Everyone Active Reviews 5.260

I am extremely disappointed with the swimming lessons at Eclipse Leisure Centre. My son has been attending for the past 4 years, and unbelievably, he is still stuck at Stage 1. This is completely unacceptable.

Over the years, I have repeatedly raised concerns with the staff, but I keep getting the same vague response — “he is improving.” After four years, there should be clear, measurable progress, not excuses. It feels like there is no structured teaching, no proper assessment, and no real effort to help children move forward.

A swimming programme should build skills, confidence, and progression. Instead, this has been a frustrating and disappointing experience with no visible results despite years of attendance and payment.

I would not recommend these lessons to any parent who genuinely wants their child to learn how to swim and progress properly. This has been a complete waste of time and money.

After over a year of training here,
I’ve come to realise that what really sets this gym apart isn’t just the equipment or the space, it’s the people behind the desk and on the floor.

The staff are the constant heartbeat of the place. Every single day, no matter how busy or challenging things might be behind the scenes, they show up as the friendly, welcoming faces that keep the whole environment positive and motivating. It’s easy to take that for granted when you’re just coming in for a workout or a class but that consistency, energy, and professionalism takes real effort.

They’re not just checking people in or answering questions, they’re managing a lot more than most of us see, all while making everyone feel comfortable, supported, and part of something. That kind of atmosphere doesn’t happen by accident.

It’s one of the main reasons I’ve stayed for so long, and why I’d recommend this gym to anyone. The people here genuinely make a difference.

Brilliant customer service from William Ramsey today. He sorted out the issues I was having with curtesy and incredible patience.

Excellent service

Thank you so much for such a wonderful experience! The staff were absolutely amazing—even on a very busy Saturday, they went above and beyond to make sure everything ran smoothly. The party was seamless, and both the kids and adults received their food right on time. The room and venue were spotless, which made everything even more enjoyable. The speaker worked really well too, which added to the great atmosphere.

Haven’t used the pool in a few years & I Tried to download the app, but wasn't very successful. So, rung up and spoke to a lovely lady who explained she would help me when I visited the next day … and she did. Everything now sorted .
I’ve only visited 3 times so far, but thoroughly enjoy it . The pool is Always clean , with plenty of available lockers . Just wish there were stools like I remember there to be near the hairdryers. I’m waiting for a knee operation & standing for too long to dry my hair can be uncomfortable.
The opportunity to look online & see when I would like to go is a great help .
Hope to continue going even after my knee op .

Well I not got good with technology but when you phone call answered very quick an staff more than happy to help with booking a slow lane swim . Staff at centre more than happy to help. I will definitely be using the centre on my visits to market harbrough.

The staff are really helpful the centre is beginning to look great with the new renovation.

I'd like to say something positive about the staff at the wellington sports centre ,the last few months have been hard losing Dale a staff member unexpectedly, some staff leaving ,some poorly so moral has appeared not as it has been but I believe it's beginning to be restored as it has been ,a fun happy place to go to , this morning when I arrived Brad was laughing and chatting with a older regular swim member who has a coffee after his swim and I very often see this abd it just made me smile and made me think this place is more than a exercise centre so well done guys keep it up!

Westminster Lodge is second to none for facilities, staff, sessions and location (with ample car parking). A friendly atmosphere whether for the casual visitor or determined athlete. There is something here all set in a beautiful park setting with views of the Abbey in St. Albans.

I went there.Use the roller skating session , but did not feel comfortable as there were boys and men in the girls change in rooms , which is not very safe , especially women and girls need to use the toilet and get changed.zero privacy for women and girls. UPDATE. 0 privacy, they email back stating that there are other toilets in the hallway. I was not directed to them upon first impress. There is still no privacy women and girls, especially those who have periods very bad communication. And there are signs saying girls changing room for a reason if they cannot stick to that.Then how is anyone supposed to have any kind of dignity or privacy. Do not go if you need privacy. For chainging or its that months or u need the toilet

Made very welcome by reception staff when I popped in, the lady took her time to show me around the facilities. I then took an over 50s aerobics class and once again I was so impressed with how welcoming and patient the teacher was. Gym facilities also fresh and clean and staff friendly and helpful. Great place!

The actual slope and lift are good so no complaints.

But.

Adults only ski night advertised on the website is in fact not adults only, with kids all over the slope is not good when you’re expecting a bit of space to practice.

Also, the snowboards are not in good condition at all. The instructors could barely adjust the bindings as they were basically rusted in place, so if you’re goofy then you’re screwed as the boards are setup for regular riders. The toe strap on the bindings came off/loose on both mine and my partners boards, which is highly dangerous when you need that strap for tension moving to each edge.

Both of us are competent boarders but couldn’t get on a toe edge.

So far a good experience joining Northcroft gym. Blake the sales manager was attentive, polite, chatty and friendly. The gym is in very good condition since the refurbishment. Staff seem friendly and remember who you are. Overall a really top experience. Membership is affordable and allows me to use other gyms in Berkshire if I need to. Also the app thats included is very detailed and super helpful for booking and keeping track.

​I am writing to formally express my disappointment regarding an incident that occurred during my scheduled adult swimming lesson on Saturday, 14th March (11:30 am session).
​I am a regular member of the centre and attend this weekly class, which is led by the instructor, Khadijah. During this particular lesson, Khadijah took several students to the deep pool. As I do not yet feel confident in deep water, I chose to remain in the standard adult teaching pool to continue my practice.
​My decision is based on a genuine safety concern; during a previous session in the deep pool with this instructor, I struggled significantly and felt I was at risk of drowning. Given the class size, the instructor is naturally unable to provide the one-on-one supervision I require in deeper water.
​While I was practising, the supervisor on duty, Harry, approached me and insisted that I move to the deep pool. I clearly explained my safety concerns and my discomfort with the deep water, requesting to stay in the teaching pool. Despite the fact that the pool was otherwise empty and there were still 20 minutes remaining in my session, Harry was extremely rude and ordered me to leave the water immediately.
​Request for Resolution
​This experience was deeply upsetting and has left me feeling quite shaken. To make matters worse, I now feel trapped in a contract that requires two months' notice to cancel. The idea of continuing under these conditions—which I can only describe as a form of mental distress—is deeply upsetting. I feel stuck in a membership where my safety and well-being are not being prioritised.

Formal Complaint: Harassment and Exclusion from Service
​To: Management of The Centre
Date: March 15, 2026
Subject: Formal Complaint regarding the Adult Swim Session on March 14, 2026 (11:30 AM)
​To whom it may concern,
​I am writing to formally lodge a complaint regarding the discriminatory and unprofessional treatment I received during the Adult Swim session on Saturday, March 14, 2026. I am a regular attendee of this slot, and the events of this past session have caused me significant distress and mental anguish.
​Incident Details
​During the session, the instructor, Khadijah, instructed me to move to the big pool instesd of the regular pool. I politely declined, stating that I was not comfortable swimming in deep water and preferred to remain in the shallow section.
​Instead of respecting my safety boundaries, the instructor chose to:
​Publicly Humiliate Me: She called out in front of the entire class that I should "leave my space" in the adult sessions and suggested I move to a family class or a different time slot.
​Singling Out: This public "pin-pointing" felt like targeted harassment and was entirely inappropriate for a professional fitness environment.
​Forced Removal
​Following this exchange, the instructor spoke privately with the lifeguard (Harry) and then she relocated a portion of the class to the main pool. Shortly after, Harry approached me and stated I was required to leave immediately because the pool was "closing," despite there being 20 minutes remaining in my scheduled and paid-for session.
​Request for Resolution
​I was verbally forced to exit the pool in front of my peers, which I find to be a breach of the service agreement and a violation of the center’s code of conduct. I am seeking the following:
​A formal written apology from the staff involved.
​A clear explanation as to why I was forced to leave a session early when I had followed all safety protocols.
​Assurance that I will not be harassed or pressured to swim in depths I find unsafe during future sessions.
​A refund or credit for the disrupted session.
​I look forward to your prompt response regarding how you intend to rectify this situation.
​Sincerely,
​Arindam Gupta

DO NOT EVEN BOTHER. THIS PLACE IS A WALKING PETRI DISH.

We visited on Mother’s Day to take our 18-month-old son swimming and I was honestly scared to even put my child down. The entire place felt like a walking petri dish.

The floors in the changing rooms were absolutely filthy. Outdoor shoes are allowed in there, yet no one appears to be cleaning them. With that amount of foot traffic you would expect constant cleaning, but instead the floors were grim and clearly neglected.

The nappy bins were overflowing, completely filled to the brim with actual baby poo smeared around the edges. The smell was rancid. This is completely unacceptable in a place designed for babies and young children.

There were bits floating in the pool water, crumbs sitting in the corners of the pool floor, and rust everywhere in and around the pool. Any metal surface you looked at was corroded. The tiles were grimy and clearly have not been properly maintained for a long time.

We used one of the small private showers and even the locks on the doors were filthy, and the whole cubicle stank of urine.

What made it worse was that there were staff everywhere, including people in suits with clipboards walking up the stairs to the flumes in outdoor shoes, yet no one seemed remotely concerned with actually cleaning anything. The stairs leading to the slides were mouldy and disgusting.

It is such a shame because pools with slides and fun features for children are becoming rare. Sadly, many of the features in the pool were broken anyway, which only highlights the lack of maintenance.

Honestly, charge more if you need to. Instead of £9 per person, make it £12 or £13 and actually invest that money into proper cleaning and maintenance. At the moment the place feels neglected, unhygienic, and frankly unsafe for children.

Staff at reception were also not particularly friendly. The place is cash free, yet you still need £1 for a locker. They will sell you a trolley token for £1.50 but will not change money for you. It just adds to the overall frustration of the experience.

This place needs serious attention. It is filthy, poorly maintained, and completely unacceptable for families with young children. I genuinely do not understand how this is receiving anything above two stars.

We would happily travel for a pool like this if it was actually clean and well run. Instead we would rather drive further somewhere like Coral Reef where at least the facilities are properly maintained.

Until major improvements are made, do not take your children here.

Seeing more swimming lessons cancelled and a trend with only being made aware once we have got there (today was 20 min before lesson started). Also seen a change since their more experience teachers retired/left.

I am a member of the Brentwood centre. For two years we were paying for the mid range gym membership but only using the basic. So downgraded the membership in December in time for January. But was charged the full amount. Following alot of complaining my husband is given his refund and I am still chasing. If you use this gym be careful there is little help on your membership and getting refunds. Staff won’t even know the head office number to put in a complaint, when all I would like is a rightful refund.

My child has been enrolled in Stage 1 swimming lessons for nearly 11 months and is still nowhere near passing. Despite repeated feedback that she was “close to passing,” her progress has effectively stalled for months.

The lessons follow a rigid 10-week structure, but there has been no meaningful intervention or targeted support to address persistent barriers, such as reluctance to submerge her face or maintain proper body position. Communication has been inconsistent, and advice for home practice has been vague and insufficient.

Even additional sessions, such as summer crash courses, have not resulted in measurable improvement. Overall, the programme has not provided the structured, effective teaching or value we expected, and we are extremely disappointed with the lack of progress after almost a year.