Equifax Reviews 

Was on hold for 40 minutes without having ever heard a human voice. Equifax reported a Discover account that wasn't mine to my bank. This account doesn't exist anywhere, but it's attached to my name. I called discover to try to have it removed. Their hands were tied because it didn't exist on their end. The mistake must have been on Equifax, but it's impossible to get through. I had a difficult time logging in because they still went by my old name despite having disputed and updated my married name. They need to close because they only cause harm to people.

For two consecutive days (8/17 and 8/18), I have attempted to freeze my credit report on Equifax. I have completed required information, but every time I submit the data, I receive a "server error" message that says "try again later." Transunion and Experian worked without a hitch. Since Equifax reports my credit score on one of my credit cards, why is it so dysfunctional?

I called Trans and Experian yesterday, Aug.16,2024. (Social Security numbers had been stolen, and sold) it took less than 5 min on the phone to put on a freeze on the two.
BUT, callng Equifax is a joke.. for 2 days taking over 3 hours of my time, I can't reach an agent. For some reason the automated service said I couldn't by phone and so I was put on hold. Stupid music, waited 40 min. Hung up, tried again, same thing, waited ONE hour, tried again 30 min.
Next day, 10 AM, tried again, same thing, waited 45 min. Hung up tried the number 866-640-2273, waited 35 min. Hung up. So, no freeze from Equifax, May not be able to unfreeze from these pathetic incompetent jokers that have control of our life-to a point.
CEO, MARK BEGOR, at EQUIFAX NEEDS TO BE FIRED, HE'S TOTALLY INCOMPETENT & UNCARING. Read the reviews!! Equifax is an example of what's destroying America and American's trust.

Won't let me login online, Phone system sucks, Ask questions from 8 years ago, like I'm going to remember. The other 2 services, no problem logging in. Did what I had to do, bam, finished

I’m just trying to freeze my credit. Their website doesn’t work, not on any browser. Their app doesn’t work AT ALL. And I can’t get anyone on the phone. Been on hold for 2 hours. Tried 2 separate numbers, one provided by my bank and the other number provided by their website.

I was easily able to create an account and freeze my credit with Experian and Transunion concurrent to being on hold with Equifax. This company is atrocious.

Equifax is the most incompetent company. Please don’t waste your time and money. I have had an account for years and was recently locked out. Two hours of trying to reset password, on the phone with two separate agents who could not even enter my basic information correctly after phonetically spelling it for them multiple times. Finally I am told my issue has to be escalated somewhere and I will be contacted somehow sometime by someone. These people are bozos. They couldn’t even activate the survey at the end of the last call.

It is impossible for this company to note that I am on the Electoral Register. I have sent a copy of my poll card and yet it is not done. On phoning, I am informed that I am not registered! Funny - I voted in July with my poll card! Both Experian and TransUnion have me registered!

Equifax has a role in creating trust between consumers and creditors, but they completely fail to do so. It has a very limited data collection system, if you have a very long name it will be impossible to register. Then we are always denied credit because we don't exist.

I recommend Equifax to invest in improvements for the "my.equifax.com" website, as it currently experiences significant responsiveness issues and slower load times when it does respond. I had to call and work with a representative to dispute items on my credit report when I should have been able to do it myself through their website.

They double charged me for the first 3 months. Now they are still taking payments out of my account and I can't log in. I've tried calling but the do not understand my problem. I've sent them bank statements to verify my problem but they still don't understand. I'm out money and they don't show any concern or any effort to rectify this issue.

I have phoned 3 times to speak to a customer service agent in the US, but kept on getting China or the Philippine. I have repeatedly asked “Are you in the US?” to which I have been told “We are not allowed to divulge our location”. It is UNACCEPTABLE we are calling to discuss our credit and not have someone in the US to talk to.

Appalling service. All I wanted to do was cancel. Put on hold. Agent spoke very poor English and kept asking me questions. Suggested to maximise my subscription I call back! In the end I repeated SEVERAL times I wanted to cancel and didn't care if I lost a few days as I couldn't face going through this again. Still no confirmation of my cancellation. AVOID!

Hire agents that speak and understand English. A credit agency that affects our lives and credit rating should be properly staffed with knowing people.

Horrible understaffed and professionalism is in need of improvement spoke to some. Dane at 6:03am HST and had to repeat myself over and over and he was dismissive. He should benefit from learning from a B certified Financial Instituition

7/2/2024: The first major problem is that the website doesn't allow me to log in or reset my password. After verifying my identity, the process says to call Customer Care. After spending 5 minutes working my way through the menus and answering questions to verify my identity, I was on hold for another 12 minutes. I explained that I could not log in. The agent investigated for a few minutes and had a few questions. All of a sudden he couldn't hear me. My Google Voice call had dropped. It sure would be helpful if the Equifax agent would call back in such situations so I can avoid the menus, verification questions and being on hold again. Simply resetting a password should not be so difficult and time-consuming. So number one, fix the website so online verification and password reset can be done. Number two, call customers back when a call is dropped in the middle of a conversation. This will greatly improve your service. Update 7/3/2024: I got through to Equifax Customer Care, he asked if I was using a VPN (yes, I was) and said to turn it off and try again. The website allowed me to log in while the VPN was off. I was able to log in without any difficulty at Transunion and Experian while my VPN was turned on. So the Number 3 improvement for Equifax is, upgrade your site to allow users to log in with VPNs turned on. In the meantime, please upgrade the website message to recommend turning off any VPN and retry the log in. This will save much time and avoid many unnecessary calls to Customer Care as well as avoid making customers mistakenly think that their password needs to be reset.

One of the worst credit report agencies

The damage incorrect data handling causes - apparently my son and I are dead - both of us are unable to get any sort of account with any sort of provider and it's now affecting my business - my father died many years ago and the problem appears to be that we have a similar name to him (doh) - we have different middle names and, of course, different birth dates but it appears that doesn't help ID the right person - the computer says we are also 'deceased" !!!!

Now can't access the support account they gave me !!

They are horrible. If you have an account with them, impossible to delete it withouth calling them, thus there's a good chance you'll forgot you have an account and be billed by them and good luck getting refunded. If you want your credit checked, go with TransUnion.

Once you've started a subscription they won't let you cancel. Do not trust this company! Use Experian instead.