Nastassia was very helpful! We had to change our payment method, the notices we're going to spam, our number got disconnected due to missing the notices & so we called to fix the issue. She heard the... Toon meer
Bedrijf heeft geantwoord
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The rep was very polite and helpful but my request was not followed up on at all. I asked for an altered receipt with more information on it and they agreed that wouldn't be a problem. I never heard a... Toon meer
Bedrijf heeft geantwoord
L'expérience à bien été. Un des avantages est d'avoir un répondeur qui prend les appels en tout temps. Le plus important est de pouvoir rediriger les appels entrant vers un autre téléphone dispo... Toon meer
Bedrijf heeft geantwoord
I never signed up for or used EVOICE SERVICES, yet they have been charging my Bank of America credit card for a long time. I also noticed a pattern: when my card is locked, no charge appears, and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contactgegevens
Verenigde Staten
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3,1
Gemiddeld
205 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
6-Year Customer Terminated Without Explanation — Requesting Fair Review
I’m a customer of over six years seeking a fair review and resolution. I opened my account in January 2020 and have paid consistently and on time without issue. On April 17, 2026, my account was abruptly terminated for an alleged “violation of terms of service.” I received no prior warning, no specific explanation of what I supposedly did wrong, and no opportunity to respond or correct anything. For a long-standing, paying customer, this lack of transparency and due process is deeply concerning. This account has been tied to ongoing communications, so the sudden termination has had a direct, real-world impact. My primary request is straightforward: a good-faith review and reinstatement of my account. Restoring a long-standing, consistently paying customer after a transparent review is the most straightforward way to resolve this fairly and demonstrate accountability.
If there has been any misunderstanding, I am fully willing to clarify and cooperate. At minimum, I expect:
A clear, specific explanation of the alleged violation
Confirmation that my account received a fair and thorough review. If reinstatement is ultimately not possible, then a prorated refund for the unused portion of April would be the baseline for billing fairness, given that service was discontinued mid-cycle at your initiative. I’m not looking for conflict—I’m looking for transparency, accountability, and a reasonable resolution. I hope this will be reviewed carefully. I will update this review to reflect how this is handled. The main # listed to the Evoice account is: (608) 371-1101 and the name on the account is: SW Repair Services. I have a Ticket #1446829 in connection with this that I got from my online submission. If you need more information to locate my account let me know.
17 april 2026
Review zonder uitnodiging
I signed up for a 7-day free-trial
I signed up for a 7-day free-trial. It has not worked properly since day one. I cannot make any outbound calls. It should not take a technician 5 days to fix the error.
11 april 2026
Antwoord van eVoice
Hello KiMajjs - We’re committed to ensuring your service runs smoothly. When you reached out to us, we escalated your issue to our Specialist team after standard troubleshooting steps did not resolve the problem. A member of our Specialist team attempted to contact you yesterday to continue troubleshooting, but we were unable to connect at that time. We will continue attempting to reach you today and look forward to resolving this issue as quickly as possible.
Avoid eVoice
eVoice refuses to address defects and cancels accounts without cause, leaving your businesses in a lurch. Avoid eVoice.
10 april 2026
Review zonder uitnodiging
Antwoord van eVoice
Hello Suite Certified - Thank you for being a long‑term customer. We truly appreciate your continued partnership.
Regarding the email delivery issues, our specialist team investigated the matter and provided detailed feedback via email explaining why this was occurring. We believe the issue has now been fully resolved. We apologize if you received duplicate emails on this topic this afternoon; this was intentional to ensure there were no delivery failures or bounce‑backs.
Regarding the temporary closure of your now‑active account, this was the result of an issue related to your credit card provider, who may have accidentally actioned a chargeback.
Please don’t hesitate to reach out if you have any additional questions or need further assistance. If an issue persists, we recommend referencing the same ticket so we can keep all communications consolidated. We’re always here to help and will be sending a follow-up email regarding your Trustpilot review.
Really difficult to setup and not user…
Really difficult to setup and not user friendly at all. Support was very active though which eased the pain but the system is not intuitive
8 april 2026
Antwoord van eVoice
Hello Kristina - We’re glad to hear that our support team’s response helped you with the Default 24/7 scheduling. We’re continuously working to make our apps and products easier and more intuitive to use. If you ever need live support to walk you through setting up or using any feature of our products, we offer phone support Monday through Friday, from 8:00 a.m. to 8:00 p.m. at (877) 581-5789. We’re always happy to assist and to make the best use of your time.
I never signed up for or used EVOICE but charged month after month
I never signed up for or used EVOICE SERVICES, yet they have been charging my Bank of America credit card for a long time. I also noticed a pattern: when my card is locked, no charge appears, and when it is unlocked, the charge goes through again.
If this were a real subscription, I would expect the company to contact me when a payment failed. That never happened, not by email and not by phone.
Based on my experience, this raises serious concerns about how this company operates. I honestly wish there were a zero-star or even negative-star option, because this experience made me feel like I was being charged unfairly with no explanation. Please check your statements carefully and stay cautious.
9 oktober 2025
Review zonder uitnodiging
Antwoord van eVoice
Hello Sivashish - Thank you for your replying to our request for additional information. We're sorry to read about your experience.
Based on the details provided, the name and email address combination does not match any active subscriber in our system. As you indicated that you did not set up an account, it is possible that your credit card information was used fraudulently with a different email address. In such cases, you would not receive notifications regarding the account, including any account status updates. This information would go to the email address used during account set up. Card-Not-Present Fraud is the most prevalent form of credit card fraud, where criminals use stolen credit card details for online purchases. Given this situation, it appears that your card information has been compromised. We recommend contacting Bank of America directly to report the issue and take the necessary steps to secure your account and address any unauthorized charges.
You may certainly contact us directly via phone for further information at (877) 581-5789. We are in the office Monday through Friday between 8 am and 8 pm EST.
The rep was very polite and helpful but…
The rep was very polite and helpful but my request was not followed up on at all. I asked for an altered receipt with more information on it and they agreed that wouldn't be a problem. I never heard anything again.
3 april 2026
Antwoord van eVoice
Hello Greg - We apologize for the delay in providing the invoice request. We connected with you via chat on April 1st regarding additional information needed to validate your account. Once this information is received, we’ll be able to complete your request. If you have any questions, please reply to the follow-up email that was sent. Our team is eager to get this resolved for you.
Terrible customer service
2 april 2026
Antwoord van eVoice
Hello Kevin - We’re sorry to hear you were disappointed with the service. According to our records, you signed up on March 27 and requested a refund within three days, which was promptly processed and completed. While we regret that the service didn’t meet your expectations in such a short time, we did honor your request quickly and without issue.
eVoice is awesome been using eVoice for…
eVoice is awesome been using eVoice for about 10 years never had a problem good price and good service!
24 maart 2026
Antwoord van eVoice
Hello Gary - Thank you for being a long-term customer and for the kudos regarding our pricing and service!
EVoice is a COMPLETE WASTE!!!…
EVoice made the account process complicated, they don’t understand D/B/A & denial is guaranteed because they could care less about your business needs. They will deny your DsL, & make you take unnecessary steps which becomes a complete waste of time.
29 maart 2026
Antwoord van eVoice
Hello Localchaptercorp- We understand your frustration regarding the FCC‑mandated toll‑free number registration required for customers who wish to send SMS messages to their clients and contacts. These guidelines were not created by eVoice; they are federal requirements established by the FCC to maintain compliance with current text‑message regulations and to help reduce spam and fraud.
Businesses choosing to register must provide an online web presence (website, social media) for their organization, along with clear opt‑in and opt‑out messaging to ensure proper consent and transparency for all recipients.
Once you have met the requirements of the registration and are approved you will be able to communicate via sms messaging. We are always happy to help should you need assistance along the way. While this has been a speed bump for many customers those who have complied with the updates are now approved.
Functional you can trust them- their…
Functional you can trust them- their systems work - support is by email but typically issues get resolved within 24 hours
28 maart 2026
Antwoord van eVoice
Hello Mr. Gary Mech - We appreciate the 5-star review! We're glad we've won your trust with our service and our support! Our customers are the most important part of our business.
Antwoord van eVoice
Hello Thomas - We read your review, and our Tier 2 support team member will be working with you today as promised. Our goal is to resolve your issue to ensure you are satisfied.
Unacceptable fee to leave even for long-term clients
Was a client for well over 10 years. Prices have risen considerably and features has not been improved to the point where the service is quite lacking relative to other options. Requested PIN to port out my number and was informed there is a $40 "administration fee" for this service. Customer service was unwilling to waive this fee. Ridiculous. Also, they don't have web chat so you have to wait on hold to speak with agents who sound like they are either stoned or half-asleep.
24 maart 2026
Review zonder uitnodiging
Antwoord van eVoice
Hello Ted - We're sorry to lose a long-term customer. Porting fees cover a range of costs associated with the transfer of a phone number from one carrier to another and are outlined in our terms of service. We offer online chat between the hours of 8 am to 10:30 pm EST Monday through Friday. The chat icon will be visible in the right-hand corner of the page and is also accessible when you are logged into your online account.
Pre Sign up Failure
I had began signing up for them however I stopped when I decided to look at the reviews. They then emailed me offering a 14 day trial I told them I would love to take the trial however checking many of the reviews thier customer service are very choppy and have no support whatsoever and They Service is only good when working.
They then didn’t contact me back😂😂 what does that tell you
19 maart 2026
Review zonder uitnodiging
Antwoord van eVoice
Hello Cedric - Thank you for considering our product and for your feedback. We reached out to our new accounts team, and they did locate your email stating you were going to research other brands due to online reviews. If there was miscommunication regarding the email, we apologize. Imani from our team will be replying to that email today should you wish to get the trial.
We've been in business for 25 years and pride ourselves on personalized support via phone, chat, and email. This is uncommon compared to most of our competitors who have foregone phone support altogether. Our team members are permitted to take all the time needed with a customer to ensure their issues are addressed and they feel confident using our service. Over the years, due to regulatory changes contact volumes have spiked but these are short-term high-volume periods, that may be reflected in some online reviews.
It's important to note that online reviews are not a complete reflection of how all customers would rate our service. We hope you reconsider our service and learn first-hand how our support teams treat customers. Give us a call, chat with us, or drop us an email as we are always happy to help.
They took care of the issue quickly
14 maart 2026
Antwoord van eVoice
Hello Gunther - Thank you for the update on your support issue and for leaving your 5-star review! We're glad our team took care of this issue quickly and efficiently.
I would like to compliment Gregory
I would like to compliment Gregory, Imani Spence, & Stacey W for the understanding, patient, and thorough handling of my needs as a new eVoice customer. They got me on track quickly.
19 maart 2026
Antwoord van eVoice
Hello Al Ortiz - We appreciate the 5-star review! There is no i in team, and we're glad our sales and support departments worked together collaboratively to get your new phone service up and running to suit your unique needs.
Dropped calls
This has been an ongoing issue since I started with eVoice and then got better only to get way worse when the new app came out. Calls drop constantly and it has nothing to do with location because the internet in the home is the fastest and the phone runs on Verizon network with full bars and 5G. Uninstalling and reinstalling the app, logging out and back in, nothing fixes it. Small business and with eVoice for 8 years.
They reached out to me today to try and resolve the problem.
10 maart 2026
Antwoord van eVoice
Hello Wilson - Thank you for bringing this to our attention. We apologize for any frustration caused by the call quality issues you experienced with the eVoice mobile app. We're pleased we could work with you to resolve them. Our team is always available to assist you. Please don't hesitate to contact us if your service isn't working as expected for any reason.
This is the most honest
This is the most honest, reliable communication company we've ever experienced, must try for yourself.
4 maart 2026
Antwoord van eVoice
Hello Chris - Thank you for the leaving your 5-star review! Our goal is to be honest and transparent with our customers on every interaction. Thanks for choosing eVoice for your business!
Antwoord van eVoice
Hello Stephanie, - Thank you for taking the time to leave your 5-star review! We’re so glad to hear that our newer team member, Venus, assisted you and made your experience an easy one. We’ll be sure to share your kind comments with her.
Thank you for choosing e-Voice!
Antwoord van eVoice
Hello WiredBetter - Thank you for your feedback. We are pleased to hear that our team was able to resolve your problem quickly and effectively. We strive to provide prompt and helpful service to all our customers. We appreciate you taking the time to share your positive experience.
Antwoord van eVoice
Hello Joseph - Thank you for the great feedback! We're glad to hear you had a great experience. Providing great service is always our priority.
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