Eureka Forbes Reviews 

⭐ Zero Stars

Please don't buy any product from Eureka Forbes. My experience has been extremely disappointing.

I purchased a robot vacuum for ₹78,000 in January. From the beginning, I faced multiple issues with the product. Despite repeatedly raising complaints and requesting a refund, I have not received a satisfactory response. My emails have gone unanswered, and no one has taken proper responsibility for resolving the issue.

The level of customer service has been unacceptable. I am extremely disappointed with how my case has been handled. Even after spending ₹78,000 of my hard-earned money, I have been left feeling ignored and let down.

I hold the management, including CEO Pratik Pota and the concerned service team, responsible for this poor customer experience. I hope no other customer has to go through what I have experienced.

Based on my experience, I cannot recommend Eureka Forbes to anyone.

Repeated requests for service was not attended to. The responsible people do not take your calls. Out to cheat. Hopeless customer care

I am writing to express my serious dissatisfaction with the after-sales service provided for my newly installed Aquaguard RO water purifier.

Despite raising complaints and following up multiple times, I have not received any proper update or permanent resolution.

The issues are as follows:

The RO unit has been leaking continuously since installation.
Due to the leakage, water is accumulating on the plywood inside my modular kitchen, which may permanently damage the cabinet.
My borewell water has an input TDS of approximately 1300 ppm, but the purifier is still giving an output TDS of around 185 ppm, which has not been resolved despite repeated complaints.
It has been several days since installation, yet neither the leakage issue nor the TDS concern has been fixed.
I have repeatedly contacted the Authorised service dealer and call centre teamt, but I am only receiving assurances without any concrete action or status update.
This level of service is completely unacceptable for a newly installed product. I request you to treat this matter as urgent and arrange for a senior service engineer to visit my residence immediately and permanently resolve both issues.

Very bad after-sales service. After 1year 2 month repairing cost is very high. Again, they ask us to buy for an exchange offer. I have already exchanged once. I am so helpless with such an investment

Deeply disappointed with @Delhivery. The delivery experience was unacceptable. The assigned executive, Althaf Hussain, displayed highly unprofessional and disrespectful behaviour, turning what should have been a simple delivery into an unpleasant experience. Customer-facing staff represent your brand, and such conduct is unacceptable—especially toward elderly customers. Please investigate this incident, hold those responsible accountable, and ensure your delivery teams are trained in professionalism, courtesy, and basic customer etiquette. This experience has severely undermined my confidence in your service.

I want to give a zero star. I had my water purifier under AMC which expires in July 2026. In starting of June I had an issue with purifier and raised a service request. But no one visited even after I raised complaint 5 times . Then I called their support thrice all three times they raised a support ticket and no one visited. i then informed them that I will fail a case under consumer court and they support agent just politely said godhead with it and he can't help. But at the beginning of July the regular service person came to renew the AMC.

Bad experience with service , they make sure to makes us waith untill the warenty time by postponding the service and then call after that for the same whereas they have given the feature saying the device will notify you if it needs service but nothing this has happened 2 times now at my own appartment and at my parents house they kept waiting for these ppl to send a service man for a week or more until the warenty was over , the no. they provide it is useless no one will pick up call .I will never recommend this company product nor buy again

MY AQUAGUARD COMPACT MACHINE has A GOLD AMC , WHICH IS ACTIVE.
I AM ESCALATING A MATTER HERE AS FOLLOWS:
1. NO TECHNICIAN HAS VISITED FOR REGULAR SERVICING FROM 2024. IN THE YEAR 2025 NOBODY CAME, NO FOLLOW UP FOR SERVICING.
HERE, IN JUNE I AM TRYING TO BOOK A SERVICE FOR THE LAST 5 DAYS. PLS CHECK THE RECORD.
ON 24TH JUNE, 25TH, 26TH AND SO ON FOR 6 TIMES ON 1ST JULY.
EVERYTIME I HAVE BEEN TOLD THAT THE TECHNICIAN WILL CALL YOU, VISIT YOU, BUT NOTHING HAPPENS.
I AM HIGHLY UPSET AS I HAVE SENIOR CITIZENS AT HOME AND FOR THIS POOR SERVICE FROM EUREKA FORBES.
HENCE IF MY ISSUE IS NOT RESOLVED IN 24 HRS, I SHALL SUE EUREKA FORBES IN COURT.
TAKE THIS AS WARNING

Worst ever experience, once you have purchased you are in their trap and that's the attitude they maintain. You are like a prisoner in their services whatever they feed take it and pay for what they want.

Worst service by eureka Forbes....No service technician is available...Never Create AMC..As AMC maintained by local boys not by aquaguard

I am extremely disappointed with the after-sales service provided by Eureka Forbes. I registered a service request for my RO water purifier, but even after three days and multiple follow-up calls, no service engineer visited my home. I was repeatedly given assurances, but no action was taken.

The delay has caused significant inconvenience as my family has been left without safe drinking water. The customer support team failed to provide a clear timeline or an effective resolution.

I hope the company improves its customer service and responds promptly to customers facing essential service issues.

I am extremely disappointed with Eureka Forbes’ customer service. I received a damaged product and have been following up for the past 40 days for a replacement or return. Despite multiple calls, emails, and escalations, there has been absolutely no response from either the customer support team or the escalation team.
The lack of communication and accountability is unacceptable. Selling a damaged product is one issue, but completely ignoring a customer for over a month reflects very poorly on the company’s after-sales service. I expected much better from a reputed brand.
I would strongly advise potential buyers to think twice before purchasing from Eureka Forbes if they expect reliable customer support. My experience has been frustrating and disappointing.

am extremely disappointed with my experience with Eureka Forbes. I have an issue with my robot product and despite repeated attempts to contact customer support, I am not receiving a satisfactory response. The issue remains unresolved and I keep getting unclear or incomplete answers.

I purchased this product expecting reliable service and support, but the after-sales experience has been frustrating and time-consuming. Customers should not have to repeatedly follow up just to get proper assistance.

I request Eureka Forbes to take responsibility and resolve my issue properly instead of giving generic responses. Very disappointing experience so far.

Their service is just pathetic. U keep calling them, scheduling service on their app but they don’t attend and also the service schedule just vanishes from the app as if you never scheduled. Whenever your AMC will be due, they will keep calling you and keep coming to your place. Absolutely pathetic!

very bad service of eureka forbes, no one purchase eureka forbes products,
because we complaint since last two month SINCE APRIL -2026 TO TILL DATE WE FOLLOW UP SO MANY TIMES but no body response and again and again our complaints closed from service center.

NO ONE PURCHASE EUREKA FORBES PRODUCTS

VERY VERY BAD SERVICES

Zero rating to zero company. Zero quality zero service zero zero zero zero zero everything zero pathetic company this company is scamming people by selling thier crap products which gets malfunctioned within a week and with zero services

I wanted to post zero star but no option available for that. Worst products, frequent technical glitches and above all that , no customer care support even under warranty period. We should raise legal claims against them for providing no value for money.

am writing this to express my complete outrage regarding the "repair" service I received for my vacuum cleaner.
I bought this product expecting quality, not a fire hazard. When I first reported the burning smell, your team supposedly "fixed" it. It is clear that either your technician was incompetent, or your product is fundamentally defective, because the exact same burning smell is back immediately.
Let me be crystal clear: I am not interested in another "repair." Sending a technician to my house to fail a second time is a waste of my time and, more importantly, a continued risk to my home’s safety. I am terrified that this machine is going to spark a fire.
Your service record for this unit is a failure. Because this product is clearly faulty and poses a real danger, I am demanding an immediate full replacement or a full refund.
Consider this my final notice before I escalate this to consumer protection forums and social media. I expect a resolution—not another excuse—within the next 24 hours.
Name:Arun Kumar Abhishekh
Phone: 7504880699

I request not to buy this product...

Purchased this 4 months ago and been calling the helpline for a month because the membrane has been damaged, It comes under our warranty and they are just keeping me in a loop hole, everyday they say maam the technician will come (he never comes) ..its frustating I've been raising a lot of complaints nothing is working .. Don't buy this scamm...

Our AquaGuard water purifier is still under its one-year warranty, and we purchased it only four months ago. Unfortunately, the product has been extremely disappointing. Even one star is more than it deserves.
For the past one month, we have been repeatedly contacting customer care regarding the poor water quality and the issue with the purifier. Despite several complaints and follow-ups, no one has taken responsibility or resolved the problem. This level of after-sales service is unacceptable, especially for a product that is still under warranty.
We are highly dissatisfied with both the product quality and the customer support. We request immediate action to resolve the issue.