Everyman Media Group Plc Reviews 

Over priced, overly annoying waitress and annoying people. Unless you’re an alcoholic who cannot take a 2hr movie without requiring your drug don’t bother. We got 5 sweet potato fries and 7 nachos - were hungry throughout but didn’t wish to take another mortgage to satisfy hunger. Worst however was food coming during the movies delivered by often loud and slightly over enthusiastic waiters and waitresses forgetting that actual reason we came to the cinema was to watch a movie! Honestly I now think that other cinemas are actually not too bad the money.

We had a very bad experience this evening. We were ignored by the staff and were not able to order food, they kept walking past us and congregating at the opposite side of the room, even after making eye contact a few times no one came to take our order. It was a busy showing, however other people arrived after us and got served straight away. Once the movie started and we had not been served my husband went out to the bar where the staff were rude to him (two girls) and made him feel stupid for trying to order after the film had started as if this was his fault. I then went myself (missing the start of the film) and explained to a different staff member, I was given a free popcorn but still felt very angry and upset. We had to sit through the showing without having had any dinner and very nearly walked out. I very much regret spending the money on these tickets, and we are unlikely to return.

I think they have a massive problem with staff and the attitude they have towards costumer care , such a shame because the big screen is such a big part in people’s lives.
Wouldn’t recommend on that basis.

Terrible customer service. Ordered an online voucher, voucher didn't arrive even though I was charged. The company will not answer my emails

We got Everyman membership for a year. I completely forgot we had it and barely used it, especially when the cinemas were shut! My membership has now auto-renewed and now I'm being chased by a debt collection agency to pay for services I haven't used. Hardly the premium brand they make out to be. Terrible!

Really bad experience. No fresh popcorn available at the Edinburgh cinema. Cinema is small and seats small and the lack of table space for food and drink is ridiculous. I had to balance my nachos and dip on my lap whilst watching the movie. Really poor design.

Very disappointed with no refund policy after contracting covid and not able to see short showing of only film wanted to see at the time.

My 16 year old daughter had her trip ruined as they refused her entry for a 15 rated film!! They wouldn’t even let her in the building to wait for me to pick her up so she stood outside in the rain for half an hour in tears. Disgusting on behalf of Everyman, she was a regular cinema goer there and never before asked for ID but to be thrown out into the rain is atrocious. We won’t be returning.

We are regular customers at Crystal Palace and visited again this week. As usual there was a friendly welcome and the cinema itself is stylish and well looked after. We have also had good experiences at other venues at Oxted and Lincoln. Everyman is not cheap for food, drink or tickets (this is only reason not rated 5 star), but we have always found it a great place to watch a film.

i went here, very covid friendly and really spacious and safe would strongly recommend

We went to the Everyman Theatre in Altrincham a short while back. The manager Rick ( I think he works mainly in the Manchester city centre Everyman) went over and beyond to make sure we had everything we needed and was so friendly and welcoming. There were a few mix ups with seats and he dealt with it brilliantly making sure everyone was happy. He's a real credit to the cinema. The food was great too! We will now be watching all our movies there :)

Food Poisoning at Everyman Cinema and no customer service response after months of chasing and filling out their forms.

I do rather enjoy coming to this cinema in Clitheroe, quite surprised to see so many negative reviews! The only thing in my recent visit for the new Spiderman, in screen 4, there was a very distracting fan sound coming from the back left corner. Was noticeable when the sound from the film wasn't very loud. Not exactly ideal, I hope the issue gets resolved. Other than that, can't really fault them!

Yes yes yes. Having had a long period without the joys of cinematic wonder it was great to finally return to the movies and Everyman Hampstead was brilliant. It had to be the James Bond film and the comfy sofas, food service and general ambience didn’t fail to impress.

I also enjoyed Shang Ji here and had a good experience on that occasion also. The Gerard’s Cross cinema is also very good with excellent service and a clean roomy feeling space. Will definitely be going again as soon as it looks safe to do so!

Hello, I went to see Spider-Man at 4:15pm today at your Barnet Everyman. We waited in the foyer and ordered some food to be brought to us when we sat down in the cinema. The food was given to us in the Foyer ie not as we requested. The squid was stone cold and my wife asked for it to be exchanged. The Pizza was fine. When we went in to the cinema we asked for two cokes. We were handed two bottles of warm coke with no glasses or ice. I asked one of your staff for glasses / ice and they arrived with only 1 glass. I had to ask three of your waiting staff and 15 minutes for the second glass to turn up.
All very frustrating as an am sure you will understand. This is not the service I have previously experienced at Everyman theatres.

Going to Cinema is a rare occasion for me these days as I have a 4-year-old. I planned childcare for the evening and popped in to the Baker St. Everyman Cinema to watch a movie. I bought my ticket, Sparking Wine and Popcorn totalling £37.95 in all and sat down to enjoy my movie. Within 5 mins I realized it was really hot in the theatre and quickly went outside to report this to the staff. It felt like 26/27 Degrees in there. The staff turned off the heating but insisted on leaving the doors closed without opening up to air the place. I complaint again and mentioned I suffer from menopause which makes me especially sensitive to heat and was escorted off out of the theatre to reception where the only option was to provide me with a credit voucher. My one night off was ruined but it didn't matter to the staff that were arguing with me, getting me even more angry. The temperature should be set to an ambient setting at 21 Degrees and there should be a thermostat that should automatically climatize the place. I insisted on a refund in the end and they had to call head office to provide this. I am still awaiting a refund. I then wrote to customer services directly and his response was we apologize and take feedback seriously. This is not going to bring back my one special night that was ruined and I was not even offered an incentive to return if this was a one off or to make up for my lost time apart from ‘Sorry we got it wrong’. So sorry - I will be giving this company a 1-star rating and less if I could.

Worst customer service I've ever experienced. Avoid calling them at all costs - ££££'s. Phone bill was double the cost of the tickets I was changing.

Terrible customer service. I wanted to change my ticket that I have booked on line so contacted customer service. I was informed it could take up to 40mins because of staff shortages. I did wait the 40 mins and then got cut off! I was so cross. When I then received my phone bill, the call had cost me 26 pound. I was horrified. I wrote to the media group reporting their terrible customer service and the cost of the phone call and ask them to compensate me for the cost of the call. I have heard nothing at all.... terrible. I will be letting other people know about my experience and will not be visiting an everyman cinema again!

(canary wharf london)
Staff very friendly greeting everyone really nicely when entering the cinema id call this place a hidden gem the food and drink price is good the seats are really comfy the only down side is the fire exit sign it is really bright even when lights are turned off in other cinemas they are usually dimmer nd turn bright if something is wrong but overall was a good experience.

On this occasion all of the food was cold and we had to get up 3 times to check on our order when we asked for a replacement. Sam the ‘manager’ of Everyman in Newcastle simply did not know how to handle the situation and allowed a fellow member of staff to laugh in our face when we asked for a refund on the cold food. We were accused of not having provided the staff with our seat numbers which is the first thing they ask when they take your order. Sam’s attitude that he is beyond reproach and he was very quick to suggest we take the matter further because he was ‘not prepared to have the conversation’ with a dissatisfied customer. Where did this guy get his management skills!?? Ruined our evening and best part £60 worse off.