (where it was purchased from and the chassis number) and a member of the team will contact you. We are not aware of any contact previously so will look into this. Thank you

Beoordeeld met 5 van de 5 sterren

Super Service

Conor has made my experience to trade in my trailer for a new Day Treka easy and straightforward with good communication.
Love the elite package with the horse graphics.
The trailer tows brilliantly.

30 mei 2024
Review zonder uitnodiging
Logo Equi-Trek

Antwoord van Equi-Trek

Hi Dawn, thank you for leaving a review, we will pass your feedback on to Conor. Enjoy your new trailer!

Beoordeeld met 5 van de 5 sterren

David Townsend was extremely helpful

David Townsend was extremely helpful, firstly offering advice as to what to look for in a used trailer. After viewing a few privately, we then went back to him to buy a reconditioned one from Equi-trek. He was very understanding of our situation and answered all our questions. We are very happy with the trailer and it looks and feels like a new one!

29 april 2024
Review zonder uitnodiging
Logo Equi-Trek

Antwoord van Equi-Trek

Thank you for your feedback Sue, we are pleased to hear you are very happy with your trailer and will let David know.

Beoordeeld met 5 van de 5 sterren

David was very helpful

David was very helpful throughout the purchase. From initial enquiry making sure he understood what I needed the trailer for and what was best fit bearing in mind heart VS head VS cost. He explained the process of buying from them and what safety checks/ service would be done. Very patient with collection date too.

29 mei 2024
Review zonder uitnodiging
Logo Equi-Trek

Antwoord van Equi-Trek

Thank you for your feedback Emma, enjoy your trailer!

Beoordeeld met 5 van de 5 sterren

Recently contacted Melissa Hawkesworth

Recently contacted Melissa Hawkesworth, regarding a paint colour for fixing our much loved sonic

She was very quick to reply and supply the information needed five stars

24 mei 2024
Review zonder uitnodiging
Logo Equi-Trek

Antwoord van Equi-Trek

Thanks Ben, we will pass your feedback on to Melissa.

Beoordeeld met 5 van de 5 sterren

Leak water on star treka

I am in France and owner of a Star Treka trailer

Melissa helped me repair a breakdown (water leak)
She sent me the plans for dismantling the furniture to reach the faulty part.

After-sales service responds quickly and they really listen

17 mei 2024
Review zonder uitnodiging
Logo Equi-Trek

Antwoord van Equi-Trek

Thank you for your feedback, pleased it has been sorted quickly.

Beoordeeld met 1 van de 5 sterren

Absolute joke of a company

Absolute joke of a company. Doesn’t pay their bills. Constantly makes excuses or no communication. Avoid at all costs

20 december 2023
Review zonder uitnodiging
Logo Equi-Trek

Antwoord van Equi-Trek

Hello. we are unsure what you are referring to - if you would like to contact us directly we can resolve your issue. You can call us on 01142 884411

Beoordeeld met 5 van de 5 sterren

Brand New Night Treka

I recently purchased a brand new Night Treka from Equitrek Sheffield.
David Townsend was very helpful and wasn't pushy at all. He guided us through the process and even let me have some extra tie rings added inside and out to make the trailer more tailored to my horse.
I may need some modifications adding to the breast bar in the near future due to my naughty pony, but David is happy to discuss these options if I require them.
Really happy with the service, and I have recommended Equi-trek to my friends who are hoping to hire a trailer from them soon.
Thank you David!

Regards
Louise, Smurf & Bluebell

18 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely thrilled with my new Equi-Trek Day Teka

Absolutely thrilled with my new Equi-Trek Day Treka trailer, from the Sheffield branch of Equi-Trek.
David Townsend was fantastic, from disappointment about the trailer I inquired about already being sold to getting me an equivalent option that was a better model and with all the extras for an amazing price!
Plus a super quick turnaround to get the horses back on the road in no time!
I would definitely recommend them to anyone.
100% on customer service, from enquiry to collection.
I cannot praise this company and David enough.

27 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just bought a brand new Night Tr

Just bought a brand new Night Treka from Sheffield, so happy with it, Mercaddes was brilliant , only took as little as 3 days and she went above and beyond, sorting out the extras we needed and then getting it delivered to Sheffield , thank you Mercaddes a credit to Equi Trek.
We picked up on Saturday and a lovely lady Jenny (hope this was her name) dealt with us, she gave us time to check the trailer, showed us how everything worked, and she was brilliant with my little niece (5yrs old) All in all everything was super efficient.
Thank you Team

20 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought an Equi Trek Niht Treka from…

Bought an Equi Trek Niht Treka from Trek Trailers Sheffield.
David was lovely to deal with and kept me posted and uptodate throughout the whole process.
the delivery was spot on
very pleased with the whole process and would recommend them.

21 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

100% and 5*

Absolutely over the moon with my brand new Apollo Launch trailer, from Sheffield branch of Equi-Trek.
David Townsend was knowledgeable, efficient and made my dream come true.
I’m so happy I’ve recommended a friend to them.
100% on customer service, friendly service from enquiry to collection.
A huge thumbs up for this company and David.

16 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I hired a superb trailer for collecting…

I hired a superb trailer for collecting an ebay purchase of a Land Rover.
TrekTrailers looked after me superbly, Jenny & her Mum are awesome.
The trailer more than ticked a box for my needs and the price & deposit were on the ball.
I will be recommending them to friends and colleagues as well as using them again in the future.
Thanks again Jenny.

6 januari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Smooth and Stress-Free Rental:

Smooth and Stress-Free Rental:
Our experience hiring the Equi-Trek horse box was fantastic.We have hired horse boxes 4 times this year travelling from Sheffield to London on and back on 3 occasions , the rental process was smooth, Jenny and the team made it stress-free.

User-Friendly Design:
Loading and unloading our horses was a breeze. The ramps are well-designed, and the whole setup is user-friendly, even for someone renting for the first time.

Maneuverability Made Easy:
Navigating the horse box was surprisingly easy. It handled turns well, and parking was a cinch, even in tighter spots. Perfect for someone not used to towing.

Top-notch Safety:
Safety was a priority. The horse box felt secure on the road, and the features in place gave us confidence in the well-being of our horses during transport.

Driver Comfort:
The interior was straightforward, and the controls were easy to manage. The inclusion of a rearview camera was a nice touch, making it convenient for the driver.

Reliable Rental:
The Equi-Trek horse box proved to be a reliable choice. It had a durable build, and we were confident it could handle the journey without any issues.

Overall Rental Experience:
Equi-Trek delivered a 5-star experience. From booking to returning, it was hassle-free. The horse box was exactly what we needed for a safe and comfortable journey for our horses.
We have hired several

19 december 2023
Review zonder uitnodiging

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