ExecuCar Reviews 52

Our driver, Kevin was a great driver. We felt safe and comfortable.

Excellent service. My driver was ready and waiting and helped carry my bags. He was on time and very courteous. Car was very clean.
Will definitely use this service again.

I’ve used this company for years when I’m going to/from the airport. Have never has a single issue.

We arrived early, but our driver accommodated our new schedule. He was pleasant to speak with a quite informative. Great experience!

The driver was helpful friendly & professional. The price was reasonable and it was great to count on them for a late night pickup.

Communication is very good. Driver was very nice, spotless vehicle, safe driver. Very friendly, made us feel.at home.

I used this company to book a ride to and from the airport for spring break for my kids and I. It was a week-long trip, we had a lot of luggage, and our flights were both either very early in the AM or late at night, so I didn't want to worry about trying to find an Uber. Big mistake. The ride TO the airport was fine. But our ride home from the airport (at midnight) got cancelled DURING OUR FLIGHT HOME. Even though the company texted me the day before to confirm that our ride was all arranged, I landed to find an email from them saying that our ride was cancelled. My kids and I were stranded at the airport at midnight with all our luggage, after a very long day of traveling. I will never use this company again. Avoid them at all costs.

Here's the email I got from them:
Hello Ms. Chaney,
We are reaching out to you to notify you that we have been unable to secure a vehicle to pick you up this evening at Bush Intercontinental Airport. We apologize for the inconvenience and understand that you are arriving soon. Please check in with the Information Desk at the airport for the transportation options available to get you to your destination. We will, of course, process a refund immediately.
Regards,
Michael
McCormick Transportation, LLC dba SuperShuttle Express/ExecuCar
P.O. Box 5512 Scottsdale, AZ 85261

Like others I failed to check reviews in advance as I needed a ride from the airport.. should have just used ride share. Paid extra for a more expensive service than what was provided - my confirmation made it seem something equivalent to an Escalade would be my transport but instead it was just the bog standard zTrip minivan. The guy didn't even get the same instructions as me and was unaware of where he was supposed to be picking me up. Was forced to pay 18% gratuity at the more expensive rate than a standard zTrip van. Literal scam / bait & switch.

Shame on me for not checking reviews before booking through execucar. They do not vett their drivers. Horrible service, driver 1 hour late, lectured us, and when challenged via my paperwork in my hand, threatened to drop us off in the middle of the road. Always check reviews before hiring. Will not ever use them again!

Wish I had read reviews ahead of time but we were traveling very last minute.

Do not use ExecuCar by Super Shuttle Express.

They canceled with no explanation hours before our flight landed.

We had to scramble to find alternative transportation.

Very unprofessional. They had 5 days to honor the reservation.

We receive an email from Josh Haynes telling us to seek other means of transportation.

Our driver was fine to start with until it was time to drop us off. He asked for a tip even though I stated it had been prepaid during the booking, he said no and wanted $20. He also claimed he had to wait an hour for us which isn't true as he messaged me as soon as I flight landed and told me to text once we were in zone 20A and he would then leave to collect us. Which is exactly what happened.

He also claimed he picked up someone who has a similar first name to my last name so took him half way until they both realised they had it wrong. So we had to wait extra for him to return. None of that was our fault. Very disappointed.

I booked a car to take me and my family from our hotel in Manhattan to JFK. Pick up was 5.35am. They phoned me the day before to confirm everything was in order.
On the day we were travelling the driver never turned up.
No phone calls or messages about being late, nothing. We were left standing in the street.
I finally got through to a dispatcher who said they would put me through to a driver but instead they hung up.
In the end we have to try and find a taxi otherwise we would have missed our flight. They said they would give me a refund but never did.
DO NOT USE THIS COMPANY !!

What is the point of calling ahead of time to confirm arrangements for your next days travel pick you are told everything is fine. But at 4am in another country your phone dings from an email saying rate your driver… WHAT! So I called and dispatch will give the line there’s nothing we can do we just schedule, so I call the local office in kc and she says you have to talk to dispatch…. ANGRY IS AN UNDERSTATEMENT RIGHT NOW!!!! SO NOW WE WILL HAVE NO RIDE AND THEY GOT PAID PLUS A $50 TIP!!!! DO NOT USE THIS COMPANY KANSAS CITY!!!

I paid for a meet and greet at the baggage claim. No driver to be found. He was 45 minutes late. We were picked up outside. Called the dispatcher and he said it was due to traffic. Really? Traffic in NYC? The driver said it wasn’t traffic. It was because the original driver canceled. This is the by far the worst car service I have experienced. I paid for a service that I did not receive. Very frustrating to say the least.

No warning - no car showed. I was lucky to be able to quickly change plans and drive to the Airport. Once there and checked in it was impossible to get an answer.
DO NOT USE THIS COMPANY.

Never ever trust this company or Super Shuttle Tampa. They left my family including 3 kids stranded at Tampa airport on January 2nd. When I called to find out where our driver was, customer service told me they no longer offer car service in Tampa and my reservation was cancelled. Since when?! They are still advertising on Google and I never received the cancellation email they claim to have sent on New Year's Eve. Because sending an email on a holiday with no follow up is a great way to run a business. These people are a scam. Do not give them any sort of payment information.

We booked our car 2 weeks out, before our trip. Got picked up to go to the airport, but then when we got back we were told our car was CANCELLED! Cancelled. On Christmas Eve. At Los Angeles Airport. The lady who initially answered was rude, didn’t seem to give a sh%# at all. Told me “you canceled it”. I did NOT cancel my ride that would take me to my house an hour and a half-3 hours away, depending on traffic. I will admit I called her a
Profanity, I am so unbelievably mad. It wasn’t right of me
To do that, but this company left two people stranded at LAX with ZERO notice on Christmas Eve.

I called back immediately, the lady hung up on my husband and said she didn’t “appreciate being cursed at.” Kept calling. Call was hung up on twice before I finally was sent to the overall reservation department. This woman was much friendlier. She
Ended up telling the EXECUCAR CANCELLED OUR CAR BECAUSE THEY DIDN’T HAVE ENOUGH CARS YESTERDAY!

YESTERDAY!

I did NOT get any sort of notification about this cancelation! NOTHING!

Thank God for Uber.

I booked 2 months in advance, When I found out plane delayed I called them to notify. They told me not to worry. The driver checked the flight. When we landed at lax no driver. Called I was on hold for 20 minutes. Dispatcher asked my name put me on hold another 10 minutes. Then gentleman said our plane was ontime driver took another lift. He was wrong knew it. Here are 2 70 year old ladies at lax 8:00 pm. no umber or lift app. Which is needed for a ride. Did they care NO. I wished I would of looked at reviews Im out 90 Dollars. They will not contact me about refund.

I have been using Exeucar ln the Tampa Bay area for about 5 years. Always on time, or a little early. Drivers always pleasant, and helpful. Strongly recommend.

I wish I'd read the reviews. Pre-ordered and stupidly paid for a black town car pick up from JFK to my hotel. Driver called on an unlisted number so I wasn't able to call them back that I was waiting outside where they had requested I met them. Over 45 mins and no show, I had to get a taxi to my hotel room. Emailed them immediately requesting a refund and got a text message they were ready to collect me? This was 3hrs after the requested time. Avoid this company! After reading other reviews I'm doubtful I will receive my refund.