ExecuCar Reviews 52

I dont usually schedule rides to airport ahead of time, but decided to give it a try in LA. Pick up was scheduled a week in advance to depart LA at 5am. At 3:30am, I got a call that my car broke down and they didn't have any other cars to pick me up. Really??? Never again. Back to uber's and taxis.

My husband and I booked and paid for a Sudan through Execucar before leaving the uk. The morning we were leaving Sanfrancisco for a flight to New York we received a text 30 minutes before pickup cancelling the car. We have been trying for Four weeks trying to get our money back. Sent several emails and they have not responded.
DO NOT USE THIS COMPANY. Only wish I had read the reviews before I booked.

We had a GREAT experience with SAM(705), our Execucar driver from LAX to Redlands, CA.!!! Highly recommend him if you need a ride while in Southern California!!!
On October 15, 2019, our arrival to LAX was delayed two hours due to a maintenance issue with one of our planes, so we had to reschedule our original arrival time. We called their customer service number right after we got our luggage from the baggage claim area and SAM was there within a few minutes. It was a very pleasant ride!!! Thank you so much SAM!!!😁

We booked a transfer on August 5 to go to JFK with 5 people, 4 suitcases and 2 duffle bags. The car which was sent to us could only sit 4 and could not hold the bags. We could not reach anybody as their office was still closed and the driver had no solution to offer. Since we had paid in advance, we had to call for a Uber and go with the 2 cars to the airport. We called the Execucar company several times to get a refund and left several messages but were never called back.
We unfortunately didn't look at the reviews before booking. Most of the reviews are very bad and they seem to make their business in ripping off customers. Just avoid these gangsters who hopefully will go bankrupt at some point. Uber to the airport is more reliable and less expensive

We booked a car to pick us up from Los Angeles airport on 19th Jun. The driver didn't show up and I had to hire å taxi. I created a case and asked for refund, but I never got any reply.

I am very unhappy with the service this morning. The driver did show up 20 minutes early. However, I was not ready yet so I came out to meet the driver right at 520 when the reservation time was set.

Instead of greeting me or offering to take my bags, he just sat at the driver seat and opened the trunk. I placed my own bags in the trunk and got in the car behind the driver. The driver still didn't greet me or say a word.

The car was dirty and had trash in the back seat. I've attached a picture.

Then the driver burped every few minutes and had some foul smelling odor due to this. I got the most of the odor as I sat behind the driver.

The driver also sped over the speed limit.

He also missed the exit toward Dulles toll road. He missed it and then proceeded to drive on the shoulder.

I arrived at the airport later than I expected.

I've taken Exexucar several times. But this was an atrocious experience and I will never use this service again unless I am compensated.

Will be travelling with significant luggage, so figured I would splurge and reserve a car from LGA. Go to schedule the car and then receive an error message "Sorry, this address is outside of the service area for New York - LaGuardia Airport (LGA)."

Note that I'm going to Brooklyn, a location just 25 minutes from LGA.

This is exactly what's wrong with these legacy transport companies, they probably don't want to drive to Brooklyn or the fare is too small since it's too close.

Total waste of time, I'm just sticking to Lyft from now on...

For the 3rd Time, My ride has NOT SHOWN UP to take me to the Airport! I use this service every weekend this year, flying home, then flying back out.
So this last time, i had a 2 week trip to California, so as i wait for them to arrive and call, they say they're sending someone, i wait, I wait, i call the driver and he says he's coming in 2 hours....? what? wrong again! So i now have to jump in my car and drive like hell to the airport, running to my flight. i have to park at the airport...for 2 weeks. then i have to drive the long drive home after being on a plane and airports for 13 hours, after working.
Their idea is to pay me for the parking - MINUS the ExecuCar Fee...!? But you didn't show up, you didn't drive me anywhere, why should i pay for a service i did not recieve!? I didn't want to park, or drive or leave my car in a parking deck for 2 weeks. My parking should be returned 100% and i should not have to pay for a service YOU DID NOT PROVIDE. and guess what Hung T. Customer Care Case Manager - I will not be.
IF you can't be present to pick people up, then you're not doing you're business or your customer's right. So keep your $68.00 and i'll keep the $160 i've been paying you every weekend..you do the math!

Without question THE worst company I have ever sadly experienced in my career; 14yrs to date in private aviation, 12yrs prior in motosport and aside from making my wife and I and our 15mth old daughter wait for 1hr after landing...and speaking with nothing but useless phone advisors. A poor guy turns up in a completely wrong car! A sedan when I prepaid for PURPOSELY an executive SUV for space AND A CHILD SEAT!!! The sedan didn't have one.

DO NOT USE THIS SET UP.

Didnt turn up left us stranded in New york customer service was dreadful and did not care about us

Do Not Use!!! Awful. No show. No live person to speak with. Require email communications for service issues. Convenient for them- deplorable customer service for us. Now am told they have 7 days to respond. Outrageous- book elsewhere- NOT with this company!!

Part of Supershuttle in the US
Execucar are supposed to provide an executive car service.
We booked and paid a month in advance for our car, they give you a number to call which of course is not free on foreign phones. After listening for ages to garbage about their new app. We were finally told that "sorry its been a very busy day, we don't have a car for you" Execucar left us stranded at Los Angeles airport. We had to sort ourselves out an alternative transfer. There are plenty of OTHER companies that will pick you up and drop you off RELIABLY. Don't go to the US after a long flight only to be basically given the finger.
Check Facebook and other sites for other similar stories.
Execucar were utterly useless. AVOID AVOID AVOID 0/10 rating.