Very dissapointed in the perfume. Loved it after a friend wore it. I got a bottle as a Christmas gift and there is no smell. I even purchased the body lotion to see if that would help. Customer servic... Toon meer
Bedrijf heeft geantwoord
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Tolle Parfums, ich kaufe sie nicht zum ersten Mal und bin jedes Mal sehr zufrieden. Besonders gefällt mir Molecule Mandarin – ein frischer, leichter und sehr angenehmer Duft. Ich habe zwei Flaschen ge... Toon meer
Bedrijf heeft geantwoord
Ich liebe Escentric Molecules für ihren einzigartigen Ansatz in der Parfümerie. Die Düfte wirken sauber, modern und entfalten sich auf der Haut jedes Mal ein wenig anders, was sie wirklich individue... Toon meer
Bedrijf heeft geantwoord
Shipping was spot on. Packaging was lovely; and products smelled amazing as always. I have a few different bottles, and obsessed with my new addition to my collection; the travel size spray bottle. I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Escentric Molecules celebrates perfumery as the art of chemistry. A cult phenomenon that revolutionalised the world of modern perfumery. Shop unisex fragrances created by Geza Schoen now from the official store.
Contactgegevens
Verenigd Koninkrijk
- support@escentric.com
- www.escentric.com
4,3
Uitstekend
268 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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First class Customer Service.
I made a mistake in my order and my discount code did not go through. It made a substantial difference to the cost. Within minutes it had been rectified by Hannah who was delightful. I cannot stress how impressed I am with the customer service, packaging , products and I will now remain a loyal customer. Well done 👏
24 februari 2026
Review zonder uitnodiging
Antwoord van Escentric Molecules
Thank you so much for your review
We're thrilled to hear that Hannah was able to assist you with your order and that you're so impressed with our service.
EM
The delivery was quick
The delivery was quick, with updates notifying me on delivery. The packaging is amazing, too good for me to take out and use, it arrives in a beautiful box, so colourful, luxurious with stunning paper carefully wrapping the equally beautiful box with the perfume, additional shredded tissues paper, tied with a grey cotton 🎀 ribbon. If you wanted to gift this, all you have to do is purchase it. We'll done to this company, hats off to you.
26 januari 2026
Antwoord van Escentric Molecules
Thank you for such a wonderful review! We take great pride in our presentation, so we’re delighted to hear the packaging made such an impression. It’s the perfect way to treat yourself or a loved one.
EM
Love this Brand
Love this Brand. Always excellent customer service. I wear 3 of thier M1 edps. Love!
23 januari 2026
Antwoord van Escentric Molecules
Thank you for your continued support.
We're so glad to hear you're loving your M+ collection and that our service continues to meet your expectations.
EM
Unusually un-aromatic perfume
Try this perfume for a few days, perhaps it is more suitable for oily skin types?
13 februari 2026
Review zonder uitnodiging
Antwoord van Escentric Molecules
We are sorry to hear of your disappointment. Molecule 01 is indeed a radically minimalist fragrance consisting of only one aroma-molecule, designed to meld with your skin chemistry.
We appreciate your feedback
EM
Love the perfumes- superb packaging and…
Love the perfumes- superb packaging and great delivery- Thank you
KJW
21 januari 2026
Antwoord van Escentric Molecules
Thank you for your review.
We're so happy you're loving the fragrances and that your delivery and packaging were spot on.
EM
Resolved an issue with a faulty sample…
Resolved an issue with a faulty sample spray and a nice surprise for it to be replaced by an 8.5 ml.
Went on to buy a full bottle, sent in beautiful presentation box with further free samples and free 8.5ml new molecule 1+. Great service
22 januari 2026
Antwoord van Escentric Molecules
Thank you for the lovely review.
We're glad we could turn a faulty sample into a positive experience with the 8.5ml upgrade.
We hope you enjoy your full-size bottle!
EM
I ordered a gift well in advance of a…
I ordered a gift well in advance of a Birthday. It was taking a long time to arrive. When I enquired I was told that my gift had been damaged and returned and my options were to re-order or have a full refund. I would have appreciated being told that my parcel was returned/damaged because i could have had options around the Birthday gift choice. As it was already late I chose to re-order and it arrived today in beautiful condition, sadly weeks after order and late for the Birthday. The gift is gorgeous, service a little disappointing.
22 januari 2026
Antwoord van Escentric Molecules
We are very sorry to hear about the delay with your order. We want to assure you that as soon as we were notified about the damage, our customer service team reached out immediately to offer a resolution.
However, we completely understand how disappointing it is that this process caused you to miss the birthday deadline.
Escentric Molecules
Antwoord van Escentric Molecules
Thank you for your review.
Great to hear you're enjoying the scents and our fast delivery service.
EM
Great service all round.
A great company to work with. Good communication and delivered on time well packaged.
I love this fragrance Lot of compliments on how nice I smell. This will be my no1 perfume.
19 januari 2026
Antwoord van Escentric Molecules
Thank you for your review.
We're so pleased to hear you're receiving so many compliments—it really is the best testament to the fragrance!
EM
delivery on time
26 januari 2026
Antwoord van Escentric Molecules
Thank you for your review!
We're glad your delivery arrived on time.
EM
The parcel came quickly
The parcel came quickly - obviously I knew what I was getting as I've been wearing "Iris" for quite a while.
I like the new Champaca (??) !!!!!
19 januari 2026
Antwoord van Escentric Molecules
Thank you for your review.
We are delighted to hear that your order arrived quickly. It is wonderful to know you are still enjoying your faithful M+ Iris, and we are absolutely thrilled that the new Champaca is a hit with you.
Escentric Molecules
I placed an order on January 24 and was…
I placed an order on January 24 and was supposed to get my package delivered January 29 molecule 01 + champaca and didn't get it yet it seems delayed im very pissed Asha Rozier.
24 januari 2026
Antwoord van Escentric Molecules
We are very sorry to hear you have not received your order yet. This is definitely not the experience we want for our customers.
So we can assist you further and look into the delay immediately, could you please reach out to our customer service team at support@escentric.com?
Escentric Molecules
original scent and it comes in subtle
original scent and it comes in subtle, love the chemistry of your products
23 januari 2026
Antwoord van Escentric Molecules
Thank you for your review!
We are delighted that you appreciate the subtle nature of the scent. It is all about that unique chemistry between the fragrance and your skin, so we are thrilled you love the science behind it!
Escentric Molecules
Superfast delivery
Superfast delivery, the perfume arrived a couple of days after ordering. I ordered this for my Mam's birthday and she absolutely loves it!
22 januari 2026
Antwoord van Escentric Molecules
Thank you for your review!
We are thrilled to hear that the order arrived with plenty of time for your Mums birthday. It is wonderful to know she loves her gift!
Escentric Molecules
Antwoord van Escentric Molecules
Thanks for your review.
We are delighted to hear that everything was perfect.
Escentric Molecules
Antwoord van Escentric Molecules
Thank you for your review regarding our delivery times and quality. We aim to get our products to you quickly and in perfect condition, so we are glad to hear we met your expectations.
We look forward to serving you again soon!
Escentric Molecules
My favorite scents are from EM
My favorite scents are from EM. They are unique and while pricey, I have found no other scents quite like theirs.
19 januari 2026
Antwoord van Escentric Molecules
Thank you for your wonderful feedback!
We are thrilled that our scents are your favorite and that you appreciate their uniqueness. We strive to create fragrances that stand out from the crowd, so it's great to hear we've hit the mark for you.
Escentric Molecules
Perfection guaranteed. Excellent experience with my online purchase. I appreciate the excellent choice of…
I appreciate the excellent choice of fragrances. Molecule01 is my go to scent and I’ve lost count the amount of times I’ve been stopped and asked what I’m wearing. I particularly like that it being a base note fragrance, can be worn either on its own or with any other perfume. It compliments all!! I am thrilled to be able to have my new handbag size atomiser. Such a terrific idea and perfect for me as I travel quite a lot. I love the way the atomiser can be used with other fragrances so I purchased the Escentric Mandarin to fit into it also. Delighted with my choice and it will be ideal for wearing the day of my Daughter’s destination wedding in September.
19 december 2025
Antwoord van Escentric Molecules
Thank you so much for your wonderful review.
We are thrilled to hear that the ATOM.iser. is perfect for your travels and that you are enjoying experimenting with the Mandarin refill.
It sounds like the perfect choice for your daughter's wedding, and we hope you have a truly magical day in September!
Escentric Molecules
Escentric and Molecules 01 N.1 since ever
Always arriving in the Best artistic packaging ever, Molecules 01 always mind blowing… and as if not enough, the free sample of Molecules 01 +Cistus is… omg the best scent ever… even spraying it in my bedroom eheh! Thank you guys, always N.1 …. Simo x
8 januari 2026
Review zonder uitnodiging
Antwoord van Escentric Molecules
Thank you for such an amazing review! We are so happy to hear that Molecule 01 still blows your mind and that you have fallen in love with the new M+ Cistus. Enjoy filling your space with the scent!
Escentric Molecules
No go for me
I generally purchase this product at my local spa, but decided to purchase it on line. The scent is just not there.....in fact, there is no discernible scent in the bottle.
18 december 2025
Antwoord van Escentric Molecules
We're sorry to hear this wasn't the experience you were hoping for.
Please reach out to us at support@escentric.com so we can assist you further.
EM
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