ETO Doors Reviews 24

I rarely leave negative reviews, but this experience with ETO Doors warrants it.

We purchased what were represented to us as stain-grade, solid white oak doors. What we received was the exact opposite. Every single door had visible glue contamination throughout the panels, making them completely unsuitable for stain grade finishing. After extensive effort sanding, conditioning, re-sanding, and re-staining, it became clear these doors were not capable of achieving a proper stain finish.

Because of this, we were forced at the last minute to pivot to painting all of the doors just to meet a client’s grand opening deadline. This resulted in thousands of dollars in additional labor and materials, not to mention significant stress and disruption to the project timeline.

On top of the quality issues:

The order was delayed by approximately 4 weeks
We were forced to pay $1,600 in expedited shipping due to their delays. A representative stated they would help cover a portion of that cost, this has never been honored

Communication was equally unacceptable:

I have over 40 calls into this company
Repeated promises of callbacks that never happened
Multiple instances of being told “the owner is out to lunch” followed by no follow-up whatsoever

The only resolution offered after months of back and forth was an $800 refund, while refusing to address the issues, despite prior verbal commitments.

The doors were also not as represented structurally, with lower-quality core construction than what was communicated during the sales process.

Overall:

Poor product and manufacturing quality
Misrepresentation of materials
Missed deadlines
Broken promises
Extremely poor communication

This has been one of the most frustrating vendor experiences I’ve had.

I would strongly caution anyone considering ETO Doors, especially if you require true stain grade product or reliable timelines. Unfortunately we are forced to take legal action.

The doors themselves are beautiful but we placed our order in June 2025. Received most of the doors in January 2026 but we are still missing 4 doors from the order. There has been no communication and we have no idea when/if we will see the remaining 4 doors that were ordered. Be aware that although you are dealing with a company in California, the doors are made and shipped from China causing serious delays. They are completely none communicative now. No answers on where our doors are or if/when we will be getting them.

The worst experience ever!! STAY AWAY. I ordered 25 doors and almost half arrived with deep gouges dents and were separated by ONE PIECE OF CELLOPHANE. Customer service is horrible and they refuse to stand behind their product. They have jacked me around for months and still no resolution. THE ABSOLUTE WORST COMPANY EVER And these positive reviews are so obviously bogus its laughable! Go to pissed consumer and BBB and read real reviews

Well constructed doors. I feel these guys came through with the look I was going for on my remodel. The people in the showroom were super helpful. All my questions got answered. Everyone was cool and super helpful. I'd highly recommend them

The doors here look great when they arrived! I was doing a recent renovation on our home and ordered a total of 11 doors from the company, both interior and exterior. They were quick to get the order filled and shipped to our home in Carlsbad. Wonderful company and would work with them again

I ordered several doors from this company, and had no problems with the ordering process or delivery! Everything came on time as promised. They were super fast, effective when it came to our orders. High quality products.

I learned the hard way to not buy hollow interior doors from the major stores. After making that mistake once, I hired ETO Doors to help with a project I was working on with my partner. Long story short, they came through and did a great job. Delivery of the doors was quick, within a reasonable time frame. The quality of the doors were great, they really stood out. Service was never an issue. Highly recommend them and would work with them again in the future.

The doors look beautiful! They really stand out. I had them place 8 doors for our home renovation and beyond thrilled with how things look! Highly recommended.

I recently hired ETO to create a handful of doors for a project I'm working on. The customer service was always great. Anytime I would call in with some questions, I feel they were always addressed. I'm located in Long Beach, so not far from their location. I did pickup the doors, and didn't go the delivery route. I'm very satsified with the quality of doors they manufacture. I will be buying from them again

I placed my first order with ETO in mid December. I took the three doors that got delivered today. The turn around time took about a month. They had explained all this before the order took place, which I appreciate. The total of the doors came out to $4200. They were high quality doors, two for the front and one for the back of the home. I'm happy with the quality that they were able to deliver

As a contactor, I've bought from ETO several times over the years. They've always provided gorgeous doors that stand out when compared to other places I've used in the past. My primary contact, has always been Ester. Anytime I would need to place an order, she's always been super helpful when it would come to getting my orders in

Took only a month and two weeks to get our doors. I had placed a fairly large interior and exterior door order through ETO. Before placing the order, I spoke with them a few times and they were able to assure me that deadlines would be met. I live about an hour from their Los Angeles location, delivery was fairly quick. I did have them deliver the doors. They look great! I'm very pleased with how things went. I will be ordering from them again

I came in today, looked around at their showroom. I haven't placed an order just yet, just considering a few ideas. The sales guy that helped, was very informative. Answered all our questions. I'm happy with the experience today

Over the past several years, I've ordered from ETO and never had any issues. My first order was a pickup, then my recent second was a delivery. I live in Oceanside, CA and I had no problems with getting the doors shipped here. The service was outstanding.

I recently placed an order for the KA230-CM20 doors. The shipping process didn't take long at all. We're about two hours from their location, we were considering the drive but had them shipped. The customer service was a 10. They gave us updates often. We took delivery of the doors not long ago and they look great. I'm very happy with the order we recently placed.

They have a huge selection of very beautiful doors! While visiting the area, I stopped by their showroom and was very pleased with what they had. The sales rep Amir, was able to help me find exactly what I was looking for. I'm very pleased with the quality of product and service I received.

The doors were well put together. I was asked to share my experience, so here I am. The interior stain grade door was what we ordered. We had them shipped to Las Vegas. The service received was a 10. I feel they were on top of things and got our new doors delivered for our recent renovation project we're nearing completion on. Very satisfied with what was delivered.

Ester was amazing to work with. She was very polite, easy to communicate with. I emailed her a few times, and she was always quick to get back to me. The doors I ordered were really nice. I explored a lot of options in the LA area but I'm happy I went this route. I feel they exceeded my expectations when it came to my recent door purchase.

I ordered some garage doors through ETO recently, and took delivery last week. The doors came quickly, without any damage. The guy that we had set them up, did great. From what I can tell, they did a flawless job. I'd absolutely recommend ETO for anything door related.

I recently purchased a Fortis Fiberglass door from ETO, and took delivery the other day. The service I received was a 10. It took a few weeks until our door was delivered, but when it came it really stood out. Anytime I'd call or email with updates, they were always quick to get back to me.