Eureka Forbes Reviews 

Disgusting service. Product not delivered and refund not processed

Had a product water purifier of Eureka Forbes under Amc where they commit to change filter every 12 months. The app again suggest us to buy amc as filter is 29 months old. Technicians ask for money and get it done. Customer care don't support at all.

Worst customer service online AMC is scam... Big scam never purchase. You wont get any filter in time

⭐ 1/5 – Extremely Poor AMC Service

Very disappointing experience with Eureka Forbes Aquaguard AMC. The AMC was purchased with the expectation of scheduled preventive maintenance, but the company does not proactively provide the promised service. Customers have to repeatedly chase them and raise complaints for basic AMC maintenance.

If you expect reliable AMC service, I strongly recommend NOT buying an Aquaguard AMC from Eureka Forbes. Paying for an AMC and then chasing the company for the service defeats the entire purpose of an AMC.

A reputed brand should deliver what it promises.

Purchased Gold AMC on 29th July 2026, but till know they do not care for the replacement of filters. Their service is completely reverse to their motto, they are playing with customers health.

Worst Company, Even after purchasing Gold AMC they are not responding.

Fraud.

Worst product and Worst Service.

I bought cleaning Robo and while selling product there was gross misleading information supplied and hided the facts. After we made payment, we were told that it does not work in 5G network. It only needs 4G.
Now it’s not even 6 months and the Robo has stopped working due to fault in sensor. After raising complaint since a month, the engineer visited. Thereafter it was promised to supply new sensor but the engineer did not showed up after multiple follow ups. Zero credibility of the brand and it’s engineer team. No sense of responsibility of after sales service. Don’t know why people ate trusting it.

This brand deserves to be shelved and penalised.

EXTREMELY DISAPPOINTING EXPERIENCE – MONEY HELD FOR MONTHS WITHOUT REFUND

I am extremely disappointed with the service of Eureka Forbes.

I paid ₹12,500 in advance for a water purifier nearly 5 months ago. Despite receiving the payment, Eureka Forbes failed to deliver the unit within the promised timeframe. After waiting for an unreasonable period, I was forced to purchase the same product from the market and cancel my order with Eureka Forbes.

The most shocking part is that even after cancellation, my ₹12,500 has still not been refunded.

For almost five months, I have repeatedly contacted their customer care, made numerous calls, and sent emails requesting the refund. Unfortunately, I have received nothing but repeated assurances and explanations, with no actual resolution and no refund.

It is completely unacceptable for a company to take a customer’s money in advance, fail to provide the product, accept cancellation, and then continue holding the customer’s money for months despite repeated requests for a refund.

Eureka Forbes has had my money for almost five months without delivering the product and without returning the amount.

This is not merely poor customer service—it is an extremely serious failure in handling a customer’s payment and refund.

I have given more than enough opportunities to resolve this matter amicably. If my ₹12,500 refund is not processed immediately, I will have no option but to initiate a formal complaint before the appropriate Consumer Disputes Redressal Commission (Consumer Court) and seek appropriate relief, including refund, compensation for the prolonged inconvenience and harassment, and any other remedies available under applicable consumer law.

I am posting this review so that other customers are aware of my experience before making advance payments.

Eureka Forbes – please return my money instead of continuing to make customers chase you for their own funds.

Order No.: SO3827607
Customer ID: 6007031650

Order cancelled after non-delivery. Refund still pending for almost 5 months.

I think the comments speak for themselves - the PDFs are good but service is pathetic - the service engineers have no accountability,are arrogant and above all un-interested in business.For those of us stuck with the PDFs better to engage a third party !

They are really shameless. They only call for AMC but when it comes to service they become mute. Very very pathetic service and people. They don't have Technician and one or two Technician they have they don't even bother to come and blame the customer that they are unavailable. This is how they close the request. when people will file F.I.R against them then they will know what it is to fool customer.

I wouldn't even give this half a star if I could. The service is absolutely third-class. It's been 10 days since I raised a complaint, but no engineer has visited yet. The complaint is still open, and there has been no response from the Eureka team. My suggestion to everyone is: don't buy this product. Their after-sales service is extremely disappointing and will only cause you trouble.

They don't deserve even single or half star..The worst ever services i experienced. They don't have well qualified technicians. They don't provide service on time.. I registered a complain on 25th July still today on 3rd august no technician visited my place Ans solve the issues.. i called customer care 50 times also i called technician assigned to me 50 times but no reposne..do not get into this company they are fraud and cheating customers..i have complained in consumer court for the same

I am compelled to write this in the hope that someone at Eureka Forbes finally takes ownership of an issue that should have been resolved immediately.

I purchased an AQUAGUARD ENRICH NEXEN RO+UV purifier, delivered on 14 July 2026 and installed on 15 July. It started overflowing immediately. Your authorised technician confirmed a defective sensor and recommended replacement.

Since then, I have made 20–25+ calls, escalated to Customer Care, Grievance Officer, Escalation Team and Case Manager, yet I have received only repeated assurances of resolution within 4/12/24 hours or by day-end. The only response now is “under approval.”

Why does a replacement require endless approval when your own technician has confirmed the defect?

I purchased the purifier for an immediate requirement, not to spend weeks chasing Eureka Forbes.

I urge senior management to intervene immediately.

They dont deserve even single or half star..The worst ever services i experienced..they dont have well qualified technicians..they dont provide service on time.. i registered a complain on 25th July still today on 3rd august no technician visited my place ans solve the issues.. i called customer care 50 times also i called technician assigned to me 50 times but no reposne..do not get into this company they are fraud and cheating customers..i have complained in consumer court for the same

Eureka Forbes softener and RO are of the worst quality and provide very poor service. I recommend not buying their products because they are of very poor quality. After-sales service is also lacking, as they do not answer calls for service.

I placed an order on EurekaForbes.com to purchase a new water filter. Since placing the order, I have made so many follow-up calls to Eureka Forbes customer support. Every time I contacted them, I had to wait approximately 10–15 minutes to speak with a representative. Initially, I was repeatedly assured that the product would be delivered. Subsequently, I was informed that the order would be cancelled and that a full refund would be processed. It has now been around 20 days since the company promised to cancel the order and process the refund, but I have neither received the refund nor any clear timeline for it. Every follow-up results in vague explanations such as the refund being “in process” or that a “warehouse report is pending.” Despite my repeated efforts, the matter remains unresolved. The company has failed to deliver the new water filter, has retained my payment of ₹7,200, and has also retained my old water filter collected under the exchange offer.

Very poor service. I registered a complaint on 27 July, but no technician has visited yet. Technician informed me that they will not visit before 5 August. Such a long delay for an essential water purifier service is unacceptable. Very disappointed with Eureka Forbes' after-sales service.

You will regret buying from this company! The quality of the work is poor, and there is absolutely no customer service.

There is no such thing as customer service. There is only one number to contact, and all they ever tell you is, “I’ll check and get back to you.” They make promises, and then they stop answering your calls. There is no company number or any other way to contact them.

Everything is handled through one single number, which is either unanswered or you are simply told, “I’ll check,” and nothing ever happens.

I strongly advise you not to buy from them. You will seriously regret it afterward.

The service is extremely bad. Gave request for water leak atleast 2-3 times. The service person despite booking doesn't show up, even if they do, they take otp and leave without service claiming to come tomorrow or some other day. It has become a constant pattern. If you are unable to provide service why claim to be the best?? If this keeps up then we would definitely consider removing your machine. It's to be noted that we wouldn't recommend this company to anyone, as the after sales service is terrible.