Phill Holding was very professional all the way though, seen the car on Autotrader, went to the dealership on Sunday got shown around the mazda, offered a test drive, confirmed that I wanted it and... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We dealt with Sales Exec Rachel Head at EH in Chester and were very impressed. Rachel was professional, but also an absolute pleasure to deal with, we even had a few laughs along the way. I didn't f... Toon meer
Chester branch Absolutely hopeless saw a ford ranger on auto trader went down to see if we could test drive the salesmen said sorry it is awaiting prep can we have a look inside sorry I can’t find t... Toon meer
Bedrijf heeft geantwoord
We decided to sell our car to Evans Halshaw.. I can honestly say the whole experience from start to finish was effortless.. we made an appointment online with an indicative figure. We were met by Jam... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Geschreven door het bedrijf
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contactgegevens
Sovereign Way, CH1 4QJ, Chester, Verenigd Koninkrijk
- 01244 389500
4,3
Uitstekend
607 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Evans Halshaw - Ford Chester
Hi Derek,
We appreciate your kind words and are thrilled to hear you trust us with your vehicle.
We strive to provide the best possible care for every customer's car.
Evans Halshaw Customer Services
Great experience with Jamie at Chester
Great experience with Jamie at Chester, thanks!
17 december 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hi Martin,
We're so glad to hear you had a positive experience.
We appreciate your kind words about Jamie.
Evans Halshaw Customer Services
Service quality good Labor cost high
Service and staff response is good but the Parts replacement labor cost is quite high.
9 december 2024
Antwoord van Evans Halshaw - Ford Chester
Hi Sivakumar,
We appreciate you taking the time to share your feedback.
We're glad to hear that you had a positive experience with our service and staff.
We understand your concern about the parts replacement labor cost.
We strive to provide competitive pricing and will take your feedback into consideration as we continue to evaluate our services.
Evans Halshaw Customer Services
Simple and fair
Selling my car to Evans halshaw was really straightforward. Jamie was excellent, really friendly and professional. The whole process was easy and I got fair a price for my car, the money was in my account by the end of the day. I can't recommend them enough.
12 december 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hi Ian,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you had a positive experience selling your car.
We are proud to have such a friendly and professional team member like Jamie.
Evans Halshaw Customer Services
Antwoord van Evans Halshaw - Ford Chester
Hi Sean,
We appreciate your feedback.
We're glad you were pleased with the service and the quick completion of your project.
Evans Halshaw Customer Services
Antwoord van Evans Halshaw - Ford Chester
Hi,
Thank you for taking the time to leave us this positive review.
We're glad to hear you had a great experience.
Evans Halshaw Customer Services
Loyalty doesnt pay
Loyalty doesnt pay
Bought a car from Chester Sealand Road 2015
Had it serviced every year since
Last service (2024) it was returned with a faulty Dashcam which I Had to arrange fix of
Also a ridiculous part ex offer offered given full service history
Work also suggested for 10 year anniversary. Wanted a quote It has always been a lottery getting Through to Chester service so sent a polite e-mail up - no response, same as when have sent e-mail up before.
Called 01244 389500 option 3 cut off 4 times
Called 01244 389500 option 1 Matt who said he was new car sales I said I know but service not answering phone or e-mailes and we would be looking to change next year. Suddenly he offered to help and tried putting me through but had given up with EH by then - hopeless service - used to be so good
Strangely 01244 389500 rand me but cut off after 1 second - Don’t deserve customers
5 december 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hello Chris,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
A car with the 'wrong' mileage
Awful experience. We bought our car with Evans Halswhaw in January 2023. We decided to leave the UK on August 24. When we wanted to sell our car to an online retailer, we were told that the mileage in previous years did not match, suggesting that it had been manipulated by whoever sold it to us. In that condition, nobody would buy our car.
We got in touch with Evans Halshaw and they made things extremely difficult for us. They did not want to assume any responsibility and told us to contact the DVLA. Only after insisting many times (with only 3 days to leave the country), they accepted to buy our car back We got less money than from the online buyers. We did not receive any compensation nor an explanation or an apology, beyond saying that 'it must have been a typo'.
To add salt to the injury, they took a week to transfer us the money. And when we were out of the UK, we had to write a letter to the DVLA to let them know of the change of ownership, wasting more of our time.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hi Iñigo.
We understand your frustration and apologise for the negative experience you had.
We strive to provide excellent customer service and are disappointed to hear that we fell short of your expectations.
We will use your feedback to improve our processes and ensure that similar situations are handled more effectively in the future.
Evans Halshaw Customer Services
Jamie was brilliant from start to…
Jamie was brilliant from start to finish! Really friendly, professional and gave great service!
Thank you for all your help! Wouldn't sell my car anywhere else, such an easy process and good pricing.
21 november 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hi,
Thank you for your kind words about Jamie and the 5-star rating!
We are delighted to hear that you had a positive experience and that you are happy with the service provided.
We appreciate your feedback and are proud of the service provided by our team.
Evans Halshaw Customer Services
Great service
Great service, very professional.
Hassle free sale
18 november 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hi Ali,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Antwoord van Evans Halshaw - Ford Chester
Hi Brian,
Thank you for your positive review.
Have a great day!
Evans Halshaw Customer Services
I sold my car on Wednesday with Jamie…
I sold my car on Wednesday with Jamie Crawford.
He was lovely, very professional.
Nice and easy process.
13 november 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hi Sam,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Evans Halshaw Customer Services
The service was great by Jamie…
The service was great by Jamie Crawford. Very personal and professional. I needed a little more for my car and Jamie made sure that I was happy with the price. Would recommend to anyone. Thanks for a great experience.
6 november 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hi Mr Pheasey,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and that you are happy with your purchase.
We appreciate you recognising the exceptional service provided.
Evans Halshaw Customer Services
Had my MOT booked in for weeks
Had my MOT booked in for weeks, which was meant to be this Saturday morning coming, when I booked my appointment ages ago, I asked if they accepted the RAC vouchers to which they replied yes. Had a phone call today from a girl stating they didn’t have a technician to complete the MOT this Saturday and they also don’t accept the RAC vouchers any more so I cancelled this appointment a little disappointed that they have left it such short notice to cancel the appointment. However, when I went back onto the RAC link to find another place to book for this weekend it came up with quotes and Evan’s Halshaw Chester being at the top of the list again, so I ignored that one and went to the next one on the list and booked with someone else, funny thing is, someone from Evan’s halshaw rang me 10mins later and offered me an appointment as they saw I had found them on the RAC link, so I stated on the phone that it’s funny as I’ve literally just had someone ring me from there to cancel my appointment for this weekend and that you don’t take the vouchers anymore…. the girl was very embarrassed on the phone and cut me off the line. Not good customer service at all! At least I’m booked in with someone else now at short notice
7 november 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hello Nicola,
We understand your frustration with the recent changes to our services and the short notice given for the cancellation.
We strive to provide excellent customer service and apologise for the inconvenience this caused.
We appreciate your feedback and will use it to improve our communication and processes in the future.
Evans Halshaw Customer Services
I feel that the whole process could…
I feel that the whole process could have been a lot more streamlined,and would think twice now about buying a car on line as after sales when I live 300 miles away from the selling branch is challenging.
24 oktober 2024
Antwoord van Evans Halshaw - Ford Chester
Hi Brian,
We understand your frustration with the process and the challenges you've faced with after-sales support given your distance from the branch.
We appreciate you sharing your experience and will take your feedback into consideration as we strive to improve our services.
Evans Halshaw Customer Services
Professional and courteous
Professional and courteous. Kept me updated. Car ready bang on to
Time as they promised
1 november 2024
Antwoord van Evans Halshaw - Ford Chester
Hi Nina,
We appreciate your kind words and are glad to hear you had a positive experience.
We strive to provide excellent service and appreciate your feedback.
Evans Halshaw Customer Services
Jamie Crawford has helped me to sell my…
Jamie Crawford has helped me to sell my car with smooth processing and detailed explanation and expertise.
I can say I have had a great positive experience.
30 oktober 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hi Mark,
We appreciate your kind words about Jamie's assistance.
We strive to provide excellent customer service and are pleased to know we met your expectations.
Evans Halshaw Customer Services
Antwoord van Evans Halshaw - Ford Chester
Hi William,
Thank you so much for leaving us this great review.
Have a lovely day!
Evans Halshaw Customer Services
Jamie handled the purchase of our late…
Jamie handled the purchase of our late Dad’s car with sensitivity, compassion and professionalism. Thank you for your patience with us.
22 oktober 2024
Review zonder uitnodiging
Antwoord van Evans Halshaw - Ford Chester
Hi,
We're so glad to hear that you had a positive experience.
We appreciate your kind words about Jamie's handling of the situation.
Evans Halshaw Customer Services
Antwoord van Evans Halshaw - Ford Chester
Hi Paul,
We appreciate you taking the time to share your experience.
We're always looking for ways to improve our services.
Evans Halshaw Customer Services
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.