Ernest Jones - Glasgow Arcade Reviews 

I was able to order this present and my daughter can pick it up for me. Perfect

Arlene was so lovely and helpful
Great service!!

Arlene couldn’t have been more helpful when I was looking for an eternity ring today. Sadly the ring I wanted to try is made to order, however Arlene was able to see if there was one albeit in a larger size, for me to at least see it in person before I make the decision to buy. Overall happy with the professional but friendly service given.

My daughter bought me a bangle for my 60th birthday each time I wore it the flimsy snake catch opened and the bangle kept falling on, I took the bangle back to the store in Argyle arcade as the little clasp had broken off when it had fell. I was told the girl couldn’t do anything and the manager would deal with it when she was in. We received a phone call from the manager who said it was well worn and looked like accidental damage. I told her it had only been worn 3 times and had fallen to the ground each time I had wore it. We went in to collect the bangle the manager stated she had left a message on my husbands answer machine to say it had been sent to their workshop it was not a manufacturing fault the bangle had been Well worn, I told her I only had the bangle 3 weeks before I took it back to them so how can she say it was well worn, she just grunted and said it would be £60 to repair the flimsy catch. I decided I wanted the bangle sent back to me where I will get another jeweller to repair this. Very poor experience from this company which actually spoilt me receiving a lovely gift From My daughter for my 60th birthday .

Bought new wedding and engagement rings from your argyle arcade branch , Julie who served me was absolutely fantastic so helpful and knowledgeable

The young lady who served me called Jackie, could not have been anymore helpful or paitient. Too a ill-informed pensioner,looking for a golden wedding gift for my long suffering wife. All in all a credit to your company.

We bought both our wedding rings from the Argyle Arcade store. Amazing customer service and our rings are beautiful. Thank you!!!

We saw a ring online which my wife wanted for a ‘big’ birthday. We booked a time slot to visit the store next morning, however, the ring in question wasn’t in stock at that branch. That wasn’t an issue, they ordered it in, and texted a few days later to say it had arrived. A second visit was scheduled and the ring fitted perfectly ! Both members of staff we met were very friendly, polite and professional. An excellent all round service ! 👍😀

Lovely, friendly staff that were very helpful

Julie was a great...helping me decide on a pendant for my daughter

Highly recommended. Excellent customer service. Warm, friendly, polite and courteous staff with excellent knowledge of products.

Thank you for making my purchase so special.

Staff were excellent, polite and respectful throughout, helpful and resourceful willing and able to give guidance and assistance on models available. Good communication skills pitching at the right level and giving customers confidence in buying the right items. Overall a quality business with focus on customer service.

I was buying a wedding ring and the Sales Assistant provided a great customer service experience by offering a suitable selection of rings based on the information I had given. The Sales assistant also offered a valuation service and When I collected my ring I put seven items in to be valued.