Eureka Forbes Reviews 

Never buy this product and AMC, no response after renewing 3 years AMC -NEDUMBASSERY COCHIN

I wish there was Negative star rating for this one. I purchased a water softener from Eureka Forbes, and unfortunately, the problems started right from the installation stage. The installation was not carried out properly, and since day one, I have been facing recurring issues with the product. What has been even more frustrating is the lack of effective customer support. Despite multiple attempts to seek assistance, the response has been slow and the issues remain unresolved. For a company of this reputation, I expected much better product quality and after-sales service. Based on my experience, I cannot recommend this product or the service support provided. Customers should carefully consider the after-sales support available before making a purchase.

Poor customer service. Try to call them for service, no otp comes for verification and the call gets cut. Their whatapp is also useless. It finally ask to call . Such a rigmarole. PLEASE DON'T BUY EUREKA FORBE'S PRODUCTS.

Very bad technician service , very poor service. No any output from company side no any updates of complains. Only they call and waste our time. No any improvement of complains.

Not proper response. Bad product and worst service.

My complaint no, CM-160326-68675944 pertains to cancellation of sparepart as it was not received with the turn around time specified by the company. The payment for the order was done on 2nd march 2026 and promised thazt the produc t will be received within 6 to 8 business days. even after 15 days as the product was not received , called the customer care and requested to cancel the oder and arrange for refund on 15th march 2026. inspite of cancelling the oreder and requesting of refund , the company despatched the product on april 10th which reached me on 12th april and I refused to accept the order and returned the same. Till date (23rd june) i have not received the refund but i only keep receiving multiple calls from the company and shamelessly the exucutives state that they have escalated the complaint bu have not recived any revert and asking me if i have receving any call feom their team and also they sate since it is a cancellation and refund request the process would take a long time. it is over 110 days and looks like the company has no intention of refunding the amount to customers.

I purchased the Aquaguard Enrich Vector RO+UV+MC 2X water purifier from Eureka Forbes in July 2025, and it has been one of the worst purchases I have made.

The product started facing issues, and despite raising multiple service requests, I received very poor support from Eureka Forbes. It appears that the company is focused only on selling products, but once the sale is completed, customers are left struggling to get proper service and support.

My complaints have not been attended to on time, and there has been a lack of response and accountability from the service team. Repeated follow-ups have not resulted in a satisfactory resolution.

Based on my experience, I would not recommend Eureka Forbes products to others. Before purchasing, please consider the quality of after-sales service, as it has been extremely disappointing in my case.

Being an Amc platinum customer and just one year old product from 16 june 2026 daily following customer care hardly anyone shows up... Very poor after sales service..

The product quality and customer service is pathetic, if you have a product, please throw or e-recyle do not even think of giving it for free to even others.

worst service. I have purchased a water softener 4 months ago and after 3 months it stopped working. When I purchased it the company said it has 1 year warranty but in app it showing out of warranty I have called many times to the dealer and as well as in company for the warranty and service they used to say our technician will come tomorrow but as we know that's tomorrow never comes that why their technician also has not came till today. Due to this issue our water motor also burnt.
I will suggest don't by any product from Aqua guard/ Eureca forbes their post sales services are worst I also regret why I spend too much money for Aqua guard.

We purchased a water filter as the earlier one went out of order. They promptly delivered the unit two days ago ie 19th June but till now they did not send their technician for installation despite many followups with their customer service. I have never seen such a lousy customer service. Till.now no one turned up and the new unit lies in our house as a dead person. I would recommend not to buy Eureka Forbes products even by mistake.

Partial installation done and when tried to reach person Nilesh Patil he not picking up phone and not even respond it's very pathetic experience
Hence do not go with eureka water purifier we called around 16 times to executive but no response

⭐ 1 Star (if possible, I would give 0 stars)

Extremely poor service and complete lack of accountability from Eureka Forbes.

Last year, I replaced the water filter in my purifier at a cost of around ₹7,000. Shockingly, the new filter worked for only one week before the purifier stopped pumping water. Since then, I have raised multiple service requests, but not a single technician has visited to diagnose or fix the issue.

What is even more disappointing is that last week I received a call from Eureka Forbes asking me to renew my AMC. I clearly informed them that my long-pending complaint had still not been resolved. Their representative assured me that the issue would be fixed and the filter would be replaced under a discounted AMC plan. Trusting their commitment, I renewed the AMC.

It has now been over a week since the AMC renewal, and still nobody has visited. Every time I call customer care, I hear the same scripted response: "Your complaint has been escalated." Escalated to whom? For the last five days, I have been chasing Eureka Forbes by making repeated calls, yet there has been no callback, no technician visit, and no resolution.

This experience makes me feel that the company is more interested in selling AMC plans than actually providing service to existing customers. Customers are left to struggle while complaints remain unattended for months. The promises made by customer care appear to be nothing more than a tactic to convince customers to renew their AMC.

I deeply regret trusting the assurances given by Eureka Forbes and renewing the AMC. I should have learned from my experience last year. If you are considering purchasing a Eureka Forbes product or renewing an AMC, think twice. A product is only as good as the service that backs it, and my experience with Eureka Forbes service has been nothing short of frustrating and disappointing.

I am still waiting for someone from Eureka Forbes to take responsibility and resolve this issue.

I regret purchasing an AMC from Aquaguard/Eureka Forbes.

The AMC was sold with assurances of prompt service and hassle-free support. However, after raising a service request on 16 June, nobody attended the complaint and there was no progress update in the system. When I contacted customer care multiple days later, I was told that the service request had not been properly updated due to a technical issue and that I would need to follow up through customer care.

The purifier currently has a water leakage issue, yet the earliest service slot offered is 25 June. For a product that provides drinking water, expecting customers to wait over a week is unacceptable.

The entire purpose of purchasing an AMC is peace of mind and priority support. Instead, I am chasing customer care for updates while dealing with a faulty water purifier. Based on this experience, the AMC feels like a waste of money.

I hope Eureka Forbes improves its service response times, complaint tracking system, and customer communication.

Bilkul ghatiya company h ye abi ek saal b ni hua water purifier liye hue Or kharab ho gya ek. Mahine se complaints krri hu lekin koi results ni h.... Technician b ese hi bhre pade h jo phn ni uthate na repair krne aate h..... M to yhi suggest krungi koi mt kharido is company ka kch b bekar service h ek dum...... Ese hi review rahenge to jldi hi band ho jaayegi.......

I think this company is more concerned about selling of their product. Once sold I won't say the service is good. They also do aggressive promotion of the AMC.
My filter is Aquaguard Royale UV UF SS. I had taken AMC also. Many a time they will call for service, but when told we have AMC they will say they are not the people who do service under AMC, you call another number. Then why don't the AMC people call for service?
This time the filter really had a problem and after calling they came. They did something and said everything is alright. Next day the filter was the same as before, not working. Again we called. Now this is the third day no one had turned up.

I have taken eureka water purifier one year back and my warranty was getting over so they call me for amc and they send there engg for that I took two year amc and engg change filter on next days my water purifier was not working so I complaint for that on next days I come and see and told need to change pcb and other part so he will come later he change above parts which he had order and then water purifier works for some time and then I compalnt serives number and told to replace whole machine and they told within 24.hours sales representatives will call from last two days iam am calling service number and iam getting some will call already two days past this is the limit when u want money u come immediately but when u want to give service u keep on ignoring customer's

Bought new Aura model with 2 years warranty for filters but TDS went up in 15 months and company not replacing the filters very poor performance

Worst service and product performance does not meet the expectation.-WDX2 wet and dry vaccum cleaner

I am writing to express my extreme dissatisfaction with the service I have received regarding my robot vacuum cleaner and dock station.

My robot vacuum cleaner was collected by your team for repair/service, and I had to wait for more than a month without receiving any meaningful update, status report, or communication from Eureka Forbes. During this entire period, I repeatedly followed up, but no one provided a clear answer regarding the whereabouts of my product or the expected resolution timeline.

After waiting for over a month, the robot vacuum cleaner was finally returned to me. To my surprise and frustration, the machine is still not working properly. This raises a serious question: What kind of service or repair was actually performed on my device?

As a customer, I trusted Eureka Forbes and expected professional after-sales support. Instead, I have experienced:

• More than one month of delay.
• No proactive communication from your team.
• No proper status updates.
• Multiple follow-ups from my side with little to no response.
• A product returned in a non-working condition.

This level of service is completely unacceptable and falls far below the standards expected from a company of Eureka Forbes' reputation.