The gentleman I discussed with provided detailed information and also highlighted the things to be considered with regard to the three units I liked. I felt the details helped me make the right choice... Toon meer
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Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which... Toon meer
Bedrijf heeft geantwoord
All staff were very helpful. My order was on time , delivered by friendly delivery men. I had some queries after delivery and these were answered promptly. Couldn't fault anything.
Bedrijf heeft geantwoord
Direct Fireplaces basically acted as the middlemen for Be Modern. That's okay being a distributor but they had neither any control nor interest after we placed the order. Be Modern confirmed a deliv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Openhaard- en kachelwinkel
- Huishoudapparatuur winkel
- Decoratie- en interieurwinkel
- Openhaardfabrikant
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
Over Direct Fireplaces
Geschreven door het bedrijf
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Contactgegevens
137 Wellington Rd North, SK4 2PF, Stockport, Verenigd Koninkrijk
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,2
Goed
338 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Great price
Great price, great product, great delivery.
8 screws to fit the mantle together, very sturdy surround looks impressive surrounding our fire.
19 mei 2026
Precise and well informed he gentleman I discussed with provided…
The gentleman I discussed with provided detailed information and also highlighted the things to be considered with regard to the three units I liked. I felt the details helped me make the right choice for my room plans and layout.
19 mei 2026
Very pleased with the communications…
Very pleased with the communications between myself and the staff excellent
18 mei 2026
Antwoord van Direct Fireplaces
Hi,
Thanks again for your order and for your review,
We're so glad to hear that the communication received from our team was good,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very helpful
All staff were very helpful. My order was on time , delivered by friendly delivery men. I had some queries after delivery and these were answered promptly.
Couldn't fault anything.
27 april 2026
Antwoord van Direct Fireplaces
Hi Annie,
Thanks for your order and for your review,
It's great to hear that our team was so helpful and that the delivery and after-sales service received was also faultless,
Please let us know if we can offer any other advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Fina,
Thanks for your review. It's great to hear that you were impressed by our customer service team,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
In store service was excellent
In store service was excellent. Staff were very helpful and patient which encouraged me to buy a fire from them. So good to have direct contact with real people.
15 mei 2026
Antwoord van Direct Fireplaces
Hi,
Thanks again for your order and for your kind review,
It's great to hear that you were impressed with our showroom sales assistance. Our showroom team is always happy to help in choosing the right fire for a customer's needs.
If we can offer any other advice then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Paul,
Thanks for your review,
We're glad to hear that our customer service was so efficient,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Anthony,
Thanks for your review,
It's fantastic to hear that the sales team was so friendly and that you were impressed with our level of service,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Problems were sorted out immediately
Problems were sorted out immediately
Very friendly and helpful delivery man and fitter
Very respectful in the house
12 mei 2026
Antwoord van Direct Fireplaces
Hi,
Thanks for your review.
We're sorry to hear of any initial inconvenience but It's good to hear that this was resolved quickly. We're also glad to hear that the driver and installer were so helpful,
If we can offer any further assistance then please feel free to give us a call,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Rachel,
Thanks for your review. It's good to know that delivery was as quick as expected and with no problems,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Received my fire yesterday
Received my fire yesterday, delivery was fantastic. They arrived when they said they would and called me just before to make sure I was in. That meant I didn’t have to take the day off work and I could just nip back for delivery. The fire was well packaged, best price I could find and just as expected. Happy customer
8 mei 2026
Antwoord van Direct Fireplaces
Hi Rachel,
Thanks for your review,
It's lovely to hear that you're so happy with your purchase. We're also glad that everything went will with the delivery.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Dave,
Thanks for your positive feedback regarding our sales assistance and product range,
If we can help further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Doug,
Thanks for your order and for your review,
We're sorry for any confusion regarding the delivery. We can see that an email was sent to you on the day of ordering, including an approximate lead time and some delivery information. Our dispatch team then contacted you to answer some questions when you queried the dispatch and delivery process.
Regardless, we're glad that your experience with us was good overall and please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Dimplex Fire
Ordered a Dimplex Optimyst electric Fire and Spacer. Spacer didn’t fit. Fault of Dimplex. Dylan Farrant sorted it out, excellent customer service.
17 april 2026
Antwoord van Direct Fireplaces
Hi John,
Thanks for your review.
We're sorry for any inconvenience but it's good to hear that Dylan and our customer service team were so helpful,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
After a sticky start a very lovely man…
After a sticky start a very lovely man called John got involved and he sorted the problem that my mum had. I can’t fault his customer service!
21 april 2026
Antwoord van Direct Fireplaces
Hi Linda,
Thanks for your review,
We're sorry for any initial inconvenience but we're glad that John and the team were able to sort this out for you,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Excellent Customer Service
Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which wasn't an issue to them. They also explained all the functions on the fire and gave us some useful tips on how to prepare the existing chimney breast to fit the new fire.
Would recommend Direct Fireplaces to anybody.
14 februari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Stephen,
Thanks for your kind review.
It's good to hear that our showroom team was so helpful. We're lucky in that the Cheadle shop is large enough to display a very wide range of products. As you mention, we're also happy to quote for bespoke surrounds, hearth etc. where a made-to-measure item may be required to suit your circumstances.
We really appreciate your recommendation and we hope that you'll let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Fabulous products, service and professionalism
Fabulous selection of fires and fire surrounds. Knowledgeable, friendly and professional staff and great service! Thank you.
2 mei 2026
Antwoord van Direct Fireplaces
Hi Alison,
Thanks for your review,
It's great to hear that your experience in ordering with Direct Fireplaces has been so positive. Our aim is to provide a wide range of quality fires and fireplaces and with the best, most professional sales advice that we can offer.
If we can do anything else to assist then please don't hesitate to get back in touch,
Kind regards,
Direct Stoves & Fireplaces
Excellent company to buy from
Good selection of fires with very friendly staff who were super heloful and made the whole experience very essy. Highly recommend
2 mei 2026
Antwoord van Direct Fireplaces
Hi Marilyn,
Thanks again for your order. It's great to hear that you were impressed by our product selection and our sales assistance.
Your recommendation is hugely welcome. If we can offer any further advice then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Good range of fireplaces and fires at good prices
Good range of fireplaces and fires. Staff were helpful but not pushy. Everything was explained properly. Good prices and fitted promptly and cleanly.
16 april 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Sue,
Thanks for your review,
It's good to hear that our team was so helpful and that you were impressed with our product range and pricing,
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very helpful staff.
Knowledgeable staff who helped me reach an informed decision on my fire purchase. Arrived and delivered as promised. Fire looks great I’m very pleased.
17 maart 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Lesley,
Thanks for your kind review,
It's always our pleasure to give sales advice where needed. We're glad to hear that you've been impressed with your new fire now that it has been delivered,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
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