We went to the store where there were a lot of both electric and gas fires on display. We chose an electric fire, we were served straight away and as the delivery driver was getting ready to deliver s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I gave you a 4 not because of the service, the product or anything like that. That was all very good, efficient with a very swift supply. I commend you. However, your poor driver/delivery man was on h... Toon meer
Bedrijf heeft geantwoord
Really easy to order and with finance option, my Internet crashed when order was going through so I contacted the cheadle store to ensure ordered had been received. I spoke to a lady there who was... Toon meer
Bedrijf heeft geantwoord
We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Openhaard- en kachelwinkel
- Huishoudapparatuur winkel
- Decoratie- en interieurwinkel
- Openhaardfabrikant
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
Over Direct Fireplaces
Geschreven door het bedrijf
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Contactgegevens
137 Wellington Rd North, SK4 2PF, Stockport, Verenigd Koninkrijk
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,4
Uitstekend
372 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Very good all round
Great help and advice by Faz when buying and excellent when it came to the fitting. Good job and very tidy and helpful.
27 april 2026
Antwoord van Direct Fireplaces
Hi Mike,
Thanks for your kind review.
We're very pleased to hear that Faz in our Sales team was so helpful and that all went well with the installation.
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
The showroom experience and ordering and fitting…
The showroom experience and ordering with Dylan was seamless and he was extremely helpful in helping us get the best fireplace and fire combo to suit our needs. Post ordering the fireplace & fire fitting was very efficiently organised by Karen. The only disappointment was that the fitting by Jacob Marsden appears to be OK however he failed to leave us with the serial number for the fire and fobbed me off when I asked - saying it was behind the fire trim. This meant I couldn't register for the extended warranty. It of course as I thought would be on a plate at the back of the fire. Dylan sorted out with evonic that we could do it with 0000 as the serial number and we have now registered. The only other choice would have been to pull the fire out and look on the back. I wasn't going to do that but Jacob could have offered to call and do that to correct his error.
14 april 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Thomas,
Thanks for your review.
It's great to hear that the service received both from Dylan in our showroom team and Karen at Direct Heating Services was so helpful.
We're sorry for any confusion regarding the warranty registration. The installer is not employed through ourselves and is instead subcontracted through Direct Heating Services' fitting team. While the fitters are generally very knowledgeable regarding popular product lines such as Evonic, they won't necessarily have the same product knowledge in terms of specific items compared to our sales team. A number of inset electric fires do have the serial number displayed underneath the trim or visibly on the inside of the fire when installed, which may be why there was confusion in this instance.
Regardless, we're glad that Dylan was able to assist and if there is anything else that we can do to advise, please let us know,
Kind regards,
Direct Stoves & Fireplaces
fire and ceround …
the fir seround was perfect but deliverd left out side told he could not bring indoors we are both 78 had to get help marble we could not move it . fire also perfect aparpart from nob missing still wating . but still love it.
10 april 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Margaret,
Thank you for your review.
It's good to hear that you have been impressed with the fire surround and we are sorry for any inconvenience relating to the delivery. As per the information on our website, our free standard delivery is a one-man service and the courier is therefore unable to carry items into the property.
For future reference, we do offer an upgraded two-man service for certain items and our sales team is always happy to advise where customers may need to query delivery options ahead of purchase.
Please let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Very helpful advice and fair price
Very helpful advice and fair price. Also, appreciated the service when we asked to change the front frame. Thoroughly recommend!
13 april 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Harish,
Thanks for your kind review.
We're glad to hear that our team was so helpful. Your recommendation would be very welcome.
If we can assist with any future orders then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Steven,
Thanks for your review,
It's great to hear that your experience with our sales team was so positive,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
Excellent showroom
There were lots of fires on display and the staff were friendly and helpful
19 april 2026
Antwoord van Direct Fireplaces
Hi Elaine,
Thanks for your review.
We're pleased to hear that you found our showroom selection to be impressive and that our sales team was so helpful,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Delivered 1.5 days after ordering
22 april 2026
Antwoord van Direct Fireplaces
Hi Julie,
Thanks again for your order and for your review,
Let us know if we can assist further.
Kind regards,
Direct Stoves & Fireplaces
Great fire delivered with careful no…
Great fire delivered with careful no breakages, working perfectly
10 april 2026
Antwoord van Direct Fireplaces
Hi Rodney,
Thanks for your review. We're glad to hear that the fire has received with no issues and that you've been enjoying this,
If we can offer any other assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Direct Fireplaces were extremely informative and helpful
Direct Fireplaces were extremely helpful, they gave me the detailed measurements of my chosen fire surround and the detailed measurements of the granite component to finish off the fire surround and their price was very reasonable. They were very helpful when I needed to change the delivery date at short notice. It’s a pity that I did not have a conventional fire place so I could also have their cast iron fireplace insert.
13 april 2026
Antwoord van Direct Fireplaces
Hi,
Thanks for your positive review!
It's good to hear that our team was so helpful in getting the order placed as well as the delivery arrangements,
Please let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Paul,
Thanks for your kind review,
It's good to hear that our team was so helpful in finding you the right fire for your needs.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
A happy customer.were very helpful
They were very helpful, & I got the fire I was looking for.
16 april 2026
Antwoord van Direct Fireplaces
Hi Alan,
Thanks for your review,
We really appreciate your positive feedback regarding the customer service received. We also hope that you're enjoying your new fire,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Never got discount code until I had…
Never got discount code until I had already completed the purchase
16 april 2026
Antwoord van Direct Fireplaces
Hi Gavin,
Thanks for your review,
Please don't hesitate to contact our Sales team ahead of any future orders (0161 376 4181 or sales@direct-fireplaces.com) ; we'll be happy to discuss any prospective discounts codes for your chosen items.
Kind regards,
Direct Stoves & Fireplaces
Antwoord van Direct Fireplaces
Hi Juli,
Thanks for your review.
It's good to hear that the service received was so professional. We'll make sure to pass on your thanks to Jack and the team,
If we can assist further then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
From start to finish I would really…
From start to finish I would really recommend them!
I wasn’t pressured and all the fittings were explained.
The fire I originally picked wasn’t suitable but there was no issue changing it!
Highly recommend
14 april 2026
Antwoord van Direct Fireplaces
Hi Marie,
Thanks for your order and for your recommendation!
We're glad that you felt so comfortable and informed throughout the ordering process,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
Superb to deal with
Superb to deal with
Excellent customer service
Special thanks to Jude for all her help.
Can’t wait to get cooking on our Kamado Joe.
Highly recommend
8 april 2026
Antwoord van Direct Fireplaces
Hi Lee,
Thanks for your review,
We're glad to hear that your ordering experience was so positive and we'd really appreciate your recommendation,
We'll make sure to pass on your feedback to Jude and the rest of the team,
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Everything exactly as promised, spot on service
From looking around the showroom without any pressure, to discussing the details, arranging a quote and instal date it was a good experience. A date was agreed and the guys arrived on the date agreed, no need for chasing or checking. The team arrived lots of dust sheets and got to work. Three hours later we had a new marble fireplace and electric fire. We were shown the controls. Every part of the service was spot on
2 april 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thanks for your review. It's great to hear that you were impressed by your ordering experience.
We're also pleased with your feedback regarding the installation service,
If there is anything else that we can do to advise or assist then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Arrived when they said ,driver kept in…
Arrived when they said ,driver kept in contact told us when he was 10 minutes away fab service.
10 april 2026
Antwoord van Direct Fireplaces
Hi Janet,
Thanks for your kind review,
It's good to hear that the delivery was as expected and that the driver was so helpful,
Please let us know if we can advise further,
Kind regards,
Direct Stoves & Fireplaces
We were looking for a new hearth and…
We were looking for a new hearth and the only one’s we could find was black which we didn’t want until we found you website which offered the one we were looking for and so I placed the order for what we required and it was so easy to do and we are now waiting for everything to arrive and then fitted.
30 maart 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Clive,
Thanks for your review,
We're glad to hear that you were able to find what you were looking for,
Please let us know if we can offer any further assistance,
Kind regards,
Direct Stoves & Fireplaces
First rate service
Excellent advice in the showroom and communication with the office regarding installation was first rate. The installer was very helpful and precise in his work.
9 april 2026
Antwoord van Direct Fireplaces
Hi Karl,
Thank you for your review.
We're glad that our showroom team gave such good advice and that the installer was so helpful.
If we can offer you any further assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
I was given good advice before ordering…
I was given good advice before ordering my fire. The delivery was quick with no issues
8 april 2026
Antwoord van Direct Fireplaces
Hi,
Thanks for your review.
We take pride in offering quality sales advice and speedy delivery, so it's great to hear that this has been your experience in ordering with us.
Please let us know if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
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