Equifax Reviews 

The absolute worst, went online to get a copy of my credit report, can't download it. Then I call them, they ask for a ridiculous amount of private information, then send you a passcode to verify. After all of that, they only provide reports via snail mail. After all of that, I requested to file a complaint, they sat on the line and would not respond to anything I said.

I was a victim of fraud in 2021, a year I did not reside or visit Australia. I have not lived in Australia for 17 years. The information the criminal provided is false and incorrect. For 4 years I have been trying to get Equifax to change and correct the information and they refuse. The basically state, it was the information Telstra provided and simply, that is all that matters. A highly incompetent and unprofessional organisation.

So many bad reviews and they deserve it.. complete trash for customer service, every call is answered by some punjabi who barely understands English. Hours and hours i have spent listening to their hold-line music, ding ding ding for hours! Just for them to get it wrong, transfer me, still get it wrong! This company is controlling Americans credit scores! They literally can block you from getting loans. How is some hut in India put in charge of American citizens loan applications.. Americans need to put a stop to this and demand our government remove Equifax from scoring matrix.

28 minutes of listening to the customer service rep in a foreign country ramble on and on and ON MAKING EXCUSES for their processes and why they dropped my disputes with no notification. He loved listening to himself. For the love of God, if we're going to be unConstitutionally railroaded into this system, then at least bring customer service back to the United States and protect our data!!!!! He was nauseating to listen to. It was nothing but illogic. In my opinion, they are intentionally trying to harm US citizens because they want revenge.

If I could give no stars I would. Unacceptable customer service. Wouldn’t answer my privacy questions and when I asked for a supervisor they put me on hold and never answered (way over 30 minutes). No email or text communications available and the “person “ knows nothing.

I tried to unfreeze my credit prior to 9 a.m. but couldn't because of Equifax's hours. I got a message to call them but only through their hours of operation. In today's world of online shopping where people use their credit 24/7 what good does it do to have a service that is unreachable?

This company is extremely bad they don’t care about your data being wrong customer service is non existent, together with clear score witch is part of Equifax push loans and cards on there customers, all this car mis selling equifax / clear score doing the same with there cards and loans
Anyone else notice that once you make contact or log in you get scam call for the next week or so

If I could give it a zero I would. TERRIBLE customer service!!! After three disconnected calls trying to get into the app I’ve given up. They take down my cell number but no one calls back after the disconnection.

Absolutely impossible to speak to a human on the phone

Equifax is blatantly disregarding my consumer rights under the FCRA, and I have proof. I’ve disputed a fraudulent Verizon account over 50 times, and each time Equifax “verifies” it solely based on what the furnisher claims even though Verizon no longer owns the account, and the debt was sold to a collection agency that is not licensed to collect in Illinois.

Despite providing Equifax with:
• A forged contract signature,
• Evidence that my FOID card and ID were reported lost in October 2023,
• And that the account was fraudulently opened in December 2023 using stolen credentials,

They have refused to remove or properly investigate this account.

In a recorded call, a supervisor named Soya admitted that Equifax does not send reinsertion notices, even though the law requires them to do so within 5 business days. I also spoke with a representative (ID: RXD233) who refused to provide a method of verification, which is another clear violation of my FCRA rights.

I’ve now filed over 30 complaints with the CFPB, and also submitted reports to:
• The Senate and House of Representatives,
• The Illinois Attorney General,
• The Better Business Bureau,
• And I’ve begun filing a legal claim in court.

Equifax is not only violating my rights, but also continuing the same patterns that the CFPB is actively suing them for failing to investigate disputes, not issuing reinsertion notices, and relying blindly on furnishers without doing their own due diligence.

As a consumer affected by their massive data breach, I trusted Equifax to protect my information and report accurately. They have failed me completely.

Equifax must be held accountable.

I found out equifax was not recording my information from the past 10 years I found out when I was trying to qualify for this mortgage I have had 4 different leasees in 3 different states since none have been recognized or my current address even after I sent them proof everything they requested but yet equifax is looked at as a credible source they need to pay and they will

Website is worthless on hold for 40 min to submit a dispute. Offshore rep did not speak English well. Did not submit information correctly damaging credit rating. Website not ADA compliant.

Online account locked. No explanation. No phone service.

Hi how are you if may ask? Need this information sent to credit bureaus for personal identity protection and social security safety. Wish the best and thanks!

They signed up for a $40/month plan to separate my credit file with my spouse. After charging $40/month for 4 months, finally they separated our credit files. There was no option to unsubscribe online, so I had to contact support. The live chat told me cancellation is only possible by phone.

When I called, the agent asked for all the info to verify my identity, they refused to do so as my wife wasn't with me that time. I said I just wanted to cancel my subscription.

This company is very frustrating and looting all the money from the customers based on the subscription plans and they don't cancel the subscriptions!

I signed up for a $30/month plan with Equifax Canada and tried to cancel after one month. There was no option to unsubscribe online, so I had to contact support. The live chat told me cancellation is only possible by phone.

When I called, the agent asked for my SIN to verify my identity, which I refused to give. I provided my account number and name, but then he also asked for my email and phone number. I felt uncomfortable and said I just wanted to cancel my subscription.

When I asked to speak with a manager, he refused and said I had to provide all that information first. For a company that handles sensitive data, this process felt invasive and unacceptable. I’ve canceled my subscription through my bank and reported the issue to the Privacy Commissioner. I would not recommend this service to anyone.

While attempting to print my credit report, I received an error message. I called customer service for a solution as I was completing housing application (highly competitive and time sensitive). The individual I spoke to on the phone was unhelpful, rude, and would not listen to what I was asking. It should not be this difficult to access a credit report.

They lied to credit card companies. I have great credit score! They have no right!

Put in a dispute. You only have 250 letters to get the point across. Transunion took it off immediately. Tmobile has over 25 lawsuits for overcharging people. I paid my 3 year contract in full. During the 3 year period, I bought 2 phones and recieved 2 watches as a "promotion" the same month my bill came and I had 4 extra lines 2 for the watches. 2 they added when I got the new phones that I didn't ask for. And they were charging me for the watches that were on "promotion" I contacted them over 40 times and they would say they were removing the unused lines. Instead they kept charging me. I tried to avoid this. But tmobile refuses to release my transcript. They say I have to have a lawyer to obtain my records from when I was a paying customer. This place dont investigate nothing. They side with the business. Im going to have my lawyer file a lawsuit on both tmobile and equifax. They need to take their job more serious. So im gonna put them on notice with a lawsuit.

Unreliable and unresponsive. Errors on my credit report took months to fix like this is absurd