Everyone Active Reviews 5.260

The swimming pool and shower water are always cold. This has been for case for weeks. Nothing gets done to resolve the issue, even after customers are reporting to the receptionists. This is not fair for paying customers, children and pensioners.

helpful staff, impressive array of cardio and weight machines for a 'rural' gym. Steam room seems to be working all the time now, and is hot! years ago it seemed to be oiut of service for half the time. Everything pretty clean and in good order..can heartily recommend

I have been coming here for the last few years and when I tried to book this time the prices have gone sky high and for an hour and a half swim it's total robbery greed has taken over. for that price I won't be going again.

Shocking customer service at the Hoe Valley School Everyone Active.

Girls behind the desk actively ignored and seemed to find it funny to ignore me when there earlier. Extremely disappointing and we will definitely look to block book our sessions at a different venue moving forward.

This company does not answer complaint emails. I was charged a monthly direct debit ifee ncorrectly and I cannnot get a response from them to put this matter right. I would advise anyone to be very, very careful before having anything to do with them. They are completely unhelpful when trying to get any matter resolved through their useless website.

This company needs to have transparent contact details. All those currently available are designed to fit its purpose. There is no undirected search opportunity, response emails from the company are pre-set, and I have not been able to find any direct contact with a human.

The gym caters for all age groups from school kids to pensioners and everyone in between. The staff are always on hand for support and advice. It’s always clean and tidy. Lots of equipment for all abilities and it’s great value too. Highly recommend

Rubbish. On phone 27 minutes, nobody there that had any interest in helping my enquiry that the app could not help me with.

I was looking for a clean well maintained facility for Gym and Swim to train for an event I'm hoping to complete, I didn't really want to go premium so decided to try out my local leisure centre first.

On checking out the website a free day pass was available so I clicked and requested one and within minutes I got an email through with a code. Great!

Despite instructions telling you to use the app to book this - You can't actually use the app to book this.

So, wanting to swim that day I decided to book a paid swim session and went ahead anyway, scanned the barcode app to get access and had a really nice swim!

It was definitely a consideration to join on a full membership, a few hours later I got a call from a membership advisor and we discussed actually booking in for a full trial for Gym and swim using the pass, agreed that Monday was good for me and then she told me she would call in the morning to arrange, I didn't know why that couldn't be arranged on the first call but she was clear she'd call on Monday to arrange?

Over the weekend I got a "No show" email for my paid session demanding 4 pounds so I emailed the membership advisor to query? I attached screenshots of my GPS Garmin recorded swim and confirmed that I'd scanned my QR code to gain entry.

In reply she told me to speak to the enquiries team using the app?? Would it have been too much to ask for her to escalate this for me to her manager so I wasn't inconvenienced further??

I immediately did so and this morning I've essentially had an email ignoring the fact that this was clearly an IT error with no apology and a threat that if I do "no show" again I will be charged?!? Did a human even read the enquiry??

And of course the advisor didn't bother to call on Monday to book that pass day...

Genuine shame because how can you encourage "everyone active" when you place such barriers for local people to be able to use the facilities.

I've spent about an hour with this organisation trying to navigate the app, speaking to them on the phone and emailing... I could have been using that time in the gym!

In conclusion, this place isn't for anyone serious about fitness, from what I saw of the swimming pool it's really nice but it's run by a team who aren't user friendly, don't seem to care and an IT system thats half baked.

My advice - Don't deal with this organisation, they'll frustrate your fitness journey not support it.

Staff are very polite and helpful .always spotlessly clean .my grandson loves to visit

After the climbing facility closes down, the center might as well shut down (or at least change the name, as they no longer deserve it).

The center is dirty and smelly, cafe is full to brims with ultra processed foods (makes you gag as soon as you enter), parking is always an issue.

Everyone Active is only interested in making money.

Stairwell to the slides had a very strong smell of urine

I have been attending Horfield Leisure Centre for over a year and am absolutely thrilled that I joined. The centre had recently had its refurbishment when I signed up and it has a very impressive range of facilities in the gym.
Joining a gym can often feel quite intimidating, but Horfield is very inclusive and there is a hugely diverse clientele, with a mixture of abilities and the staff are friendly, very knowledgeable and happy to gently push you out of your comfort zone if you sign up for the classes.
There is a very good range of classes across the day, with some so popular that it can be tricky to get a place on (you do need to be quite organised). But if you are short of time, the “EA30” classes will get your heart-rate up and give you a work out in just 30 minutes and is great for all abilities as you can work at your own pace/ability.
And for recovery, the new Rejuvenation and Breathwork classes are a lovely wind-down.
I would like to give a shout out to the trainers who have supported me and taken me out of my comfort zone and helped me to feel fitter and stronger: Sally, Jess, Ollie & Geo!

Love doing Zumba Aqua on a Friday morning 8:30 class Jo Gillet is such a happy outgoing person she always has a smile on her and makes everyone happy and energetic. Thank you Jo.
All the best Zoe.

The way this organisation has treated clubs and sports players in Daventry to sneak through a soft play to replace half of the sports hall is disgusting. No consultatation. Clubs that have been operating for 30 years and bringing people together canceled with no notice and nowhere else to go.

This soft play is not needed in Daventry and they cannot even keep the floor clean so the softplay will be a disgusting in weeks.

As soon as I entered Houghton Regis community centre, Everyone Active. I was greeted with a smile at reception. The building is so modern and the atmosphere there I feel great.
I would recommend this centre to everyone. And my friends and family. It's different to any place I have experienced. The brand new building, brand new Technogym equipment in the gym and a great pool inside.
I have settled in and straight away I know I want to continue my training here.
Thank you so much to all the staff that made me feel welcome.
Everyone should join, Everyone Active.

I like the sauna and classes but the gym and especially the changing rooms are extremely dirty. Hairs everywhere, sinks blocked toilets blocked shower rooms with dirty floors, hair and smudges and a growing fly problem. Really puts me off. Management does not care.

I would avoid a Saturday morning if wanting a swim, the lanes are overcrowded even though it’s a booking system, which you think would eliminate that problem. You should only have a maximum of four people lane.
The water is filthy, cloudy, bits on the bottom, slightly salty? That people sweat.
Some person thought it was a great idea to put the shoe rack right in front of the hairdryers so you can’t get to the counter, you have to lean over the shoe racks, trying to dry your hair as people are trying to get their shoes from underneath you…
I used to be a member of the gym, and left because that was crap a few years ago… Unfortunately things haven’t changed /improved

I traveled over 2 hours and stayed in a hotel specifically to use the hydrotherapy pool here to manage a chronic health condition (fibromyalgia). I was incredibly disappointed by the lack of transparency and the poor management.
The Highlights of a Failed Day:
• No Hot Water: Upon arrival, a notice stated that there was no hot water due to "planned maintenance." This meant the hydro pool—the main reason for my visit—was freezing and unusable.
• Lack of Disclosure: I received a call from the spa only yesterday to pay a £30 "peak day" supplement. Not once during that call was I informed that the facilities would be compromised today, despite the maintenance being "planned."
• Overcrowded & Unprofessional: The spa was over-capacity with more people than beds. There was zero enforcement of the "no mobile phone" policy, with guests using phones in the spa area, making the environment uncomfortable and far from "relaxing."
• Service Issues: We were told to give 30 minutes' notice for food, yet when we tried to order before our 25-minute treatment, staff refused to take the order, leading to a confusing and frustrating experience.
Taking a "peak day" surcharge while knowing the primary facility is out of service is unacceptable. This was not a luxury experience; it was a stressful waste of time and money. I have raised a formal complaint and expect a full refund.

Good gym, lots of equipment. Clean. Pleasant and helpful staff