ESB Energy (Now part of So Energy) Reviews 

For some years everything has been fine with ESB and I have left it 5 star reviews on more than one occasion but since its merger with SO Energy customer service from both companies is non-existent. Email sent to ESB on 22nd January has still not been responded to by 4th February other than an acknowledgement from an unmonitored mailbox. After 39 minutes waiting on the phone at ESB a rather unhelpful female customer service employee was unable to help with a merger enquiry and missing account credit brushing me off with a comment akin to 'it will sort itself out in due course'. The customer service from the new company is even worse. Between us my neighbour and I have over £700 in missing account balance credits and nobody will explain where if has gone as nothing other than last months direct debit is shown as the only credit on both accounts. I used to recommend ESB to anybody who would listen but sadly can do this no longer.

ESB energy what can I say the merger has been a disgrace no communication between the two. I provided reading from the meter from the flat to be told these are not the meters that were installed!!! (Got the pics) Not sure how you charge £377 for 8 weeks electric to heat a three roomed flat. They offered a measly £54 good will gesture just doesn’t cut it really but just wanted to get rid of them.
So energy also want to bill us for the same period and for mid DecJanuary we don’t even live there

So loosing it can assure will not be using any of these any morel

Awful company. Tried to bill me £800 after I switched to another provider. Countless calls where the line misteriously drops. AVOID

DO NOT USE ESB !

I've sent 8 emails about a final bill they have incorrectly billed with wrong readings.... 8 emails and they've ignored everyone one, I have their received acknowledgements but no follow up. I've tried to call and can't get through! Now they are threatening me with bailiffs! I couldn't try harder to sort this they're dire!

Absolutely abysmal! Disgraceful!

One of the worst company that I have come across. Charged us for gas and electricity and after a year told us that they were unable to change our electricity. The other company is now asking for penalties and ESB are not ready to accept their fault. If you would like to save your money, DO NOT go with them. They will ruin everything for you and their customers service is the worst. Liars and thieves.

I was called by a sales lady who asked if she could quote me. I explained I live in a small studio in a sheltered complex and was a very low user of electric. To my surprise she came up with a saving of £60 a year. I signed up and have been very satisfied no problems and my direct debit has even been reduced to £16 per month - well done EBS Energy.

Unfortunately had an issue with their car charging point ESB Ev. Over a space of a month, I went to charge my car 5 times with this company. However the connection kept dropping and would end my charge after 10 minutes each time. I called the call center on each occasion and the team would reboot the system. However their again the charging point disconneted. So decided to cancel my subscription and as I explained to Conner with all the issues that I had faced and he could see in his system! Conner (ESB) then decided to change me for my next month's subscription, even tho on 5 occasion they were unable to provide a service and their has been an issues with their terminal! Thankfully I don't have this issue with anyother company. Please think twice before signing up!

Early hours of boxing day my not so clever smart meter on gas box decides to pack in, cutting off gas,
No heating, hot water or hob, Christmas over weekend so public holidays Monday and Tuesday. Esb energy don't have a out of hours help line, only work 9-5 Monday - Friday.
Contacted SGN but they only deal with gas leaks and meter unit not the smart meter attached. Esb emergency line only for gas leak and explosion. Day 4 without heating, hot water or gas hob, have to wait until Wednesday 29th until try and contact.
Not happy bunny, smart meter not that clever.
Got through on 29th, call handler was nice, advised getting sorted within 3 hours, fabbydoo.

Disappointed with service throughout...worse energy company I have ever had to deal with and a rip off as well....not transparent....stay away

Went with esb after a nice sales rep sold me the dream of renewal energy at cheap prices bla bla, had an issue with my meter reading from day one, called several times to never get a call back, decided to email still no reply, emailed again still nothing, there app is useless and confusing , entice you in with cheaper monthly payments then up it the second month, have since moved house, called with my final readings and the chap on the phone couldn't have been any less bothered , customer service is awful. Have set up with edf now and they couldn't have been more helpful. DO NOT TOUCH THESE COWBOYS.

Bunch of liars , clever set up to get you to join , promise of low rates but actually higher than I've ever had by a long shot.. will be leaving asap

Called ESB Customer Service this morning to close my account for my previous property and give up to date meter readings, I managed to get through to a lovely girl called Megan who dealt with my query efficiently as well as being extremely friendly. Credit to your company.

Still waiting for an acknowledgement from this appalling company after making a complaint over the phone and giving further information on Trustpilot.
ESB have taken money from my account which isn't theirs to take. I have paid my final bill in full and they have taken a further £20. I am now £20 in credit with an energy supplier I no longer use. I am beyond furious and all I want to do is sever ties with this company.

This is the worst energy company I have ever gone with! They never call you back! Like to call you a lier, and take more money than they quoted! I have meters readings but they only have knowledge of 2! But say they have never had one, estamat your readings instead!

Do not touch this company...been waiting for a meter to be fitted. Rang several times and e-mailed. Told someone would be coming out and 5 months later we are still waiting!!!
Do not change to this company - awful customer service

I had a very pleasant friendly call from a gentleman named John about renewing my contract with ESB.
John explained everything clearly and also gave me the good news that my payments would be staying the same....YAY! Thank you John,very happy customer. 😊

Renewed my contract with ESB on 26-11-21.
The ESB rep was called John, he was very good at explaining the tariff and what the costs would be.
Many thanks.

Dreadful company with a non-existent customer service; stay clear from them as they even struggle to issue a simple bill

Call from John to renew my dual fuel contract. New tariff clearly explained. Well pleased with new fixed 2yr deal at same monthly dd. Very competitive. Signed up immediately.

No problems changing to esb .they did all that was necessary..excellent