From start to finish Designer Fireplaces provided an excellent service. They have such a wide choice of fireplace designs. You really can design your own fireplace choosing from the huge variety of materials and colours available. Their showroom gives you a taste but I only realised the full possibilities when I visited their showroom. Tilly was very helpful with her advice and suggestions.
They also have a wide range of gas and electric fires to complement their fireplaces.The ordering process was easy, the hard part was making a choice from all the possibilities available.
Mick made a visit to our home to check what we wanted was possible ( we have a very shallow depth for a fire to fit into) and he fitted our new fireplace and fire a couple of weeks later on a very warm day. I cannot believe how little mess it all caused. This firm does not ask for any payment until the fire and fireplace is fitted and you are happy with it. We certainly were very happy.
Because I first saw them on Facebook I was a little wary, were they too good to be true? No, they are brilliant, a real customer focused firm that provides an excellent range of products, and excellent service. Many thanks to everyone at Designer Fireplaces.

After looking at fire surrounds at local stores & not finding anything i wanted decided to look on line. So pleased i did as i found this company, plenty of choice in styles & all priced very reasonable. Emailed a few questions to Tilly who responded very quickly,in response to this i went ahead & ordered one. Tilly text the day before with a time delivery would be, driver arrived on time & was helpful & polite. Got a local joiner to fit it, he was very impressed with the quality & workmanship of the surround. Extremely pleased with my surround,changes the whole look of my living room. Would highly recommend this company.

Excellent service from start to finish, made the fire surround we wanted to our exact size. And it looks great and easy to install.

I bought a stove from this company and to say customer service was poor would be an understatement. After spending thousands on a new stove and surround / expensive alcove tiling it stopped working. The response from the owner was “what do you expect from a two and a half year old stove’. We are now expected to source a new fire or do without.

Update 3 November 2026: we contacted a different company and have been informed that the stove should have been registered with Gazco by Wilson’s when we bought it - it was not. Had that been the case we would have received a 7 year guarantee. The company told me that this is regular with Wilsons and they get lots of dissatisfied customers coming to them.

Exceptional service alltogether. Tilly is extremely helpfull, the Oak Fire Surround was made to a very high standard and the delivery was quick & simple. The driver even gave me some guidance on fitting the surround myself. I would not hesitate to recommend this great company to all of my friends and family.

Had my fireplace installed on Tuesday and all I can say is it’s beautiful. It’s exactly as it should be. It was installed professionally and with little to no fuss and I am so pleased. I would recommend this company without question. From start to finish brilliant. If you want exceptional service go here. Genuine review. Delivery to the second installation perfect product superb. Thank you

Thanks to Tilly and co at Designer Fireplaces for making our purchase go smoothly. From the free samples to your helpful delivery driver, everything was taken care of. Our fire surround arrived much quicker than we expected which was a great help. Excellent prices, excellent service and the oak surround is fabulous. Highly recommend. 😁

I have nothing but praise for Designer Fireplaces and can't recommend them highly enough. My new electric fire suite was installed today and I am delighted with it. From my initial phone call with Harry through to fitting by Mick not forgetting Tilly in the office, the whole process was excellent. You will go along way to find such a professional business that really cares about its customers and attention to detail. Designer Fireplaces made my whole experience an absolute pleasure.

I bought a large Designer Fireplaces over mantel mirror in antique beeswax - it looks amazing! Plus from beginning to end the staff were so accommodating - from lovely Tilly in the office to the friendly delivery driver, who knew I was going to work so turned up at 9am. I couldn’t recommend this company more highly - the quality is sublime!

Just received a beautiful oak beam from Designer Fireplaces. Very happy with the beam which will look stunning once up. Customer service has been great - Tilly was very friendly and helpful throughout, as was our delivery driver.

An amazing company to deal with. Great communication with Tilly throughout the whole process.
I ordered the the 3 step oak fireplace surround and the Italian Rigel Cream Marble Fireplace Back Panel without Hearth.
Very impressed with the final result
There are fixings and instructions on how to fit the fireplace which were ok, not great but ok.

Really impressed with every stage of our purchase. From the initial phone call asking for advice on the correct size of fire surround, which was dealt with in a friendly manner, to a prompt delivery. The delivery driver was polite and courteous and the fire surround surpassed our expectations when it arrived. The driver went through the fitting instructions which were much simpler than we had expected and now we are delighted with how it looks around our fireplace. We wouldn't hesitate to recommend this company

First class product and first class service , well done

I bought the Rowton electric fireplace suite but made a mistake measuring my chimney breast opening. Tilly organised a new fire and replacement back panel and hearth to be delivered at no cost to me. She then organised a fitter at short notice when we realised we weren’t up to the task ourselves. He was brilliant. The fireplace is stunning and the workmanship perfect. I can’t say enough good things about this company.

Ordered Waney Edge Rustic Square Oak Beam in November. Designer Fireplaces gave me a delivery date and estimated time (only a couple of days from ordering). Item arrived as per date and within timeframe given. A lovely piece of wood, exactly as shown on the website, and is now in pride of place over my fire. Would 100% use this company again.

A really great family fireplace company,my old fireplace only had a marble hearth and a gas fire,we took all tjis out and Mick came and fitted the lot,surround,hearth back plate and new electric fire,l was going to have a gas fire but my local plumber advised against that as 90% of your heat goues up the flue.
So ,see the photos 2 of an earlier stage in our lounge and the other 2/12/25 with christmas in mind.

Ordered a complete suite, solid oak mantle, cast iron surround, marble hearth and an electric fire.
A very comprehensive website allowed me to order a pack of wood samples to help choose the colour and finish before the final order.

Designer Fireplaces are amazing! This is the second time we have ordered a marble fireplace for one of our sons. Tilly is so very efficient in her use of the CAD package and was able to ensure the marble fireplace was made to our specific measurements due to us installing a flueless gas fire. The fireplaces are beautifully made and the fitting service is second to none.
We would highly recommend Designer Fireplaces and do so on a regular basis. Both of our sons are really happy with the finished product. Thank you 🙏🏻

Purchased two limestone fireplaces from this company, spending more than £2k. Nice looking product but hearth is poorly made. The hearth is two slabs of material bonded together with pieces of offcut stone stuck underneath. I had to replace that at an extra cost to me of £168 during fitting as it couldn’t stand the weight of the plumber kneeling on it when on a bed of wet cement. It snapped into two. I questioned the quality of the product then but got nowhere. The second hearth has also snapped into 2 pieces under the weight of a normal size 10 female. I had a recent issue with a broken crossbar component when one end dropped on the floor as i lifted it. I didn't hit it against anything and to my knowledge, nothing has broken it. I contacted this firm to ask if they would consider replacing the part for free but the treatment of a loyal customer who has spent thousands of pounds is to ignore them. I phoned just now to ask if my email has been received and got a rude response from Tilly saying she can’t speak about it and I’ll get a letter from her Legal team. When i said hello and gave my name, she just sharply jabbed "Yes?" Leaving me quite taken aback. She can’t put me through to the Legal team and can’t give any timeframe. Nor can she respond to my email to even let me know that she has received it and is seeking advice from her Legal team. Very disappointing. Happy to take your money but will not do the right thing when there is a problem. To follow on from this, I received an email from her manager accusing ME of upsetting his staff! Their calls are not recorded so instead of picking up the phone and apologising to ME, the customer, he took one side of the story and went on the attack. Again, disappointing, as i'm a very reasonable person and this matter could have been resolved far faster and more amicably than it has been. To be fair, the manager did improve the experience from this point onwards and produced a number of professional correspondance that were well constructed. He also concisely provided the information i had requested but that Tilly didn't provide. Had she done this in the first place, she could have saved me a lot of distress and delay. I didn't get the outcome I wanted but the fireplace is no good to me as it is broken so I've had to buy a replacement part for another £225.

Ordered an oak fireplace beam and it was delivered within 24 hours.
Beautiful piece of wood with a lovely finish, which I selected after receiving free samples.
Excellent all round service - highly recommended.