Everyone Active Reviews 5.260

Water has been cold 3 times in march not acceptable Also 1 member of the swimming staff upset my granddaughter so badly she doesn’t want to go back

I’ve had a stroke and was referred by my doctor. I don’t walk well and coming to the pool is difficult.

I have diabetes and woke one Friday to find I was suffering a very upset tummy. I immediately cancelled my aqua fit session.

I could no longer book, it just said error. I rang and was told nothing they could do I had to come in and pay a fine,,,no other option.

I finally found a session that had space on the day, paid my fine and asked to have an email to head office, I was eventually told Luke was the manager, no I couldn’t have his email address as it was personal, I asked if he had a work email and was told that I wasn’t allowed to have it…. I wanted to make a few suggestions that would make life easier for we disabled folk

Worst customer service ever!
Charge 2 months of membership upfront when you sighing up they say 14 day money back guarantee but when you cancel the membership before the 14 day's there will not be any refund
Absolute scam 👎👎

Fantastic gym in Market Rasen Leisure Centre all the staff are amazing and the gym has definitely transformed my life both physically and mentally.
Thanks
Shane R

Recently joined and have been impressed by the staff and the whole environment of the Leisure Centre.
The gym area is well maintained and equipment was available when I wanted it.
The pools are lovely. I was initially bothered by the suggestion that I would need to book swimming, but this is not always necessary. The pools and surrounding area are also clean and tidy. Plenty of changing rooms available in the pool area (and lockers in the dry changing area).
I’m glad I switched from my previous gym.

It’s near impossible to book a Pilates class and aqua exercise classes

I recently joined and wanted to share an honest review of my experience so far.
On Sunday, I had a great experience—Kieran was amazing. He was welcoming, supportive, and made everything feel easy and positive.
Unfortunately, things went downhill after that. My functional session was moved, and when I came in, there was no one available to show me how to use the machines. As a new member, that’s really not acceptable.
The most disappointing part was the reception experience. The staff member was unhelpful, distracted (more interested in commenting on my bracelets), and made me feel very uncomfortable. I left feeling upset and, honestly, it came across as discriminatory. What made it worse was that instead of trying to resolve things, she was quick to tell me how to cancel my membership.
At this point, I am genuinely considering cancelling, which is such a shame given how positive the start was.
Consistency, professionalism, and basic respect for members really matter—I hope this is taken seriously.

Enjoy swimming at lings people ar friendly and helpful

Great environment, great people and great gym area. I thoroughly enjoy EA.
You can't go wrong there.

The Flitwick Centre is brilliant - great facilities and fitness classes, with awesome instructors.

lately there are ongoing and consistent issues with how the centre is managed, which significantly impact the overall member experience.

In particular:
• Cancelled classes frequently have no cover arranged
• Classes remain listed on the app, only for members to arrive and find they are not running
• Sessions are advertised as one thing but delivered as something entirely different

This lack of organisation is frustrating and shows little respect for members’ time, particularly for regular attendees.

At the same time, membership fees have recently increased, despite some regular classes being removed from the timetable. It creates a clear sense of paying more while receiving less. Although feedback is regularly requested via email, there appears to be little response or accountability when concerns are raised.

Cleanliness is another concern. The centre is consistently below an acceptable standard, which undermines what is otherwise a well-located facility with good potential. More effective day-to-day management and oversight are clearly needed.

Parking also remains an issue. The rear car park frequently floods during wet weather, and at peak times it can be extremely difficult to find a space. Some members have had to park in Solihull and walk to the centre.

Previously, there were some standout staff who made a real difference. Connor was an excellent HYROX coach, and Emma’s evening and weekend combat and balance classes were a strong part of the offering. Annette on reception continues to be helpful and professional. However, with both Connor and Emma now having left, the overall quality of the experience has declined further.

This centre is in a great location and has the potential to be excellent given its facilities. However, the cleanliness and overall management are a real let-down—it is consistently very dirty.
I have continued my membership largely because of a few standout instructors, particularly Bel (an excellent tennis coach), as well as Emma, who previously ran evening and weekend combat and balance classes. I would also single out Annette on reception who is helpful.
Unfortunately, since Emma left, standards have noticeably declined.
There have been several ongoing issues:
* No cover teachers arranged for cancelled classes
* Classes still appearing on the app, only for members to arrive and find they are not running
* Bookings being taken for specific classes, but different sessions delivered instead
This is frustrating and feels disrespectful, especially to long-standing members.
To add to this, membership prices have recently increased, despite some of the regular classes I attend no longer running. It feels like I am paying more while receiving less. When raising concerns, there appears to be little accountability or response, which is disappointing. They regular send emails asking members for feedback and this seems to be ignored. The centre would benefit from stronger oversight and management.
The parking situation is also very poor. The rear car park frequently floods when it rains, and at peak times it can be extremely difficult to find a space. I know of people who have had to park in Solihull and walk to the gym.
Overall, I would strongly recommend doing a trial before committing to a long-term membership.

Looks like trying to scam me
Send email with offer and price
But when i follow up all steps, price don't change at all.
Send 3 emails in 3 weeks time, no reply.

The leisure centre is beautiful. So light and new and clean ! It’s like a posh gym without the fees. Staff are fabulous too. I had the best swim.

New to centre. Friendly and helpful staff. Nice clean environment.

"Clean, nice atmosphere, good music, enough space to do your exercises whit out to bother anybody else. The only thing is that on the fitness area, above the running machines is liking and possibly one today the fake roof to fall. But I'm sure soon will be fixed."☺️This is one month ago. still not fixed.

The receptionists were very welcoming upon arrival.
Told them what my query was. They advised the lady who was dealing with this type of query was tied up with a potential new customer and could they take my details and get back to me.
They took the details and within 30 minutes they called back to say the query had been sorted.

These people have no Email address.
Their web site has no ability to send an enquiry.
99% of the decisions made by this corporate are absurd in every detail.
If you manage to get logged onto their web site, which is extremely dysfunctional in every detail, all that comes back is a cut and pasted link to their own web site. Absolutely zero attempt is made to answer a simple enquiry.
I received yet another automated corporate response to an enquiry asking me if they had answered my question. I replied that they had not by ticking a corporate box. The algorithm them informed me that someone would contact me. Of course this will never actually happen.

A good place for regular exercise

March 2026, the premises is looking so clean now and the vibe and energy has become more positive. The team here are very caring and accommodating, in particular the new Indian team member, speaks so highly of everyone active and her colleagues. Its very refreshing her actions speak louder than her words and you can see previous assistants have not been as passionate! as it shows through their work and their attitude. The property was heavily worn and layers of stains throughout is being sorted. Location is great, good parking, nice swimming pool. The gym is adequate. There is no spa.