I hired a Porsche for a week as I wanted to test this model prior to a possible purchase, and found their service to be excellent. The collection and return of the car was very easy. I always felt tha... Toon meer
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EVision have been great to deal with: responsive and flexible and providing a personal touch that isn't there with bigger rental outfits. They also have a huge range of EVs that just aren't available... Toon meer
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Rented a Tesla X for two days for a bit of family fun. Rental admin all done (and there was lots) online prior to the booking so nothing to do on pick up which was good. Had to deposit £500 into thei... Toon meer
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Hired a Porsche for my daughters prom, the whole experience was really easy and the car was excellent, well presented, everything was easy, all the staff were very friendly. Very pleased and would de... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
EVision is an award-winning EV hire company with our Head Office in Kent and with regional offices in Devon, Durham and Yorkshire. An ever-growing fleet of over 2,000 vehicles means more choice for you, better vehicle specifications, plus of course, superb value and customer service. We have the latest range of electric cars and vans from manufacturers such as Kia, BMW, Mercedes, Tesla and many more. All of our hire vehicles come with free EV care including maintenance and servicing costs covered.
Contactgegevens
Whitewall Road, ME2 4DZ, Kent , Verenigd Koninkrijk
- 01634 914063
- marketing@evisionevs.co.uk
- www.evisionevs.co.uk
4,8
Uitstekend
287 reviews
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Management has changed...
With heavy heart I have to give only 1 star from my original 3 stars review. I would've given 0 stars if I could.
I have already hired Tesla S from evision and I was planning on hiring Tesla X and Audi E-tron because I did enjoy it, there was some issues, but I mainly enjoyed.
I was trying to book Tesla X in October for 1 day and noticed "new" rules and charges that weren't there just 1 year ago.
1. 150 miles limit per day... Most people book to hire car for day out and to enjoy it for full day not to pay for 24h and enjoy it for 3h.
I live 70 miles for office in Kent. That means 50% of my limit is gone and then I have to drive back which means 90% of limit is gone WITHOUT enjoying car.
And if I do go over 150 miles limit they will charge me
"15p/mile for any excess mileage" so 300 mile trip would cost me extra £45...Tesla P85D can do 250 miles on full charge, yet you only allowed to do 150 miles. This new limit wasn't there last year.
Because I am not sure how to actually enjoy car for more than 3h I won't be hiring car again.
2. £3 per day for tyres...What is this? How can tyres get damaged within £150 miles. This charge feels like scamming people. Anyways I did question it, because tyres last around 20k miles minimum and I was told that some people doing burnouts in Tesla...
It is IMPOSSIBLE to do burnout in electric car including Tesla, but keep lying to people to get extra £3 a day...
3. Another £3 a day charge for windscreen cover...
This was included in rental price last year, but just to milk even more money from people, yet another charge on top...
4. Pay extra to get reduce excess/deposit
Last year I paid £25 a day extra to reduce my excess from £4000 to £500. This year they charge you £25 to get £4000 and £40 a day to bring it down to £500...
Just massive change and charge isn't it...
To summarize this 150 miles is not enough to enjoy a car for 24h, charging customers extra £3 for tyres "because they might get damaged during 150 miles", lying that people do burnouts in electric cars...and charging £40 instead of £25 to bring excess down.
It is real shame that company can change so much in just 1 year and I was really looking forward to hire again and again, but after this, I won't be hiring anymore or referring friend. If this can change or at least limit can increase to 200 miles, I will be more than happy to hire again, because other than small issues in past everything was perfect and stuff were friendly.
And to my previous experience.
I won't be going into full details, just point out the good and the bad.
Website said that all Teslas come with autopilot, but one I hired didn't so this was shock and bit of disappointment, but I enjoyed car even without this.
Tyres weren't checked before I was given car and all tyres had low pressure and I was getting warning on dash until I had to fill them up.
All 4 wheels were really badly scratched and didn't look good at all.
I was told battery will be at 100% but when I arrived it was at 80%.
Getting to and from office in Kent, there are barriers which prevent lorries getting in and driving through these with Tesla is very very tight.
Other than that, I enjoyed car.
Acceleration is INSANE! Using Tesla superchargers was nice experience and was very very fast.
Infotainment system is very easy to use.
ETA.
You completely disregarded all major points!
9 november 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Dear Marko,
Thank you for your very fair review. Please be assured we welcome all feedback at EVision Electric Car Hire in order to improve our overall service to our customers.
We will address your feedback point by point:
Firstly, regarding the Tesla Model S P85D you hired previously, we fully take on board your comments. Our website following your feedback previously was updated so that it states 'Autopilot - No' for models that do not have this functionality.
Regarding the charging of the vehicle, it is standard procedure for EV owners to only charge the vehicle to around the 80% mark, so as to preserve the longevity of the battery. Electric cars already have BMS (Battery Management Systems) that prevent batteries from being fully charged or discharged, so you would never normally get a full 100% charge in a vehicle.
The width restriction barrier was put in place by Medway Council to ensure large heavy goods vehicles do not access the Medway City Estate from the residential end. There is another way to access/leave the estate which for future reference you would need to turn left (instead of right), out of EVision and follow the estate back around to Rochester/Strood. Following your previous feedback, we ensure the operations team explain this to our EVision clients and we also got the marketing team to sort a map that can be handed to customers at the hand-over point.
On to your most recent feedback, we are sorry to hear that you are disappointed with regards to the daily range. This has been fully taken on board and passed over to our operations team for their attention and consideration.
The £3 daily charge for tyre damage is an optional extra. With clients damaging tyres on kerbs and the like, it is something we have had to implement and the cost of new tyres far out ways the £3 optional extra.
With regards to windscreen damage, this £5 charge is again optional. Should something happen to the windscreen the excess paid will cover this on most vehicles within our fleet, however with regards to Teslas, this is an extra cost on top for us should there be any damage.
On to the positives, we are delighted that you enjoyed your previous experience with reference to the acceleration, premium audio, dash, big screen, voice input, free supercharging, ample space etc.
We are still a relatively new company and are still learning. We aim to ensure our customer satisfaction is of the highest importance and priority.
Thank you once again for leaving this review and for fully explaining where we can improve our service.
With very warm regards,
EVision Electric Car Hire.
Kia E-Niro
Rented a Kia E-Niro in August. Della and Jessikah were very prompt and professional in arranging the rental last minute. Chris delivered the car; he was very knowledgeable, explaining the vehicle to us thoroughly (E-Vehicle newbs). He was an absolute pleasure to deal with. Would hire through EV again. :)
28 oktober 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi Victoria,
Thank you for your wonderful 5* review.
We're so pleased to hear that you enjoyed the Kia e-Niro!
Your review will of course be forwarded onto Management, and your kind words are very much appreciated.
We hope to speak to you again soon!
Kind regards,
EVision
BMW i3 Long Term Hire
Recently returned a BMW i3 i've had on hire from Evision for almost 2 years. The experience has been excellent from start to finish, with delivery from the depot in the north of england to the north of scotland no hassle what so ever.
The car itself has given me 30,000 trouble free and inexpensive miles over the last 2 years, and had only needed some fresh tyres in that time which was included in the hire and changed at a local garage with no fuss.
The experience itself from the team at Evision has been 1st class, with all the people ive dealt with from initial inquiry through to collection being extremely helpful.
Only returning the vehicle as my circumstances and mileage have changed and no longer require it, other wise i would not have hesitated to keep it longer.
Hope to deal with the Evision team again some time in the future!
21 oktober 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hello Mark,
Thank you so much for your 5* review and for your custom over the last 2 years. It has been a true pleasure having you as a client.
We hope very much to see you again soon for what will be another 1st class rental.
Take care of yourself Mark and please stay safe.
Very best wishes,
EVision
Tesla Model 3 Hire
Top end vehicles for hire…….friendly professional staff (thanks again Craig)…….why go anywhere else!
15 oktober 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi Darren,
Many thanks for your 5* Trustpilot review. We value any feedback we receive, and would be happy to pass on your comments to the team, especially Craig!
We are happy to hear you enjoyed your Tesla Model 3 hire. If you would like to make a future booking for any of our vehicles please do not hesitate to contact us or use our online booking system.
Best wishes,
EVision
I hired a Tesla model X for last…
I hired a Tesla model X for last weekend. I must say the car was awesome but more importantly the people at Evision was so great I’m customer service that it really surprised me. Especially mr Craig who handed over the Tesla l, he was very thorough with explaining Tesla functions and gave really helpful tips which helped me enjoy the Tesla. Also the booking agent Jessikah was amazing, she answered all my questions and made my booking experience unforgettable. Definitely going back again and again. Highly recommended.
12 oktober 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Dear Raja Qasim,
Firstly thank you so much for your wonderful 5* review. Your kind feedback is truly valued. Our staff do their very best to live up to customer expectations, so we are delighted you found this to be the case regarding your rental with us. We will be sure to pass on your lovely feedback regarding Jessikah and Craig on to their Line Manager. We're delighted you had an unforgettable experience and we really hope to see you again soon.
Kindest regards,
EVision.
Everything went smoothly and exceeded expectations
We hired a Tesla as a surprise for our daughter's 18th birthday (she wasn't driving but is super keen on Teslas). From easy booking to return of the Tesla Model S P85D on a Sunday afternoon, everything went smoothly and exceeded expectations. Craig the fleet manager was very helpful and knowledgable. The vehicle was perhaps a tad old for hire car (a 2014 reg, 90,000+ miles) but awesome nonetheless. Overall, a great experience and I would happily hire an EV through EVision again. Highly recommended.
9 oktober 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi Christian,
We would like to thank you very much for your amazing 5* review. It's great to hear that your daughter enjoyed her 18th birthday present, we hope it made her day!
We will be sure to pass on your comments to Craig, he will be happy to hear that you enjoyed the service you received from EVision.
Please do not hesitate to contact us in the future if you would like to hire another car from us.
Best wishes,
EVision
Pleasent experience
Hired a Tesla for a business trip. Great car, would definitely consider going electric. Della and Craig who took my booking were very helpful, informative and courteous. Good customer service and a smooth and pleasant experience.
2 oktober 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi Adrian,
Many thanks for your 5* Trustpilot review. We are pleased you took the time to review us after your car hire. We hope you had a great business trip, and enjoyed turning up in style. We will be sure to pass on your feedback to our staff that dealt with your hire.
Should you require any assistance with future business trips, please do not hesitate to contact us!
Best wishes,
EVision
Great service and friendly staff
Great service and friendly staff - absolutely loved the experience! Jessica, Della and Craig have been all so welcoming and helpful!
2 oktober 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi there,
Many thanks for your 5* review. We are happy to hear that you had a fantastic experience when you hired from EVision. We will be sure to pass on your positive comments to Jessikah, Della and Craig.
Please do contact us in the future if you would like to hire another EV from us. Alternatively, we do have an online booking system that will allow you to pay for your hire easily.
Kind regards,
EVision
AWFUL AWFUL AWFUL customer experience and service
EVision has treated me like a third-class citizen from the very beginning and for that, I can only rate it as low as possible and I can name it the company that has given me the worst treatment as a customer ever.
I booked the 24-hour Tesla experience from Virgin experience twice. The first time had to cancel due to last-minute (literally) personal issues. They showed no sympathy, no options were presented to me as a discount for the next booking, etc. Instead, their sales manager decided to have a go at me in a rude and arrogant way implying how I have been wasting their time 'since they had to clean and prepare the car for me and a member of staff had been there for the induction' like they were doing me a free favor obviously forgetting actually I had paid for the experience. As I said rude and unacceptable attitude and accusations!
My girlfriend bought me a voucher again after we couldn't make it the first time since she knew how much I love everything about Tesla cars. This time was even worst than the first when their secretary decided to show an unimaginable level of incompetence. She tried to scam me by saying there was a 150-mile limit when actually this was an 'unlimited mileage' experience. She implied I haven't understood the advertisement although I presented the screenshot with the offer. Instead of being embarrassed, she proceeded further by threatening me that 'only this time they will make an exception for me but future bookings will be subject to 150 miles limit'. Really, would you like to tell this to Trading Standards?! Then I was denied booking confirmation until a £500 deposit was paid. Again I had to refer to the screenshot of Virgin experience website and that they are advertising this in a completely different way, so basically they are misleading their customers. They even wanted this money in cash which I have never heard of such practice and I have been hiring a lot with Europcar (the deposit is always paid via bank transfer). Not even sure whether this is a legal practice even more so in Covid times when the government is strongly encouraging cashless payments in a way to stop spreading the virus. Cutting the long story short because of the heavy rain on the day of the experience I was running an hour late for the collection of the car. I notified the secretary I'm on my way but instead of reassuring me, empathize, etc she decided the best thing to do is to explain how this time will be taken of the 24 hours rental. Upon arriving I saw around 20 parked Tesla's so actually was it really necessary for her to cause further stress and worries whilst I was still struggling in the heavy rain by sending me this email instead of saying 'don't worry, we have plenty of cars, just arrive safe and you will have your full experience' or something along those lines?
Absolute appalling customer service, disgusting and unacceptable attitude, lack of sympathy and understanding the customers' needs, misleading promises, attempts to be charged more, shocking incompetence - this is how I will remember my 24 hour Tesla experience with this company.
Btw, the worst part was when I was told they own Diggerland, too. Last year I did the Monster digger experience, a quite expensive one by the way and I felt awful when I thought about the amount of money I have given this company and the way they have treated me.
I wanted to share a few more things these people put me through because these were not all problems I had to face but the number of words here is limited so I had to prioritize what to write. Definitely, I can say this was supposed to be a very pleasant experience and I was excited and looking forward to it, instead, these people went the extra mile to make it the worst one I have ever had.
P.S. Evision, just to remind you you are still holding my £500 deposit and it's been almost 6 days since I returned the car in pristine order! Have you got any intention of transferring my money back or this further inconvenience you have created for me is part of my 'unforgettable' 24 hour Tesla experience? I hope we will not reach the point when this will be reported to the police.
1 oktober 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi Lachezar,
Thank you for your feedback. Please be assured that this is of great importance to us, as it helps us to improve on our overall service to customers.
Firstly, we are very sorry to hear that you were disappointed with our service. We aim to provide excellent customer satisfaction at all times, and other customers are usually so happy with our service, so we are sorry to hear this was not the case on this occasion.
With regards to your first experience that was booked in, we have spoken to our colleague that had to ring you to ask if you were on your way, as they had been waiting for your arrival, to which you unfortunately cancelled last minute over the phone. Unfortunately as per our terms and conditions, without being provided with a valid reason we would count this as a cancellation, so we are unfortunately limited as to what we can offer. We spend a lot of our time prepping cars to high standards for our customers, and ensuring a staff member is on hand to do an in depth handover. Therefore we can't offer any options if the customer cancels and doesn't show up for the hire.
We are currently in the process of removing our vouchers from any external websites, as our mileage policy has changed. When you spoke to our colleague, our standard response is to run through the terms and conditions and the 150 mileage limit will have been mentioned. If it is not stated that it is a virgin experience voucher before this we wouldn't have known to mention the mileage policy. We will however happily honour the unlimited mileage policy for any customers that purchased a voucher before our policy changed. Our staff would not have in any way threatened you, we merely tried to explain the situation and resolve the issue for you. We apologise if you felt this way.
In relation to your £500 deposit, please kindly note that this has always been a standard procedure for any hires and gift vouchers. On the Virgin Experience Days website, it clearly states under the 'additional details' tab that a £500 deposit will need to be taken prior to the hire. In terms of the payment method, it is up to the customer and their preferred payment method. We do not demand a £500 deposit in cash, but it is simply easier and quicker to refund at the end of the hire. Due to the current COVID-19 situation, we unfortunately have less staff in the office, meaning that return payments can take slightly longer to process. We do state that it takes at least 5 working days, and it can depend on your bank if it takes longer. You are more than welcome to ring the office to chase up your payment, but rest assured we are dealing with it as quickly as possible.
With regards to your recent experience booked in on Friday, it was clearly stated to you on your contract that your handover began at 8, as you requested to have an hour handover time so it wouldn't cut into your experience. This was perfectly fine and we made sure someone would be ready for 8am to provide a thorough handover. We set the insurance for an hour later as instructed, to start at 9 but once the time for insurance has been confirmed it cannot be changed, especially on the day as your hire.
We are very sorry that you feel that our policy was unsympathetic and unacceptable but this is our policy and it is made clear to any customer that makes a booking. Also the Teslas parked up on our site were being prepped, ready to go for other customers that day, so this would be irrelevant to your hire.
Again, please accept our sincere apologies for any inconvenience, and we hope this doesn't deter you from hiring from EVision in the future.
Kindest regards,
EVision Electric Vehicle Hire
Very good customer experience
I really enjoyed hiring an electric vehicle from EVision. The staff - Della and Leo in my case - were very friendly and helpful, making the process simple and straightforward. It's great to see an exclusively electric vehicle hire company in the UK, committed to greener and cleaner travel. May EVision grow and prosper!
28 september 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi Roger,
Thank you very much for leaving a great 5* review.
We will be sure to pass on your fantastic comments to the EVision team. It's great to hear that you had an excellent experience when you hired from us.
We aim to get the word out about green, clean travel, so any recommendations would be appreciated.
If you have a need to hire an EV in the future, please do not hesitate to contact us.
Many thanks,
EVision
Just perfect!
I hire a Tesla for a couple of days as a birthday surprise for my partner. Chris and the team were just amazing, answering all my questions, the costumers service was without a fault. The car was in perfect condition, the only disappointment was that we needed to return it! We will definitely use your services again.
26 september 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hello Patricia,
We're delighted to have received your excellent 5* review. A Tesla driving experience is most definitely an awesome birthday surprise. We hope your partner loved every bit of it & we can only apologise that you had to return the car!
Please do recommend us to your friends & family. Hope to see you again soon.
Kindest regards,
EVision.
Fantastic customer service
Fantastic customer service! Cars are brilliant and lots to choose from would highly recommend!
23 september 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi Peter,
It's great to have received your 5* review, thank you for this. We're really happy to read that you found our customer service to be fantastic and our fleet brilliant with a wide range from which to choose. Thank you also for recommending us. We cannot wait to see you back again soon, hopefully we can get you in the Porche Taycan that you're so longing to experience! :)
Very best wishes,
EVision.
My Tesla X experience was excellent
I hired a Tesla X in mid August for A week. The customer service was second to none and the car was immaculate. I thoroughly recommend the company as being genuinely supportive of helping and encouraging us all to try then go electric.
20 september 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hello Ian,
Thank you so much for your 5* Trustpilot review. It's great to hear you enjoyed your Tesla Model X rental from EVision. Thank you for your lovely comments regarding our customer service, we're really happy to have received such positive feedback from you.
Hope to see you again soon. Please do kindly recommend us to your friends & family.
Very best wishes,
EVision.
Great customer service and ongoing comms
I hired a Tesla Model 3 for 3 days on a business lease. It was easy to set up, and while I had one or two minor issues with the car (a charging bug and nail in the tyre), the team at Evision were quick to respond and help me out. Will be using them again.
17 september 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hello Alex,
Thank you for your review. We are very sorry to hear you experienced minor issues with the car. Please be assured we check all of our electric vehicles prior to them going out, so we are sorry to hear that you still experienced issues with your rental despite this. We sincerely apologise for the inconvenience this would have caused you. It's good to hear this was all dealt with quickly and we thank you for your very kind 5* review. We genuinely hope this does not deter you from hiring with us again. Please be assured your feedback has been fully taken on board to ensure nothing of this nature happens again.
Best wishes,
EVision.
From the start all staff have been very…
From the start all staff have been very helpful and great communication.
The driver how delivered the car was great and very professional.
Amazing car too.
11 september 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hello Simon,
Thank you for your 5* review. It's wonderful for us to receive such positive feedback. Our team works really hard to ensure all clients are provided with the very best customer care. It is therefore fantastic to read that you found our staff to be helpful and that you were provided with great communication, as well as our driver being very professional.
We hope to see you in one of our other amazing electric cars in the not too distant future.
Best wishes,
EVision.
I recently rented a Tesla Model S for a…
I recently rented a Tesla Model S for a weekend holiday from evision. I had a good pre-delivery experience with the office staff getting the car booked and the details ironed out. The car was delivered on time, and I was shown all the features of the car and had all of my questions answered. Evision delivered the car to my house and picked it up as well. I enjoyed my experience renting from them and would do so again.
11 september 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Dear George,
We are delighted to have received your glowing feedback. Thank you so much for your 5* review.
It's great to hear that you enjoyed travelling to your weekend holiday in our Tesla Model S. Thank you for your feedback also regarding the pre-delivery experience and service throughout including delivery and collection. Our staff have commented on what a lovely client you are. Thank you for your custom, we hope to see you again in one of our EVs soon.
All the very best,
EVision.
Amazing people, brilliant service, awesome car
This was a great experience from start to finish. Jessikah was exceptionally helpful with the booking process, answering initial questions etc. The car Tesla M3LR was immaculate, and Aaron couldn't have been more helpful handing over and answering any questions I had. The car itself was superb. Return was also simple.
I'd highly recommend EVision, I hired the car to get a proper feel for Tesla ownership, and that's exactly what I got. I'll be discussing a lease with EVision very soon. A pleasure to deal with.
4 september 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi Leigh,
Thank you so much for your amazing 5* Trustpilot review!
We are glad to hear you received great customer service from Jessikah and Aaron, we will be sure to pass on your feedback to them!
It's also great to hear that you thoroughly enjoyed the Tesla Model 3 hire from us, we hope you had a fantastic driving experience.
Feel free to contact us if are interested in a lease with us, we would love to arrange this for you!
Best wishes,
EVision Electric Vehicle Hire
Great service from the all the staff at…
Great service from the all the staff at Evision, would definately recommend and I would be happy to use their service in the future.
Very professional and great communication.
1 september 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi John,
Firstly thank you so much for taking the time to leave such a wonderful 5* review.
It's lovely news for us that you experienced great service from our staff, that you experienced professional and great communication, and that you would recommend EVision to others.
We work very hard to deliver an exceptional service and it really does mean a lot to us when we receive glowing feedback such as this.
We very much hope to see you again.
All the very best,
EVision Electric Vehicle Hire.
The PlugSeeker’s first drive in a Tesla!
I thoroughly enjoyed driving a ModelS Tesla for the weekend. The staff were helpful and the hiring process online was very straightforward. I did a video of my experiences on my YouTube channel! The car was amazing, many thanks EVision team 👍
The PlugSeeker
Electric Vehicle YOUTube Channel
31 augustus 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi there,
Many thanks for your brilliant 5* Trustpilot review! We are thrilled to hear that you enjoyed your hire of the Tesla Model S. We will be sure to pass on your fabulous comments to our staff.
If you're looking to hire another car in the future, please get in touch. We would be happy to help!
Best wishes,
EVision Electric Vehicle Hire
della and chris were great.
27 augustus 2020
Review zonder uitnodiging
Antwoord van EVision Electric Vehicles
Hi there,
Thank you very much for your 5* Trustpilot review! We are glad to hear you received great customer service from our staff. We will be sure to pass your feedback on to the team.
Many thanks for choosing to use EVision Electric Vehicle Hire, and should you wish to hire a car again in the future we would be happy to accommodate your needs.
Best wishes,
EVision Electric Vehicle Hire
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