We went to the store where there were a lot of both electric and gas fires on display. We chose an electric fire, we were served straight away and as the delivery driver was getting ready to deliver s... Toon meer
Bedrijf heeft geantwoord
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I gave you a 4 not because of the service, the product or anything like that. That was all very good, efficient with a very swift supply. I commend you. However, your poor driver/delivery man was on h... Toon meer
Bedrijf heeft geantwoord
Very quick delivery. Very pleased with our Bari electric fire. Well packaged and seems good quality. Very realistic logs and flame effect.
We were pleased to find a replacement like for like fire for our old Valor Homeflame Harmony with this company. However once I’d paid and ordered it we were told they could source one, despite a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Openhaard- en kachelwinkel
- Huishoudapparatuur winkel
- Decoratie- en interieurwinkel
- Openhaardfabrikant
- Verwarmingsapparatuur leverancier
- Ketel- en verwarmingsdienst
Over Direct Fireplaces
Geschreven door het bedrijf
At Direct Fireplaces, we’ve been helping customers create warm, welcoming homes for over 20 years. With decades of experience in the industry, we’ve built a trusted reputation for providing high-quality fireplaces backed by a professional, reliable service from start to finish.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
We specialise in gas and electric fires, as well as complete fireplace packages designed to make upgrading your space simple. Whether you’re looking for a modern centrepiece or a more traditional look, our range has been carefully selected to offer both style and performance—so you can find something that fits your home perfectly.
Over the years, we’ve supplied fireplaces to thousands of happy customers across the UK. We understand that choosing the right fire or fireplace can feel like a big decision, which is why we focus on making the process as straightforward as possible. Our team is always on hand to offer clear, honest advice, helping you find the right solution without any pressure.
We’re committed to offering great value without compromising on quality. By working closely with trusted manufacturers and using our experience to select the best products, we ensure everything we sell meets the standards our customers expect. Whether you’re updating a single room or planning a full renovation, Direct Fireplaces offers the products, knowledge, and service you can rely on.
Contactgegevens
137 Wellington Rd North, SK4 2PF, Stockport, Verenigd Koninkrijk
- 0161 376 4181
- sales@direct-fireplaces.com
- www.direct-fireplaces.com
Over 20 years trading
4,4
Uitstekend
373 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I was given good advice before ordering…
I was given good advice before ordering my fire. The delivery was quick with no issues
8 april 2026
Antwoord van Direct Fireplaces
Hi,
Thanks for your review.
We take pride in offering quality sales advice and speedy delivery, so it's great to hear that this has been your experience in ordering with us.
Please let us know if we can offer any further advice,
Kind regards,
Direct Stoves & Fireplaces
Very professional service
Very professional service . I cannot fault Direct Fires . I am so pleased with both my fires . Excellent 👍
23 maart 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thanks for your positive review,
We always aim to offer professional service and high quality products, so it's great to hear that this has been your experience in ordering with us,
Please don't hesitate to let us know if we can assist further,
Kind regards,
Direct Stoves & Fireplaces
Excellent company and product
Excellent company and product, delivered on time easy to deal with
26 maart 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi David,
Thank you for your review.
We're very pleased to hear that you found ordering with us to be easy and that the delivery was received as expected,
Please let us know if we can offer any other assistance,
Kind regards,
Direct Stoves & Fireplaces
A must visit Store.
We found the choice and quality of fireplaces on display was amazing. We had been looking for a new fire, and been to so many stores, but nothing had stood out. Direct fireplaces made our decision very easy. Within 30 minutes with help from the fantastic staff we bought a fireplace with marble surround. A must visit store.
6 maart 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Keith,
Thanks for your review,
It's great to hear that our showroom staff was so helpful and that you found the right fireplace for your needs.
If we can offer any further assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Terrible after service
This is the first time I have ever written a negative review on a purchase from a company, however I feel impelled to do so as a warning to customers. Gas fire, purchased in a ‘sale’ in January. Fitted last week and we did not open the packages until this point. When opened the gas engineer pointed out two dents. He continued to fit the fire due to his time restraints, he stated that companies are generally very good with these situations. I contacted Direct Fire Places today, provided them with the required images of the damage. They have refused to offer me any support and to provide a replacement for the damaged piece. Excuses such as.. I purchased it six weeks ago, I should have notified them straight away of which I have done so today as soon as it was brought to my attention (I have been away from home during our renovation work). I will never buy or recommend this company. Typical in being keen to take £850 from me without any efficient customer service after care.
10 maart 2026
Review zonder uitnodiging
Fireplace suite took a long time to…
Fireplace suite took a long time to arrive and when it did the surround was wrong. Took a further ten days to get the correct surround delivered.
24 februari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Hannah,
Thank you for your feedback,
We are very sorry for any inconvenience. We appreciate that, as you mention, there was a delay in delivery of the fireplace suite and the surround was incorrect upon receipt.
As we're sure you can appreciate, both the initial delay and the time taken for the new surround to be delivered were due to factors beyond our control, as the goods in question are dispatched from our supplier. In both instances, our team worked to resolve the reported issues ASAP through coordination with the supplier, and can only apologise that it took as long as it did to have the complete fireplace in situ.
If we can offer any further assistance, please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Highly recommended
Great range of products and at a very competitive price. From ordering to shipping and final delivery everything went really smooth. The guys at customer service are quick to respond, answering all questions fully, ensuring complete satisfaction.
2 maart 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Neil,
Thank you for your review. We're glad to hear that you had such a positive experience in ordering with us and with our delivery services.
If we can offer any further assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Happy with the delivery along with…
Happy with the delivery along with constant updates
2 maart 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Rachel,
Thanks for your review,
It's great to hear that the delivery went well and that you were kept suitably informed by our dispatch team and delivery partner,
If we can assist further then please don't hesitate to get in touch,
Kind regards,
Direct Stoves & Fireplaces
Very nice showroom experience
Very nice showroom experience. Sales team knowledgeable and professional. Good choice of products and installation process easy to arrange
8 februari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thanks for your kind review,
We're pleased to hear that your experience in our showroom was so good and that you were impressed with our sales advice and product range.
If we can offer any further assistance then we'd love to hear from you again,
Kind regards,
Direct Stoves & Fireplaces
Over the moon with the fire for our…
Over the moon with the fire for our media wall New Forest 1600, needed a bit of help registering it, customer service was brilliant, strongly recommended.
19 februari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Dave,
Thanks for your kind review.
The New Forest 1600 is a very popular media wall fire and we're glad that you've been so impressed with this, as well as the customer service received from our team.
If we can assist further then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Double check that a LPG Gas Installer is available in your Area!
We bought a LPG gas fire from Directfireplaces after FIRST CHECKING that DirectheatingServices could supply a gas engineer in our area. This turned out not to be the case as their fitter was not prepared to travel the distance. So although the fire arrived within a few days we had to manage with expensive electric heating for 11 weeks over the cold Winter until a local LPG gas installer eventually became available.
18 november 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Cathy,
Thank you for your review,
We are sorry for any inconvenience regarding this order. As we're sure you can appreciate, gas engineers are sub-contracted through Direct Heating Services and while we try to provide as accurate a picture of their coverage area as possible, this is still ultimately at their discretion.
Not all Gas Safe Engineers will work with LPG appliances and this can also affect lead times for fitting depending on the customer's location.
If we can offer any further advice or assistance then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Rubbish Service
Ordered 4 weeks ago and had no updates regarding my order by the company Direct Fireplace absolutely terrible service. Also was given a delivery date and still gave more than the time frame and still didn't receive anything on top I had to ring them to find out where my order of £400 was will never use this company again in the future.
17 februari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Atif,
We are very sorry for any inconvenience regarding this order.
We can see that you were contacted by our Dispatch team the day after the order was placed, advising that the fire had fallen out of stock with our supplier and that this was on a February lead time.
Unfortunately, and as you will be aware, there appears to have been a further delay which was not communicated to our team. As we're sure you can appreciate, the Dispatch team would not have known to provide a further update without knowledge of the delay, as the fire in question is usually dispatched direct to the customer from our supplier.
This being said, we completely understand your frustration and if there is anything else that we can do to assist then please don't hesitate to let us know,
Kind regards,
Direct Stoves & Fireplaces
Compact little fire
1 februari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Barbara,
Thank you for your review. We trust that you've been enjoying your new fire,
If we can offer any further assistance, please let us know,
Kind regards,
Direct Stoves & Fireplaces
Attentive and knowledgeable staff
Attentive and knowledgeable staff. A wide selection of products in its showroom. Fitting was done without problems and installer left room clean and tidy. Showroom experience in Nov.2025 and fitting 12/01/2026. Delay with fitting g my choice.
12 januari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Elizabeth,
Thanks for your review.
We're glad to hear that our staff was attentive and that you were impressed by our range of showroom displays.
It's also great to hear that you order has now been installed.
If we can offer any further advice or assistance then please do let us know,
Kind regards,
Direct Stoves & Fireplaces
Faulty electric evonic fire …
Although the service at the branch was great by dylan. I paid over 2,000 for a evonic fire to be delivered 3-5 days and took over 2weeks . Then they called to say they didn’t have it can we send a different style. I agreed. It arrived faulty , motor too loud to even have on. They agreed to swap it the same day before my media wall was built . They then called again to say sorry we haven’t got a replacement , we will send an engineer to fix your faulty one . All this after paying over £2,000 . Still waiting for engineer visit .
5 januari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thank you for your review. We are sorry for any negative experience in ordering with us.
We had requested further information from yourself through Trustpilot to be able to locate your order and investigate this matter further. Unfortunately, the email address which you have provided does not appear to link to an order on our system and when we have tried calling you to discuss this, we have not been able to speak to anyone.
We have located an order which we believe to be your own but would require confirmation of an order reference number to advise further.
Based upon the notes on our system for this particular order, we can see that our showroom team has in fact been in communication with Evonic Fires as the manufacturer. This was both to try and expedite an engineer visit and (by your request) to delay a scheduled visit because of a prior commitment.
If you can call our customer service team or email customerservice@direct-fireplaces.com providing your order reference number and any supporting information, we would be happy to advise further,
Kind regards,
Direct Stoves & Fireplaces
Dimplex Optiflame fire
THE WEBSITE WAS FAIRLY EASY TO USE AND SELECTING AND ORDERING WAS STRAIGHTFORWARD. DELIVERY TOOK JUST A FEW DAYS WITH ADVANCE INFORMATION.
THE FIRE REPLACED AN OLD ONE OF SIMILAR DESIGN AND IS ALL WE EXPECTED. THE FLAME EFFECT IS SUPERB AND SILENT AND THE MIX OF CRYSTALS, COAL AND LOGS LOOKS WARM AND COSY.
WE WOULD RECOMMEND THIS FIRE AND THIS SUPPLIER.
15 januari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Kenneth,
Thank you for your review.
We're glad to hear that you found our website easy to use, and that the fire which you've ordered has been a straightforward replacement for your existing fire.
It's also fantastic to hear that you'd recommend Direct Fireplaces based upon your ordering experience,
If we can offer any further advice or assistance then please let us know,
Kind regards,
Direct Stoves & Fireplaces
Appalling service
Appalling service, started with requesting a quote through the website and proceeded to ask simple questions about the chosen fireplace and measurements, back and forth emails for over two months and they would either not reply, or completely ignore some questions on my email. They could not tell me simplistic information about the product, and therefore I did not purchase anything through them, personally I would avoid.
1 december 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi,
Thank you for your feedback.
We are very sorry to hear of any disappointment regarding the service received. It is always our intention to offer high quality advice, and we can only apologise that we were unable to answer your questions satisfactorily on this occasion.
If there is anything else that we can do to assist at this stage then please don't hesitate to contact our Sales team via 0161 376 4181,
Kind regards,
Direct Stoves & Fireplaces
Nice fire but a few quibbles
My order, arranged through your Bromsgrove outlet, arrived on time with helpful delivery staff. The product arrived well-packaged and without any damage. Once I'd put it in place I was (and still am) very satisfied with my choice of product.
However, three things to improve..
1) I'd ordered a grey finish to the hearth and mantle. They came as two shades of grey, but I can live with that.
2) The power plug is supposed to be anchored by a plastic part which is held in by a screw. There is no screw hole pre-drilled by the plug inlet so I've had to leave this off. Luckily the plug fits tightly and I've anchored the hearth to the wall so there will be no movement.
3) The instruction manual could do with an update to reflect the product I actually purchased, i.e. free-standing fire with mantle and hearth. I'm still a little confused as to whether I should have fixed the mantle to the wall although this isn't feasible given that I'm instructed to leave a minimum 20mm gap at the back of the fire (page 13).
Despite the above I shall look forward to using it for many years to come.
3 januari 2026
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Glyn,
Thank you for your order and for your review.
We're glad to hear that your experience in ordering with our showroom team, and insofar as delivery, was so positive.
This said, we're sorry for any inconvenience regarding the installation process. Some of our stone fireplaces are made to order for the fires around which they are constructed, and as such do not always come with full, specific printed instructions (as opposed to the fire units which will usually be delivered with a dedicated user manual).
We appreciate your feedback regardless and will make sure to pass this onto the manufacturer. Please let us know if there is anything else we can do to advise,
Kind regards,
Direct Stoves & Fireplaces
Please read before buying
Our experience paying for the fire was ok.
The fitting was was another matter.
Had to ring the day before to check that the installation was taking place as we had no call to say what time to expect the fitters. Was told to expect them at 8am.
They finally turned up at 10am. On arrival they turned on loud music and took over the living room. Made no attempt to cover furniture. Used heavy breaker to take out bricks and covered the whole room in thick layer of brick dust. Curtains everything. They had a vacuum but obviously chose not to use it to reduce dust. It was a cold wet day and they left the front door open all day and marched in and out of the house covering the floor with dirt and ruining door mat. They basically gave no regard to the fact that they where working in somebody's house and treated it like a building site. When not working they thought it was ok to sit on our couches covering them in the shit off their clothes the brick dust whilst playing on their phone like teenagers.
It took them until 6:45pm to finish the job they left all rubble and materials strewn over the drive in a complete mess not separated. Bricks and rubble in cardboard boxes etc.
I've never seen such a pathetic excuse of so called tradesmen in my life. The plaster finish around the fire was so poor we had to finish it ourselves. On closer inspection of the fire it was covered in scratches that they ( touched up ) with black spray paint to disguise them but failed.
I am being honest in saying it was the worst experience we have ever had letting these people into our house. We would never allow them into it again and recommend you don't either. Please do your homework and avoid these cowboys. The fire was very expensive and I am sure you could get it cheaper and installed by competent installers elsewhere. We just chose them as they where local and didn't research or read any reviews about them. We will not be getting the fire serviced by them or recommend them to anyone. I would strongly recommend you go elsewhere.
17 december 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Christopher,
Thank you for your feedback. We are very sorry to hear of the negative experience with the installers.
The engineers that we recommend are vetted and subcontracted through our fitting team at Direct Heating Services. As such, we do take such complaints very seriously as we appreciate that this can severely impact a customer's overall impression of ordering with us.
We have made a request with yourself for further order details so that we can investigate this matter with the fitting team. If you can respond ASAP or contact our team with the same information, this would be greatly appreciated,
Please don't hesitate to let us know if we can offer any further advice or assistance,
Kind regards,
Direct Stoves & Fireplaces
Fire place arrived quickly and the…
Fire place arrived quickly and the fiting was also quick.
17 december 2025
Review zonder uitnodiging
Antwoord van Direct Fireplaces
Hi Ian,
Thank you for your review,
We're glad to hear that the delivery and fitting process was very quick and trust that you're happy with the fireplace received,
If we can offer any further assistance then please feel free to get in touch,
Kind regards,
Direct Stoves & Fireplaces
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