Eureka Forbes Reviews 

I am writing to express my extreme dissatisfaction with the service I have received regarding my robot vacuum cleaner and dock station.

My robot vacuum cleaner was collected by your team for repair/service, and I had to wait for more than a month without receiving any meaningful update, status report, or communication from Eureka Forbes. During this entire period, I repeatedly followed up, but no one provided a clear answer regarding the whereabouts of my product or the expected resolution timeline.

After waiting for over a month, the robot vacuum cleaner was finally returned to me. To my surprise and frustration, the machine is still not working properly. This raises a serious question: What kind of service or repair was actually performed on my device?

As a customer, I trusted Eureka Forbes and expected professional after-sales support. Instead, I have experienced:

• More than one month of delay.
• No proactive communication from your team.
• No proper status updates.
• Multiple follow-ups from my side with little to no response.
• A product returned in a non-working condition.

This level of service is completely unacceptable and falls far below the standards expected from a company of Eureka Forbes' reputation.

I am extremely disappointed with the service provided for my Eureka Forbes RO water purifier. I have been requesting support and service for the last six months, but my issue remains unresolved.

Despite multiple complaints and follow-ups, I have not received proper assistance from the service team. The response has been very poor, and there has been no effective action taken to resolve the problem. As a customer, I expect timely service and support, especially for an essential product like a water purifier.

I request immediate attention to my complaint and a permanent resolution to the issue. If the matter is not resolved soon, I will be forced to escalate the complaint through consumer grievance channels.

Complaint Details:

Product: Eureka Forbes RO System
Issue Pending Since: Last 6 Months
Service Experience: Extremely Unsatisfactory
need refund on my amount.

"I purchased an AMC (Platinum Plan) for my Aquaguard Delight NXT Lite RO on 19 May 2026 after speaking with a Eureka Forbes representative. Before purchasing, I was clearly told that all required repairs and parts would be covered under the AMC and that I would not have to pay any additional charges.
However, when the technician visited, I was informed that certain parts were not covered and that I would need to pay extra. This was completely different from what was promised during the sales call.
I purchased the AMC based on the information provided by the company representative. If the coverage had been explained correctly, I would have made a different decision. My request for a refund has still not been resolved satisfactorily.
Customers should carefully verify the exact AMC coverage in writing before making any payment."
This version is professional, credible, and more likely to be taken seriously by other customers and by Eureka Forbes.

Eureka Forbes are openly advt. ing "Free" service. But they should say it's "Partially Free".
Because I have paid Rs470/- for external filter, during their first free service period. And when contacted them, they are saying all parts are not covered under warranty. So why they are advertising "Free service" and confusing the customers.

No any response from technician team for 15 days , customer care also only saying high priority technician team will assist you , but no any assistance.
This is for last 15 days
At Alibag service provider
Pin 402201
Raigad
Maharashtra

Eureka Forbes is a big scam. It will surely spoil your health with stress given while service requirements.
They take amc and then you have to chase for their technicians for visit and service . Technicians do not visit and ask customers to reschedule. Pathetic service. Avoid this company. It's useless to talk to this brand.

I am extremely disappointed with Eureka Forbes. I paid for an Annual Maintenance Contract (AMC), but my service request has been pending for days. Technicians fail to show up, and customer support provides no real updates. Paying for a premium AMC is completely pointless if basic maintenance is ignored. Do not trust their after-sales service

I am extremely disappointed with the service provided by your customer care representative, Nikita. Her attitude was rude, unhelpful, and lacked basic customer service professionalism.

Despite my repeated requests, I was not allowed to speak with a supervisor or escalate my complaint. The service agencies she mentioned do not appear to exist in my city, and no contact numbers or proper details were provided. When I sought clarification, I was simply told that this was all Eureka Forbes could do.

This is unacceptable, especially for a reputed brand such as Eureka Forbes. Customers expect accurate information, proper escalation channels, and respectful communication. Experiences like this do not just inconvenience customers; they seriously damage the reputation and credibility of the brand.

I request that a senior supervisor contact me immediately, review this matter, and arrange a prompt resolution to my service issue. I also urge you to investigate the handling of this call and take appropriate action to ensure other customers do not face similar treatment.

Pathetic services post purchase. They hardly care for their customers.

My Aquaguard is not working since 4th June .. everyday a new ticket is raised and this horrible company team is closing my request without addressing any issue ...

I will never suggest anyone to buy their product .....

Pathetic after sales service company this is ...

This is the horrible company. He is make fool to every customer. Matlab customer ko kuch samjhna nahi hai bewkuf bhare sab ke sab iss Aquaguard me. Company ne purifier banane par dhyan nahi Diya. sirf ek call centre company kholi hai service ke nam par sirf gali khane ka kam kar rhi hai. 20 din ho gaye Aquaguard ko kharab hue aur machine liye sirf one month hua usme bhi sirf 10 din chali 20 se kharab padi hai. Aur inke technician ek no ke anpadh hai. Pls it's very humble request to the public don't buy Aquaguard companies purifier. He never work.

Eureka Forbes is giving zero customer service for Aquaguard water purifier in Ernakulam district kerala even when the system is under warranty or AMC. Their automated customer service is just a blunder.I urge to the readers never buy this. You will be troubled. There are better brands available

Worst... Worst... in the world. I never ever buy a Eureka Forbes product again in my life. Customer service is a most worst one.

Terrible - avoid at all costs. Switched to Bisleri bottled water instead of their Aquaguard.

Abysmal service response and zero professionalism.I am incredibly disappointed with the service provided by this technician. Not only did it take forever to get an initial response, but the communication throughout the process was completely non-existent. A professional business should value their customers' time, but this technician clearly does not. I will definitely not be using their services again and highly recommend looking for alternative options.

Absolutely third-class after-sales service. Despite having a Platinum AMC, we have been trying to contact the technician for the last 5 days as our Aquaguard is not working, but there has been no proper response or resolution.
When the technician finally visited briefly, he simply announced that the filter life is over and that we would have to pay extra for replacement. This is shocking considering we are already under a paid Platinum AMC.
What is the point of taking an AMC if customers still have to struggle for service and face additional charges without proper support? Extremely disappointed with the service quality and response time. Frankly, I would not even give a single-star rating for this experience. Kindly resolve this issue urgently.

We purchased a cleaning machine on 30th August, and within just 4 months, the product became non-functional. The machine was subsequently handed over for repair, but instead of receiving support, we have been subjected to continuous misinformation, delays, and contradictory responses from your customer service team.

Despite multiple follow-ups through calls and emails, no clear resolution has been provided. Every representative gives a different update regarding the status of the complaint. More concerning is the fact that we are now being pressured to close the complaint without the issue being resolved. We have also been asked to pay additional charges despite the product failing within a very short period of purchase and the complaint remaining unresolved.

This is completely unacceptable and raises serious concerns regarding your after-sales service practices. A customer should not be forced to close a complaint or pay additional money when the original issue has not been addressed.

We demand:

1. Immediate clarification on the status of the repair request.
2. A written explanation for the inconsistent information provided by your representatives.
3. Resolution of the product issue without any coercion to close the complaint.
4. A prompt response from a responsible authority within Eureka Forbes.

If this matter is not resolved immediately, we will be compelled to escalate the issue through consumer grievance forums and other appropriate channels.

We expect a concrete resolution, not further delays or contradictory responses.

At this point of time after all my efforts, time and money is wasted I demand nothing but a refund or a replacement of the product.

Pathetic after sale service I called customer service a lot but after a lots of days a technician came he told some part is missing I will bring it tomorrow after that no one came and am booking service but am unable to do it

we had buy 2 aquaguard in our office,after few days its started getting problem,we had called in customer care again and again ,but there is no response. i had complained before 10 days ago ,but still no one had visited.so i m suggesting to everyone that please see another option instead of this.

Pathetic after sales support by Eureka Forbes. Even after constant complaining and sending mails, no measure has been taken to solve the issue. I'm using an Aquaguard water filter and had paid the AMC too. But of no use. I regret fixing that in my kitchen. Please don't ever ever purchase any of their products as the after sales service is horrible. I wonder how this company is still running. Shame on you for not maintaining your promises given to the client's. I will let all my friends and acquaintances know about this and never ever purchase anything from this so called brand. Pathetic Eureka Forbes 👎👎👎👎👎👎👎👎👎👎👎👎

Biggest regret — buying a Eureka Forbes water purifier. I bought the Aquaguard Aspire Designo UTC RO+UV 1X in October 2025, and within 4 months it started failing.

For almost 2 months, I have been running after customer service while spending extra money buying water. PCB, pump, level sensor, pressure switch, wiring — almost every major part has been changed, yet the purifier still doesn’t work properly.

Paid a premium price, got repeated breakdowns, endless follow-ups, and frustration. My experience: poor product quality and disappointing after-sales service. Think twice before buying.