evonicfires Reviews 

Bought a fire a year ago but not used it more than 5 times, broke down before christmas Feb was first call out time. Spoke to Chris on customer services who put the phone down on first call, had zero interest in his job.
emailed before christmas but just did not reply. I would not use this company again.

Bought an Evonic Colorado. Now just under one year old. First one failed after 3 hours use. Replced with a brand new one. This worked during the winter though we don't use it very often. On first switch when colder evenings started it failed again with exactly the same fault as before. No happy with the after sales service either as have had to wait 3 weeks for an engineer to come out to try to fix it. That is scheduled for tomorrow. May review again soon!
Thank you for your reply to my review.
So far after the repair things seem ok but we have been asking for a renewed 12 months guarantee in view of the problems we have suffered but we have received no response. Please could you confirm through another response that you will be willing to do this and put this in place?

I wish I could award zero stars. I bought an evonic fire 2 years ago and it was rarely used however, I turned it on as the night got colder and it was dead. I called the fireplace shop in Poundbury where I bought it and they were no help. I took the fire to a local electrical firm who advised the circuit panel had melted. Therefore the fire was faulty when it was sold to me. The electrical company tried several times to get a replacement from Evonic who refused to cooperate, even though there is a 5 year warranty for parts. They want to fix it themselves and charge me £180 for the privilege.

Brand new very expensive fire, went wrong within days. Customer service tells me I have to wait 4 weeks, that’s 4 weeks in the winter cold, before an engineer can visit because I live ‘too far away’.? Beware if you buy a fire, if it’s cold and you don’t live near them then you get punished.