ExchangeHolidayHomes Reviews 

Similar to Sheila below, emails and phone calls have gone unanswered. I guess that means all credits (I have 120, easily enough for a few holidays) are lost. Pretty galling given I worked hard hosting others to earn them! I feel sorry for those with even larger credit balances. Just looked back at my previous (2019) review of this company - what a contrast!

Can’t get hold of them at all. Don’t answer calls/ messages/ e mails- always family problems or other apologies/ problems. Not sure who participating in scheme in 2025/6. Have lots of credits to use but seems futile now?

Always quick and friendly service.

Excellent service. Always a prompt response & the team will do all they can to facilitate your request. I have used Exchange holiday homes for years & have never had a bad experience. Keep it up 👍

Service is always prompt and efficient. However it is not always easy to persuade owners to let property through the scheme. We have built up points which we want to use but despite trying to book early, we are having difficulty in using them.

Personal contact via phone or email is great.
Website needs an overhaul as it is not very user friendly to search.
Not enough availability showing.
Insistence on names of people is annoying. You are booking the property, would be better to have a lead person named and insistence that the property occupancy is not exceeded.

Excellent company
Professional and efficient

Exchange arranged speedily and trouble free for May in the UK. We are looking forward to the experience.

Considering the difficult circumstances finding 'staycation' accommodation this year, because of the pandemic, I was very pleased to find a satisfactory exchange for this summer. The EHH staff have a difficult task with most property owners preferring to rent their properties to holiday makers to recoup their losses from last year. I have always been pleased with the many exchanges that have been successfully arranged for me over the years, and hope to continue working with the friendly helpful staff at EHH. Well done.

As usual the EHH team did their best to find us an exchange. Not easy at the moment, but happy to say we're going on holiday! They are always quick to respond and to keep me up to date with enquiries made. Excellent!

As usual great properties and excellent quick and helpful service

Excellent communication, very helpful

Very helpful, patient and professional service

Very helpful and have a good selection of holiday houses 🏠

After many attempts at an exchange, we were finally successful. The automated system of requesting failed, but was eventually rectified with an email request to EHH staff regarding our interest. After the staff were engaged, it ran smoothly and quickly to a positive conclusion.

Efficient booking. Good service.

Always at the end of the phone to help. Emails answered promptly. I've exchanged several times now, and nearly all were in lovely properties.