Eureka Forbes Reviews 

We raised a complaint with them on 8/8/26 regarding our issue. I was connected with the technician team via video call to identify the issue 11/8/26 and I was informed on the same day the required spare will be delivered within 6-8 days. On the 8th day they called us to inform that the material couldn’t be delivered due to some issue in address which was completely false. Further they said I will need to wait for another 9-10 days before I can receive my part again. But when I asked them why can’t they send mw the same part which was already ordered before but they said they cannot provide that information so it was very evident that they were blindly lieing. Further I contacted them on 4 occasions by calling the customer care number and through email they ensured that the issue is escalated and will be resolved within 24 hours. It has been more than 4 days no action has been taken on their behalf other than receiving fake and false calls. I am really frustrated with them and they are utterly illiterate arrogant people. I can provide with all the records on the number complaint number they have opened for my issue and none of them has been closed so you can understand how annoying it is for the customer. It’s been more then 3 weeks since I am dealing with them.

My name is Ramachandran G (Customer ID - 6002296835) and I had purchased a couple of items (SMARTCLEAN HOMEMAPPING PRO S2 and AQUAGUARD ASPIRE BLAZE UV+UF+SS 2X) from Eureka Forbes dated 5 May, 2026. I am writing this mail with deep shock and dissatisfaction regarding the quality of the product and the professionalism of your sales person, the management and the customer service team. Hopeless is an understatement for the way your team has behaved over the last 1 month.

1. AQUAGUARD ASPIRE BLAZE UV+UF+SS 2X - The heating element of the water filter was not even there when the so called brand new filter was delivered. After multiple follow ups with the salesperson (Mr.Anil Gowda - 9886388359), we were able to get the same. Imagine getting a brand new product with missing parts. I hope you would not wish for the same at your home

2. SMARTCLEAN HOMEMAPPING PRO S2 (Component ID - CA-0626-034281345) - Easily the biggest scam that the company is selling to date. The very first time we used it, it wasn't sweeping the dust well. The video was recorded and shared with the sales person as well. The technician came over and said it was a suction issue and that the product had to be repaired. Considering it happened in the very first attempt, we asked for a full replacement like anyone else would have done. The pick up was scheduled and your team ended up giving the same defective piece again saying it has been repaired. After the so called repair, the robot is not even coming out of the charging dock. Now, the team is saying it is a circuit board issue. The salesperson abruptly cut the call while trying to put across our problems. He said he has given the service manager's number and that he cannot do anything now. He literally hung up the call in the middle of the conversation. He was the same person to have promised replacement after the 1st fault and a full refund when it happened for the 2nd time. The so called service and sales manager (whose number was shared by the same sales person : 7022885986 (Service Manager), 7021061616 (Another service manager) have not even answered the call once till date. We have been trying to reach out to them since Aug 7, 2026. The support team keeps on calling and say they will look into the issue. It has been more than 2 months now and there is no movement on this.

This level of unprofessionalism and carelessness is unheard of. Considering we wanted to buy Indian products and that it is a reputed brand, we decided to proceed with Eureka Forbes. This has been nothing short of a nightmare.

The product is very well under validity (Until 4 May, 2027) and we are considering options of filing a police case. We have already filed a complaint on National Consumer Helpline Portal owing to the ridiculous delay from your end.

You had asked to fill a grievance form last time. It was filled from our end almost 20 days back and we have not yet heard a word from your side. The complaint number is CM-150726-75275387

THE ASK IS VERY STRAIGHTFORWARD. WE ARE NOT FILLING ANOTHER RANDOM FORM FOR THE SAKE OF IT. WE EXPECT A FULL REFUND FOR THE FORBES SMARTCLEAN HOMEMAPPING PRO S2 PRODUCT.

IF YOU ARRANGE FOR A CALL FROM YOUR SUPPORT TEAM, ENSURE THAT IT HAS A CLOSURE AND NOT A USELESS "I WILL GET BACK TO YOU" REPLY FROM THE TEAM. WE HAVE ANSWERED MORE THAN 20 CALLS PERTAINING TO THIS WITH THE SAME REPLY AND NO SOLUTION

KINDLY READ THE MAIL BEFORE SENDING A RANDOM AUTOMATED REPLY

1 Star – Extremely Poor Product & Worst After-Sales Service

My experience with the Eureka Forbes Fully Automatic Robo Vacuum Cleaner has been extremely disappointing. The product itself has not performed as expected, and the after-sales service is even worse.

Whenever there is an issue, customer care keeps giving excuses and asking me to wait or follow up again. Despite repeatedly contacting them, there is no proper resolution, no accountability, and no timely technician support.

For a product of this price, I expected much better quality and professional service. Unfortunately, Eureka Forbes seems to be more interested in selling the product than supporting customers after the sale.

I strongly regret purchasing this product and would not recommend the Eureka Forbes Robo to anyone. Think twice before spending your money on it.

Very poor product. Very poor customer service. Extremely disappointing experience.

I have taken AMC from eureka forbes for water purifier, however whenever the issue arised they haven't turned up, i am having purifier issue last 20 days, have raised service call too, but no technician has visited till date. Now my AMC will be expiring on 24th August, i think technician will visit post 24th August and will charge additionally.

I am extremely dissatisfied with the way my complaint has been handled. Your technician confirmed that the product is unsuitable for my home's water quality, yet Eureka Forbes has not provided a straightforward return and refund. Despite your published return policy, repeated follow-ups and escalation, I am now being asked to purchase another product first before my existing purchase can be refunded. This is unreasonable and has caused significant inconvenience, stress and loss of time. I expected Eureka Forbes to take back the unsuitable product and refund my payment without imposing additional conditions. The overall experience has been extremely disappointing and I would not recommend Eureka Forbes based on this experience.

Our water purifier was not working, in this connection i called eureka forbes customer service, I wanted to replace with a new one, franchise person came he was very manipulative, he was asking me not to buy new, instead he said he will repair and i have to pay money for him, i insisted that I need a new one for which I was ready to pay, after that he stopped responding, I have made 7 complaints to customer service over 4 days, every time they say on priority they will send technician, no one even for courtesy have called me and we are without drinking water for 4 days and we are forced to buy water from outside.
4 days back I paid around Rs 8500 for 2 year contract, they are not returning my money back nor they are sending their people to attend my problem. Probably this could be the only company in the world that when say to supply a new machine, they insult the customer.
Customer service at their best....

I have bought the water purifier through the Eureka Forbes agent made the payment and have not received the product till now. It's been 2 months.
The customer service calls and wil ask me if my problem is solved or not when they should be knowing about the problem.

Worst service provider
Service is not satisfactory
Customer care giving false commitment and you will also here abusive words from there local team if you complain about not getting service
Frustrated customer will never recommend to anyone with there Services

Even 1 rating also not interested to give

Very Poor AMC Service – Not Worth the Money

I took an AMC from Eureka Forbes in December 2025 expecting regular and timely service. Unfortunately, my experience has been extremely disappointing.

Since taking the AMC, they have sent a technician only once. It has now been around 4 months since the last service, and despite repeatedly contacting customer care, there has been no proper resolution.

Every time I call, I am told that they will “communicate with the concerned team” or that someone will contact me. However, they never provide a confirmed date for when the technician will actually visit. I keep following up, but the same response is repeated every time.

If Eureka Forbes is charging customers for an AMC, they should provide the service promised under the plan. Paying for an AMC and then having to repeatedly chase customer care for months is extremely frustrating.

Based on my experience, I would not recommend taking an AMC from Eureka Forbes unless they significantly improve their after-sales service and actually honour their service commitments.

No such quality assurance of smart clean nuo robot.product not working after 16 months.

Extremely Disappointing Product & After-Sales Service — Not Recommended

I have had one of the worst experiences with this product and its after-sales service. I purchased it, and before even completing one year of use, the product developed a major issue and stopped functioning properly.

When I initially contacted the company, I was told that I needed to purchase an AMC (Annual Maintenance Contract) to get the issue resolved. I paid around ₹4,000–₹4,500 for the AMC, expecting that the company would take responsibility for servicing the product.

However, after purchasing the AMC, I was told that they still could not fix the issue because they needed to get it handled through the company.

It has been almost two years, and honestly, I have barely been able to use the product for even two months during this entire period. Paying for a product and then paying extra for an AMC, only to receive this kind of service, is extremely frustrating and unacceptable.

Based on my personal experience, I would never purchase this product again, and I would strongly advise others to think twice before buying it. The product quality and, more importantly, the after-sales service have been extremely disappointing.

Very poor service. Not recommended at all.

very bad service.. worst expirence ever..plz dont buy....
i bought it in may 2026 . and for some reson one of its part broken on 15 june.. i complained, and didnt do anything till today(14 august 2026) , getting frustrated now...plz dnt buy...

I booked a service request for my Eureka Forbes Turbo Robotic Vacuum Cleaner on 25th July. Today is 14th August, and despite multiple follow-ups, no technician has visited yet. My product has been non-functional for more than a month, and Eureka Forbes has still not been able to provide even a confirmed date for the service visit.

Every time I contact customer service, I get the same response: “We will escalate the issue.” The executives also say that the service request has been assigned to a technician, but they claim they cannot contact the assigned technician or check why the technician has not visited. If customer service cannot track or communicate with the assigned technician, what is the purpose of having a service request system?

The mobile app is another disappointment. Eureka Forbes claims that customers can book and track service requests through the app, but the tracking information is clearly not reliable. Even though customer care says my request is assigned to a technician, the app does not show any technician assignment.

The service-booking process is also poorly designed. When selecting a service date, the customer has to manually try one date after another to find an available slot. The app should simply show the dates on which slots are available instead of forcing customers to repeatedly select dates that have no availability.

The biggest problem is that I have been without a working product for more than a month, and after nearly three weeks since raising the service request, Eureka Forbes still cannot provide a date when someone will actually visit.

This is not the level of after-sales service I expected from a reputed brand.

If you are planning to buy a Eureka Forbes product, especially an expensive appliance that depends on after-sales service, I strongly recommend thinking twice and checking their current service experience in your area before making the purchase.

I am writing this with extreme frustration and disappointment regarding the completely unacceptable after-sales service I have received from Eureka Forbes.
It seems that when you are purchasing a new product, there are multiple people available to assist you. However, the moment there is an issue with the product, you are left to repeatedly call customer care with absolutely no meaningful resolution.
I purchased the SmartClean Robo less than three months ago, and my experience has been extremely disappointing:
For almost one month, the technician could not even successfully connect the product to Wi-Fi.
Once I finally started using the product, within approximately 45 days, the water tank stopped functioning and the product stopped mopping.
I have contacted customer care repeatedly—at times as many as six times a day—yet I have still received no proper resolution.
Every time I call, I am forced to explain the entire issue again to a new customer-care representative, with no continuity or ownership of the complaint.
Not a single technician has visited me in the last 20 days.
I have also sent multiple emails, yet there has been absolutely no meaningful response or resolution.
Despite repeated assurances that the water tank would be replaced, I am still waiting.
This is not a minor inconvenience. I have purchased a premium product from a reputed company, and within three months I am spending my time chasing customer care for a basic warranty/service issue.
Frankly, I am exhausted. I cannot keep wasting hours repeatedly calling customer care and narrating the same story to different representatives while Eureka Forbes takes no responsibility for resolving the issue.
I am therefore demanding an immediate resolution. If the replacement water tank. CM-120826-76717696

Purchased 4 units of Eureka Forbes AWS C-500 Water Softeners in June with an explicit commitment of FREE installation. Over two months later, ZERO units have been installed despite multiple complaint tickets.
To make matters worse, a representative recently demanded ₹15,000 for installation—blatantly reneging on the sales agreement.
This is a clear deficiency of service and an unfair trade practice.
DO NOT BUY ANYTHING FROM THIS PATHETIC BRAND.

Very bad eureka forbes water purifier. Always lack of spares after opening unsealed box. Nobody want to resolve the issue. Please don't but this product. The customer care team always saying our team will contact you but Nobody contacted since last 7 days. Still issue yet to be resolved very bas experience. Waste of money

Service of eureka forbes is pathetic and they are not bother about any complaint as i have taken amc but no one come to hear my complaint. Registered complain on 26 th june till nobody come

Terrible, Terrible experience with Eureka Forbes for last 40 days. Purchased water purifier on June 3rd from Eureka Forbes online platform. I have neither received my product yet for 37 days now, nor they have done a refund. Escalated to online sales team, customer support team, Grievance team & compliance team with absolutely zero response & action. None of them bother to respond to customer mails/ complaints . They claim themselves a global company, they are not able to deliver a simple product. Every time I call them ( have called them 50+ times) they give false commitments that the product will be delivered in a day or two. As per my experience , They are no better than a street side vendor. Highly irresponsive & don’t care for customers. It’s been a night mare chasing them every day for the product delivery post online payment. Finally i had to reach out to bank to raise a dispute call & support me to get a refund which is still in progress.
Never i will deal nor recommend for eureka Forbes products in future .The worst experience I have got with any of the online platforms .
Finally purchased water purifier from Urban company, which was delivered & installed in 2 days in a highly professional way.

⭐ The Worst After-Sales Service Experience

One of the worst experiences I have ever had with a company. I purchased a machine from Eureka Forbes, and unfortunately, the product started deteriorating within just one year.

When I contacted customer care for a service request, I was told that I had to pay ₹350 just for a technician to inspect and identify the problem. This kind of charge should be clearly disclosed to the customer before purchasing the product, especially when the product develops an issue within such a short period.

What is even more disappointing is the customer service. The representatives seemed to have very limited knowledge about the product and the issue, and instead of properly addressing my concern, the call was disconnected.

Before purchasing, customers are treated extremely well and are given all kinds of assurances. But once the product is sold, the experience is completely different.

Very disappointing product quality and extremely poor after-sales service. I would strongly recommend thinking twice before purchasing from Eureka Forbes.

I purchased a aspire minerva Aquaguard. This is IoT based model and high end model, most expensive one. After installation, it's TDS came to 10, which is not at all acceptable and is not able to increase the tds. After service complain on app and even calling it's customer care, service man didn't turn up immediately as scheduled. After, three days service man turned up and couldn't find the problem even after lot of investigation. Then senior technician came with its circuit chart and then could locate that flow sensor is faulty. I insisted that it's a new machine and from the day one it's not working...kindly replace the complete unit or cancel my order as per 10 days return policy. However, nothing worked. They were adamant that only faulty part will be replaced as per compnay policy. What's the problem of a customer in this. Very bad situation. After 10 days also part couldn't be replaced.