EVision Electric Vehicles Reviews 

287
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

I hired a Porsche for a week as I wanted to test this model prior to a possible purchase, and found their service to be excellent. The collection and return of the car was very easy. I always felt tha... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

EVision have been great to deal with: responsive and flexible and providing a personal touch that isn't there with bigger rental outfits. They also have a huge range of EVs that just aren't available... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Rented a Tesla X for two days for a bit of family fun. Rental admin all done (and there was lots) online prior to the booking so nothing to do on pick up which was good. Had to deposit £500 into thei... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Hired a Porsche for my daughters prom, the whole experience was really easy and the car was excellent, well presented, everything was easy, all the staff were very friendly. Very pleased and would de... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autoverhuur

Geschreven door het bedrijf

EVision is an award-winning EV hire company with our Head Office in Kent and with regional offices in Devon, Durham and Yorkshire. An ever-growing fleet of over 2,000 vehicles means more choice for you, better vehicle specifications, plus of course, superb value and customer service. We have the latest range of electric cars and vans from manufacturers such as Kia, BMW, Mercedes, Tesla and many more. All of our hire vehicles come with free EV care including maintenance and servicing costs covered.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

287 reviews

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4,8

Alle reviews

(287)

9 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Absolutely fantastic service from the…

Absolutely fantastic service from the whole team at evision! Della was quick to respond, and provided me with a quote for a Kia Niro. I came down to collect the vehicle and the hand over was very in depth and the team were knowledgable!
I would highly recommend this company to anyone looking to hire an electric vehicle!

14 juli 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Hi Tony,

Thank you so much for your wonderful review. It makes our day when we hear that our high standards of customer service have been reached.

We can't wait to welcome you back again very soon.

Best wishes,
The EVision Electric Vehicles team

Beoordeeld met 5 van de 5 sterren

The car was great

The car was great, clean and communication was very good. We had no problem finding superchargers and the return was easy. Only suggestion is to provide the telephone numbers for the individuals that are dropping off the vehicle so customers can communicate directly with them… it all worked out ok but this would have beeen easier since we came in on a weekend.

7 juli 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Dear Jim,

Many thanks for leaving such a great review. We are pleased that your hire went smoothly and that the car and service reached our high standards.

We have taken your suggestion on board and have passed this onto the hire team.

We hope we see you again soon.

The EVision Electric Vehicles Team.

Beoordeeld met 5 van de 5 sterren

Great experience renting an i3 for 2-days

Rented an i3 for 2-days and had a good rental experience.
The vehicle was great: clean(*), well maintained and good condition - it served me really well and the range was what I needed.
Some oddities compared to other car hires: the car does *not* come with a base insurance as you might get with Avis, Europcar, etc. - you either pay for eVision's insurance (£30/day!) or somehow you bring your own insurance (not just the "car hire excess" insurance - a fully comprehensive insurance) which given most domestic policies exclude hire cars, is very difficult to find. Hence, the total hire price is ~33% higher than the car hire amount. Their insurance also has a £2000 excess so you have to pay that up front as well and they refund it after.
Also to be added to the cost is the taxi to get you to and from Diggerland Durham as their location is a bit out of town.
The people I dealt with when booking were friendly, helpful and professional so would happily book with them again.
(*) The only thing that wasn't super clean was the inside of the windscreen - but in my experience this is a common issue when hiring a car.

10 juni 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Dear Stef,

Thank you for hiring a BMW i3 from EVision. We are really pleased that the car met your expectations.

We are sorry to hear that the inside of the windscreen was not super clean. This is something that we will be notifying our Durham team about as it falls below the high standards we set for ourselves.

We hope to see you again in the near future.

Best wishes,
the Evision Electric Vehicles team.

Beoordeeld met 5 van de 5 sterren

Porsche Taycan 4S

I went down to Kent to collect the car, and it was an amazing experience. The team was very thorough and went above and beyond their normal duties for me helping me understand all the features of the car. The car was in very good condition and drove very well. It was actually such a pleasure to get a product and service that were extraordinary to what you normally get when you rent a car. I would highly recommend them to anyone looking to rent electric cars in the UK 🇬🇧

9 juni 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Dear Ashish,

Thank you so much for such a wonderful review. Our team takes great pride in delivering a high standard of customer service. We are thrilled that we have met this high standard on your hire of the Porsche Taycan 4S

We look forward to welcoming you back again soon.

Best wishes,
the EVision Electric Vehicles team.

Beoordeeld met 5 van de 5 sterren

Brilliant - Customer Service as it sould be!

Brilliant! I wanted to hire a Tesla Model 3 LR as a surprise for my husband (he's hoping to buy one!) as we were going on a mini-break and a wedding and wanted to take advantage of the Tesla Supercharger network and have a good range
I couldn't have asked for more from EVision. Della was my contact and was great at responding to my questions almost immediately. Everything was clearly explained and arranged without any issues
The car was delivered as arranged - the guy who delivered was friendly, although admitted he hadn't driven a Tesla before!
We had a fabulous week - covered about 1000 trouble free miles, found superchargers all worked swimmingly
Would definitely recommend and will use EVision again if we haven't bought a Tesla before we go on our next journey (we have a Zoe but the range and charging means it would take longer to travel any significant distance even with a rapid charge!)
Thank you EVision your team have been fantastic!

31 mei 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Hi Caroline,

Thank you for such a fantastic 5* review. We're glad you and your husband enjoyed the Tesla Model 3 Long Range - a brilliant choice!

We hope to see you back at EVision again soon.

Best wishes,
The EVision Electric Vehicles Team

Beoordeeld met 5 van de 5 sterren

Great Experience with a Kia

Rented a Kia Soul, drove 1000 miles in 2 weeks never used a commercial charger only regular plug giving me about 100 mile charge overnight (10-12 hours).
Needed a rental while in the UK. Wanted to give my money to a company invested in E.V's.
The Kia EV6 had not come from Kia as scheduled so I had to choose something else, like a kid in a candy store I changed my mind twice. First the I Pace then the Soul.
Even after 2 walkthroughs and payment at 5pm on a Friday night the EVision staff were knowable, helpful and very patient.
A little goofy outside, the Soul was an excellent EV inside fast & comfortable and 1/2 the price of I Pace, EV6 or Tesla.
Deposit show up 2 week later as promised.
Note : rush hour traffic around Medway dept is very very slow, plan accordingly.

12 mei 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Hi Shawn,

Thank you for such a wonderful review. We can fully understand why it was so hard for you to choose which car to go with. They are all absolutely amazing!

We're glad you enjoyed the Kia Soul. It's definitely a funky shape on the outside, but we love that!

We hope to see you back at EVision again soon.

Best wishes,
The EVision Electric Vehicles Team

Beoordeeld met 5 van de 5 sterren

Great way to try out electric.

I needed to hire a car for a few longer journeys and wanted to try going electric for a change. Couldn’t have picked a better company to walk me through it. Firstly with great advice and deals to help pick the right vehicle for distance and budget, then with delivery, collection and great after-hire service. There’s a learning curve when it cones to charging but the EVision team helped me to get the right apps etc ahead of time and it made the whole experience really easy. Slightly cheaper than hiring a petrol car and much cheaper than fuelling one. I am a convert to electric and will definitely hire from EVision again if I need a car.

27 april 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Hi Matt,

Thank you so much for your wonderful review. Our team takes great pride in looking after our customers and making sure they are prepared for their journey.

We can't wait to welcome you back again soon. Until then, safe and happy driving.

The EVision Electric Vehicles team

Beoordeeld met 5 van de 5 sterren

Very good communication from Christian…

Very good communication from Christian in the run up to the booking. And great pick up service provided by Kate. A good experience overall. Great to see a good option for electric vehicle rentals.

19 april 2022
Review zonder uitnodiging
Logo EVision Electric Vehicles

Antwoord van EVision Electric Vehicles

Hi Nino,

Thank you for taking the time to provide us with a great 5*review. It's brilliant to hear that you found both Christian and Kate helpful!

We're really pleased you enjoyed the car and we hope to see you again in the near future.

Best wishes,
The EVision Electric Vehicles team

Beoordeeld met 5 van de 5 sterren

Top team all the way thru

Top team all the way thru . Christian handling our booking and questions as first time EV renters .. to the delivery guys meeting us for the pickup and drop off , and the quick follow up from Kate in accounts .
Definitely recommend .
We’re now converted to EV . need to plan the route/ stops for long distance but that’s easy .many tks to all we’re hiring again in May and July 👍

14 april 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Hi Henry,

Thank you so much for a wonderful review. We take great pride in providing a first class service and we are pleased that we've delivered.
EVs are wonderful cars and we're glad you've been bitten by the EV bug. We can't wait to welcome you back again.

Best wishes,
The EVision Electric Vehicles Team.

Beoordeeld met 5 van de 5 sterren

Rented a BMW I3 for the day as i…

Rented a BMW I3 for the day as i couldn't get any diesel and had the best service from the EVision guys. very friendly and helpful will be back :-)

6 april 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Hi Paul,

Thank you so much for your wonderful 5* review. We are pleased that you enjoyed excellent service from our team at EVision.

Don't hesitate to get in touch if you ever want to try anything else. We look forward to seeing you again.

Best wishes,
The EVision Electric Vehicles Team

Beoordeeld met 5 van de 5 sterren

Rented a Tesla Model X to try before buying

Rented a Tesla Model X for 4 days as I was considering buying a second hand example and wanted to experience living with one prior to committing to purchase (especially the doors). Thoroughly enjoyed the whole experience. Great customer service; very friendly and professional. Collection and, particularly, drop off was easy and fuss free. Would definitely rent from EVision again.

16 februari 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Dear Brian,

Thank you for such a wonderful review. We are pleased our high standards of customer service were met. The Tesla Model X is a wonderful car and we wish you a very happy electric driving future.

Don't hesitate to get in touch if you ever want to try anything else. We look forward to seeing you again.

Best wishes,
The EVision Electric Car team

Beoordeeld met 5 van de 5 sterren

Porsche Taycan 4S was amazing

Had an amazing experience with EVision. I rented the Porsche Taycan as it was my sons 10th birthday and that's his favourite car. The car was absolutely amazing but so was the customer service. The booking process was so straight forward. When I went to pick up the car, the customer service team were helpful, friendly and lovely. The whole experience was brilliant, thank you guys. Great car, great team.

10 februari 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Dear Miles,

Your son has excellent taste. The Porsche Taycan really is an exceptional car. We hope he had a fantastic 10th birthday!

Thank you so much for your very kind review. We are really please that our high standards were met on your hire. We can't wait to welcome you back again.

Best wishes,
The EVision Electric Vehicles team

Beoordeeld met 5 van de 5 sterren

Love the Model 3. Great car. Great company

Thoroughly enjoyed driving the Model 3 in Europe. Great car, and great customer service. Collection and drop off was smooth and fuss free. Will definitely rent from you again.

9 februari 2022
Review zonder uitnodiging
Logo EVision Electric Vehicles

Antwoord van EVision Electric Vehicles

Dear Emily,

Thank you for your wonderful review. We take great pride in providing excellent customer service and we are grateful this has been recognised.

The Tesla Model 3 is a fantastic car and we're glad you enjoyed it. We hope to welcome you back again soon.

Best wishes,
The EVision Electric Vehicles Team

Beoordeeld met 5 van de 5 sterren

Thank you team

Thank you team. Great service. Easy. And cost effective.

1 februari 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Dear Dan,

Thank you for taking the time to provide us with a great review. We're really pleased you enjoyed the car and we hope to see you again in the near future.

Best wishes,
The EVision Electric Vehicles team

Beoordeeld met 5 van de 5 sterren

Porsche Taycan Hire

Recently hired a Porsche Taycan for a business trip. Im really pleased my searching led me to Evision Electric Vehicle Hire because they have a great range of makes and vehicles to choose from.
The hire process was easy and when collecting the car the staff were very knowledgeable about the car.
If your looking for an EV to hire give them a call, I'm pretty sure you won't be disappointed.

29 januari 2022
Review zonder uitnodiging
Logo EVision Electric Vehicles

Antwoord van EVision Electric Vehicles

Dear Keith,

Thank you for your kind review. We are very happy to have reached our high standards of customer service for you.

The Porsche Taycan is indeed a very special car and one that we all love here.

We hope to see you again in the near future.

Best wishes,
The EVision Electric Vehicles team

Beoordeeld met 5 van de 5 sterren

Great hire of Tesla

Great hire of Tesla

I organised this weekend hire on behalf of my company for a competition winner. The process was very smooth and professional, thank you.

From the driver:

"There was a bit of confusion as there wasn’t a 3 pin plug connection so we were not going to be able to charge the car over night. But they managed to find one on another car and sort it that way!

And other than that everything was pretty much fine! Could have done with some instructions on how to actually charge the car as we went to the super chargers in Purdy Lodge (Northumberland) but we didn’t know how to charge it… so we just returned home and hoped for the best!

The children loved the whoopie cushion and the disco music mode… as well as the doors of course!"

28 januari 2022
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Thank you for your wonderful review. We are so pleased that we have been able to provide you with a quality service. We take great pride in taking care of all our customers.

Thank you also to the driver for the feedback. We listen to what you have to say and always look to improve on the high standards we provide.

We hope to see you again in the near future.

Best wishes,
The EVision Electric Vehicles team

Beoordeeld met 5 van de 5 sterren

Hire of a Renault Zoe for 2 days

We hired a Renault Zoe for 2 days to try out a Renault car before buying Renault electric car. The staff were very helpful and friendly. Despite being temporarily on his own, the person took infinate care in explaining how the car worked and giving us useful tips and explainations. It gave us great confidence in driving away the car. The car was well cared for.

19 januari 2022
Review zonder uitnodiging
Logo EVision Electric Vehicles

Antwoord van EVision Electric Vehicles

Dear Sarah,

Thank you so much for your wonderful review. We are pleased that you enjoyed excellent service from our team at EVision.

We take great pride in passing on our expert knowledge and assistance to our customers and we are extremely grateful that this has been recognised. We wish you the very best in electric car driving and we look forward to welcoming you back again if you wish to try any other electric vehicles in the future.

Best wishes,
The EVision Electric Vehicles Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. I ordered a Tesla Model 3 Long Range on a 2 day hire. Unfortunately the car I was supposed to have had a fault but they upgraded me to a Tesla Model 3 Performance at no extra cost.

Pickup was straight forward. I was handed the key card, signed to agree with existing damage (stone chips and some wheel scuffs, nothing major) and shown some pertinent points about the car.

Included mileage seemed quite low at 150 miles per day but given EVision are covering the cost of Supercharging, this seemed more than fair. I paid less in excess mileage charges than I would have paid in Supercharging costs.

Returning the vehicle was just as easy. A quick inspection that there was no additional damage and handing the key card back.

14 januari 2022
Review zonder uitnodiging
Logo EVision Electric Vehicles

Antwoord van EVision Electric Vehicles

Dear Matt,

Thank you for your glowing 5* review. We are very pleased to hear you were happy with the service provided by our EVision team, and delighted too that you enjoyed your upgrade.

We hope to see you again soon.
All the very best,
EVision.

Beoordeeld met 5 van de 5 sterren

Best Pickup Experience Ever

Ever single time I had ever rented any vehicle from anywhere else there has always been paperwork to complete at pickup that could and should have been done as part of the reservation process. Some firms are obvious worse than others in this regard, but EVision were a complete exception.

I did find the website slightly clunky and it appeared that it thought I wanted to vehicle delivered when I wanted to pick it up, so I ended up phoning them. Very helpful chap sorted everything out and sent me an email with documents required, I sent him back scanned copies of them. Having to send the money, including deposit by bank transfer did seem/feel a little weird, but it was absolutely fine and the deposit was returned well within the promised time frame, so really was not a problem.

On the day I turned up, my driving licence was checked to see I was actually the person who had rented the vehicle, we inspected the vehicle for any pre-existing damage (there was some slight wheel scuffs), I was given some brief instruction (it was a Tesla, so even opening the door is different to a normal car) and off I went. It was by far the best and simplest pick-up process I have ever experienced. Returning the vehicle was also very easy.

The vehicle itself was very clean inside, it was also a Tesla Model 3 so was a wee bit awesome.

11 januari 2022
Review zonder uitnodiging
Logo EVision Electric Vehicles

Antwoord van EVision Electric Vehicles

Dear Mr Reid,

Thank you so much for your 5* review. We are very pleased to hear you enjoyed your hire of a Tesla Model 3 with EVision Electric Vehicles, and we too are happy to hear you found the process all very simple and straight forward.

We are working on a solution regarding the online booking process to help simplify it, we can only apologise that you experienced issues in this regard, however we are pleased this was rectified fairly quickly for you.

We hope to welcome you back to EVision again in the hopefully not too distant future.

All the very best,
The EVision Team.

Beoordeeld met 1 van de 5 sterren

Avoid if possible!

I am renting an i3 from them for over a year and a half, and in October they gave me a newer car but this one has issues. They are claiming I broke it, took it to BMW as the battery wasn't charging at all over night and I was forced to pay for everything even though there was no fault apparently with the car. BMW just did the checks and company doesn't ever want to pay for anything. So be careful when you rent from them, don't expect them to pay for anything in case it breaks as they won't, even though contract says otherwise. Very disappointed that after being a client for so long and I still need to pay for any issues even though it wasn't my fault.

13 december 2021
Review zonder uitnodiging
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Antwoord van EVision Electric Vehicles

Hi there,
Thank you for your review in relation to your existing hire with EVision Electric Vehicles.
Firstly, we are very sorry to hear there has been an issue in relation to your rental of the BMW i3.
The process for EVision when dealing with a fault on a vehicle is for the customer to contact EVision directly, in order for EVision to ascertain the full extent of the problem and then take action where necessary, such as booking in diagnostics directly with the manufacturer, in this case BMW.
It seems you took the vehicle directly to BMW and authorised for work to be carried out on the vehicle without EVision's knowing or prior authorization and therefore EVision could not sign off the invoice for the work that had been carried out, as we had no knowledge of this.
EVision will carry out diagnostics and repairs where required, however only when informed of the full issue and it is then for us to arrange for various work to be carried out or perhaps provide the customer with a replacement vehicle.
We have requested for the General Manager to make contact with you directly to try and help rectify the situation.
All the very best,
EVision Guest Relations.

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