Very helpful staff and friendly guided us through ordering the correct fireplace and fire for our property without there help we would have been in potential trouble.
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Lees wat reviewers zeggen
Really easy to order and with finance option, my Internet crashed when order was going through so I contacted the cheadle store to ensure ordered had been received. I spoke to a lady there who was... Toon meer
Bedrijf heeft geantwoord
We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Toon meer
Bedrijf heeft geantwoord
When we entered the showroom we were greeted by Dylan. He was extremely helpful. The fireplace was delivered and fitted on the date promised. The good service didn't end with Dylan. Tom and his son f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Openhaard- en kachelwinkel
- Huishoudapparatuur winkel
- Decoratie- en interieurwinkel
- Openhaardfabrikant
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
Over Direct Fireplaces
Geschreven door het bedrijf
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Contactgegevens
137 Wellington Rd North, SK4 2PF, Stockport, Verenigd Koninkrijk
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,4
Uitstekend
363 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Arrived on time no issues all good
8 mei 2026
Antwoord van Direct Fireplaces
Hi Stephen,
Thanks for your review.
It's fantastic to hear that the order arrived on time and without any issues,
If we can help further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Roni,
Thanks for your review,
We're glad to hear that you were impressed with our customer service, and we hope that you're enjoying the Big Joe grill,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Efficient and helpful support
Efficient and helpful support . Administration is quick and knowledgeable .Good company to do business with .
21 mei 2026
Antwoord van Direct Fireplaces
Hi Derek,
Thanks again for your order and for your review,
We're glad to have been of assistance and we hope that you'll let us know if we can help further,
Kind regards,
Direct Stoves & Fireplaces
Excellent staff Mike was most helpful…
Excellent staff Mike was most helpful with me and would definitely recommend your company
20 mei 2026
Antwoord van Direct Fireplaces
Hi Linda,
Thanks for your review,
We're so pleased to hear that Mike was helpful and that you'd recommend ordering with us based on your experience,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Great price
Great price, great product, great delivery.
8 screws to fit the mantle together, very sturdy surround looks impressive surrounding our fire.
19 mei 2026
Antwoord van Direct Fireplaces
Hi Michael,
Thanks for your review,
It's always our aim to offer quality products at great prices and with speedy delivery, so I'm glad that this has been your experience,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Precise and well informed he gentleman I discussed with provided…
The gentleman I discussed with provided detailed information and also highlighted the things to be considered with regard to the three units I liked. I felt the details helped me make the right choice for my room plans and layout.
19 mei 2026
Antwoord van Direct Fireplaces
Hi Diane,
Thanks for your review,
It's fantastic to hear that our team gave such good advice. We're always happy to help customers make informed decisions regarding our product range.
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Very pleased with the communications…
Very pleased with the communications between myself and the staff excellent
18 mei 2026
Antwoord van Direct Fireplaces
Hi,
Thanks again for your order and for your review,
We're so glad to hear that the communication received from our team was good,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Very helpful
All staff were very helpful. My order was on time , delivered by friendly delivery men. I had some queries after delivery and these were answered promptly.
Couldn't fault anything.
27 april 2026
Antwoord van Direct Fireplaces
Hi Annie,
Thanks for your order and for your review,
It's great to hear that our team was so helpful and that the delivery and after-sales service received was also faultless,
Please let us know if we can offer any other advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Fina,
Thanks for your review. It's great to hear that you were impressed by our customer service team,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
In store service was excellent
In store service was excellent. Staff were very helpful and patient which encouraged me to buy a fire from them. So good to have direct contact with real people.
15 mei 2026
Antwoord van Direct Fireplaces
Hi,
Thanks again for your order and for your kind review,
It's great to hear that you were impressed with our showroom sales assistance. Our showroom team is always happy to help in choosing the right fire for a customer's needs.
If we can offer any other advice then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Paul,
Thanks for your review,
We're glad to hear that our customer service was so efficient,
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Anthony,
Thanks for your review,
It's fantastic to hear that the sales team was so friendly and that you were impressed with our level of service,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Problems were sorted out immediately
Problems were sorted out immediately
Very friendly and helpful delivery man and fitter
Very respectful in the house
12 mei 2026
Antwoord van Direct Fireplaces
Hi,
Thanks for your review.
We're sorry to hear of any initial inconvenience but It's good to hear that this was resolved quickly. We're also glad to hear that the driver and installer were so helpful,
If we can offer any further assistance then please feel free to give us a call,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Rachel,
Thanks for your review. It's good to know that delivery was as quick as expected and with no problems,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
Received my fire yesterday
Received my fire yesterday, delivery was fantastic. They arrived when they said they would and called me just before to make sure I was in. That meant I didn’t have to take the day off work and I could just nip back for delivery. The fire was well packaged, best price I could find and just as expected. Happy customer
8 mei 2026
Antwoord van Direct Fireplaces
Hi Rachel,
Thanks for your review,
It's lovely to hear that you're so happy with your purchase. We're also glad that everything went will with the delivery.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Dave,
Thanks for your positive feedback regarding our sales assistance and product range,
If we can help further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Doug,
Thanks for your order and for your review,
We're sorry for any confusion regarding the delivery. We can see that an email was sent to you on the day of ordering, including an approximate lead time and some delivery information. Our dispatch team then contacted you to answer some questions when you queried the dispatch and delivery process.
Regardless, we're glad that your experience with us was good overall and please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Dimplex Fire
Ordered a Dimplex Optimyst electric Fire and Spacer. Spacer didn’t fit. Fault of Dimplex. Dylan Farrant sorted it out, excellent customer service.
17 april 2026
Antwoord van Direct Fireplaces
Hi John,
Thanks for your review.
We're sorry for any inconvenience but it's good to hear that Dylan and our customer service team were so helpful,
If we can offer any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
After a sticky start a very lovely man…
After a sticky start a very lovely man called John got involved and he sorted the problem that my mum had. I can’t fault his customer service!
21 april 2026
Antwoord van Direct Fireplaces
Hi Linda,
Thanks for your review,
We're sorry for any initial inconvenience but we're glad that John and the team were able to sort this out for you,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Excellent Customer Service
Massive range of fires and fireplaces at the Cheadle shop to choose from. Staff were very helpful especially as the fire surround we had chosen had to be made bespoke to fit our chimney breast which wasn't an issue to them. They also explained all the functions on the fire and gave us some useful tips on how to prepare the existing chimney breast to fit the new fire.
Would recommend Direct Fireplaces to anybody.
14 februari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Stephen,
Thanks for your kind review.
It's good to hear that our showroom team was so helpful. We're lucky in that the Cheadle shop is large enough to display a very wide range of products. As you mention, we're also happy to quote for bespoke surrounds, hearth etc. where a made-to-measure item may be required to suit your circumstances.
We really appreciate your recommendation and we hope that you'll let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
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