Expedia Reviews 657

Please stay away from this company for your flight booking. I requested for a change in flight more than 48 hours before my departure. No new flight was offered but rather told me to cancel my flight and promised a credit refund. I cancelled my flight like they suggested but Credit refund was never issued. Stay away please for your own good.

I booked my return flight from Urumqi to Hong Kong through Expedia in March 2025. When checking in at Urumqi Airport, I was refused to get my boarding pass at Cathay Pacific counter, the reason was that they could not see my payment record on the chech-in counter terminal. Though the airfare was paid in March, and could be seen in my Visa transaction, Cathay Pacific still refused to issue my boarding pass. There was an issue between Expedia and Cathay Pacific with the transaction. But Expedia never informed me of this issue, I was kept in the dark until I checked in. I ended up purchasing a nother ticket right at the counter at three times the original fare.
Expedia did not admit their negligence to inform their customers when there was an issue with the ticket. Cathay Pacific was unethical not to issue the boarding pass when they already had the fare. So I actually had two seats on that flight, one was left vacant. If I did not pay the original ticket, will the airline hold my seat for four months?

First & Last time doing business with Expedia. I'm so frustrate with the booking errors that Expedia made, and now I'm not obtaining my refunds for my flights(6) even though my airlines have record showing booking have been cancelled by Expedia. Talking to a customer service get you no where. They told me to deal with the airline directly because Expedia is merely a third-party service; therefore, when issues arise, mostly they'll be unresolved.

Nous avons réservé un hébergement d’une semaine en Martinique par l’entremise d’Expedia, quelques jours avant notre départ. La réservation indiquait clairement : « Réservé via Expedia, géré par VRBO ». Nous avons reçu une confirmation officielle, tout semblait en ordre, et nous sommes partis en toute confiance.
Au moment exact où notre avion a atterri en Martinique — littéralement lorsque les roues ont touché le sol — nous avons reçu un courriel nous informant que notre hébergement était annulé.
Nous sommes une famille de quatre personnes, arrivant dans un pays étranger, soudainement sans aucun endroit où dormir.
J’ai immédiatement tenté de contacter Expedia, mais on m’a constamment redirigée vers VRBO, puisque la réservation était gérée par leur « entreprise partenaire ». J’ai finalement réussi à parler à des agents du service à la clientèle de VRBO. Les personnes étaient polies et semblaient attentionnées dans leur ton, mais aucune aide concrète ne nous a été offerte, à part le remboursement de la réservation initiale.
Notre hébergement coûtait 450 euros. À ce moment-là, les seuls logements disponibles pour les mêmes dates coûtaient plus de 4 000 euros, ce qui était totalement hors de notre budget. J’ai expliqué la situation clairement et demandé de l’aide pour trouver une solution. À chaque appel, on me répétait que « tout le monde était là pour m’aider » et que « tout allait bien se passer », mais rien n’était fait.
Pire encore, les appels ont été abruptement interrompus à quatre reprises. Chaque fois, je devais recommencer le processus depuis le début, réexpliquer toute la situation, pour finalement être raccrochée lorsque venaient les promesses d’aide.
Lors du quatrième appel, on m’a dit que je recevrais un courriel et que, si je répondais en demandant davantage d’assistance, quelqu’un m’aiderait à trouver un autre hébergement. J’ai répondu immédiatement. Je n’ai jamais reçu de retour.
Nous avons donc dû nous débrouiller seuls. Une connaissance sur place a accepté de nous dépanner, mais n’avait pas d’espace pour nous héberger. Mes enfants et moi avons dormi par terre, et j’ai dû gérer toute la situation seule, après une longue et épuisante journée de voyage.
Cette expérience a été extrêmement stressante, inacceptable et dangereuse pour une famille voyageant avec des enfants. Un simple remboursement ne règle absolument rien lorsqu’une annulation de dernière minute laisse des gens sans logement à leur arrivée.
Je ne réserverai plus jamais avec VRBO ni Expedia. Il s’agit, sans aucun doute, de l’une des pires expériences de voyage que nous ayons vécues.

We purchased a $7000 package vacation package with Expedia for an all inclusive trip to Mexico. Our outbound journey was fantastic with air canada providing our flight with 2x 50lb checked and 1 small carry on and 2 hand luggage which is standard. On our return flight from our package we unfortunately flew with WESTJET and had to pay for all our bags so costing an additional $300 for the basic luggage we had. Very disappointing I will never use Expedia again or westjet !!!!

pictures provided for ''Standard Room, 1 Double Bed, Non Smoking (Small Room)'' at the hotel we booked were not what we ended up with. expedia uses the same pictures so they take no responsibility if what is posted is inaccurate.....don t trust what you see when booking hotel rooms on expedia's site!!!!

Never again will I use Expedia. All around disappointing from misrepresented properties, absolutely useless Customer Service support when the booked property was shut down. In fact the agent advised that charges couldn't be reversed. and further, I would have to find my own lodging for that night. Requested to speak with a supervisor but was denied. Lastly,Expedia unexplained charges appeared on my credit card statement outside of my travel dates.
The date of experience below is irrelevant due to multiple dates involved.

Terrible expérience lors d'une location de voiture. J'avais effectué la réservation du véhicule au mois d'août pour mon voyage en République Dominicaine via la plateforme Expedia aurpès de la compagnie National Car Rental (donc 4 mois avant). La compagnie m'a demandé deux jours avant la prise en charge de compléter un formulaire en ligne avant mon arrivée, afin d'accélérer la prise en charge. Tout semblait donc sous contrôle. Cependant à mon arrivée on m'a informé qu'aucun véhicule n'était disponible et la préposée n'avait aucune autre alternative à me proposer et ne démontrait pas aucune empathie, et ce, malgré les pleurs du bébé qui nous accompagnait et pleurait de fatigue suite au vol de 5 heures. Sur le coup je ne pas pensé de communiquer avec Expedia (bébé en pleure et trois autres co-voyageurs en attente). Je me suis donc retourné immédiatement vers les autres agences. Résultat, la location m'a coûté deux fois plus cher que le prix pour lequel j'avais réservé. À mon retour, après avoir insisté, tout ce que l'agent du service à la clientèle me proposait est un crédit de 3 jours sur la prochaine location. Ce qui est totalement insatisfaisant. ÉVITEZ cette compagnie. Numéro de réservation : 1680874989 et de son côté Expedia, m'a répondu qu'ils ne pouvaient m'aider, parce qu'il n'y avait pas de numéro de contrat inscrit sur la copie du contrat de location de l'agence vers laquelle j'avais réservée en catastrophe. Donc refus d'assistance pour un détail aussi bénin.

Got charged more than double the price, for a car rental booked through Expedia. So I won't book car rentals through Expedia again.

Used to use Expedia a lot, but I will never use it again. absolutely disgusting, what kind of design is this virtual agent and what kind of agent lies to their customer and try to put fault on them?

Wanted to only cancel flight for 1 out of 2 travellers, the agent cancels THE WHOLE TRIP instead of just 1 traveller. When I spoke to an agent, they lied about me cancelling the whole trip before I specifically mentioned the traveller I want to cancel for.

I used to use Expedia ALOT and after this experience, never again.

I wish I could give a 0 star review. Total Runaround, Zero Accountability

I booked my flight through Expedia and then the airline changed the schedule. That change now makes me miss my next flight. This is clearly an airline-initiated schedule change — but instead of helping, Expedia has been nothing but a disaster.

They keep telling me to call random airlines that have NOTHING to do with my ticket. First they told me to call South African Airways (not involved at all), then blamed “Air Italy” (which literally doesn’t even exist anymore), when the actual airline is Aeroitalia. Every call feels like I’m talking to someone who can’t even read the booking properly.

No one takes ownership. No one fixes anything. They just bounce you around and hope you give up.

I didn’t change my flight — the airline did. And yet Expedia refuses to properly rebook me, refund me, or even acknowledge that their own system is wrong.

If something goes wrong with your booking, good luck. You’ll spend hours repeating yourself, being sent in circles, and getting absolutely nowhere.

I will never book through Expedia again. When things go wrong, they disappear — and you’re left to clean up their mess yourself.

This is a follow up to our vacation package from October 8-15th 2025 to ‘puerto morales’. I have sent multiple
Correspondences and only
Getting pathetic responses and resolution proposals just recently.
-resort advertised as an Iberostar. False. It was Under renovations and transitioning from palmar beach resort to Iberostar apparently a week after our departure. Never told about this ahead of time as we would have cancelled or changed resorts.
-multiple pools closed, only two restaurants Italian or Mexican. Very little variety. No buffet. Multiple gym closures( high importance to me)
- almost ZERO beach front and was advertised as puerto morales . IT IS NOT. Nothing is walkable from here.
- no hot water for first 4 days.
- NO ALCOHOL served after 11pm ANYWHERE at resort.
Pros: great staff , beautiful rooms and large balconies
I have been offered a 50 dollar credit and now 176 which honestly doesn’t even cover all our taxi rides back and forth from the cancun airport . I have been a loyal Expedia customer for well over a decade. And have in the past been treated with fairness and appreciation. That is no longer the case and obviously there is a lot of competitive travel hubs that I will be booking my
Upcoming bucket list trip with in May ( aprox a $15,000 booking). Thanks Expedia. You’ve made that decision easy.

I needed to cancel my flight and did so before the 24 hours were up. I was promised a full refund. No refund..no satisfaction whatsoever. What a waste. This company needs to shape up or ship out.

i booked a hotel transfer with expedia,,the ride didnt show up we had 2 young children with us at 11pm,,i had to get a taxi which cost me 3000 pesos. When I wanted expedia to pay for the taxi seeing i had paid them they said they would only pay me half,,i thought that was terrible seeing i had already paid them and it was their faullt the ride didnt show,,never use Expedia again and neither should you!!

I am a senior who was trying to save some cash and found a car rental company (Carwiz) through Expedia for my trip to Fort Lauderdal in Florida. In the car rental company it practically forces you to pay the insurance coverage which are limited to some USA companies, otherwise they do not continue with the process and you lose the money because the reserve cancellation is not accepted if it is made after you start the registration process. That is a scam starts and Expedia did not defend me before these "business practices" of CARWIZ. I lost my cash and had a very bad moment just at the beginning of my vacations in Florida. Expedia does not seriously evaluate the quality of the Companies they recommend. They are more interested to earn the commission from the cash that carwiz did not want to refund to me.

Zero stars. This was one of the worst customer service experiences we have ever had.
We booked confirmed Louvre timed-entry tickets through Expedia in October 2025 for January 2, 2026 entry. While we were already traveling, Expedia informed us they could not honor the confirmed date and rebooked our tickets to January 3 without our consent and making our booking entirely unusable as we were leaving Paris then.
This mistake completely ruined a once-in-a-lifetime experience for our family. We were traveling with senior family members, for whom visiting the Louvre was a bucket-list dream. That opportunity was lost due to Expedia’s error.
Despite repeated attempts to resolve the issue, Expedia provided no solution, repeatedly claiming they were “working on it,” then issued a refund on December 28 without authorization which was worst as I could no longer rebook as the availability were showing up as Jan 3rd. Responsibility was acknowledged only later, and the offered compensation of $63 was dismissive, inadequate and frankly insulting given the impact of this failure.
This experience highlights poor booking practices, lack of accountability, untrained representatives, no meaningful access to management, and unacceptable customer service and ridiculous compensation. One representative even attempted to blame me for Expedia’s mistake.
Expedia failed at every level and caused irreversible disappointment.

Booked a condo on their website. Was through Vrbo I guess, not that it should matter from the customer's point of view.
Received extra charges that were not on my receipt from Vrbo. Contacting Vrbo's support was an exercise in frustration, as they kept telling me since I booked through Expedia, I need to go through them. Then contacting Expedia, and being told I need to go to Vrbo. These are sibling companies. It should not matter who I contact.
Getting charged extra fees NOT shown on a receipt is so scummy considering what they already charge is way overpriced. Now I have to spend time fighting to get back money that should never have been charged to me.

We booked a stay at a hotel and contacted Expedia to advise of our disappointment as we booked a place with a pool for two nights. The pool had been closed several days before we arrived as well as during our entire stay. I have sent at lease four email to Expedia asking for them to respond. Not one single acknowledgment or response. I will no longer book anything through Expedia due to their lack of care or customer service.

We booked a trip through Expedia for our first family vacation. We had no issues booking the trip. There was an issue with my passport which I needed to sort out. We found this out the day we were supposed to travel though. My wife and daughter were able to get on the plane but I had to book and pay for a different flight. When we were about to travel home from Mexico I was not listed on the itinerary for the flight. I spent 5 hours trying to get through to WestJet who told me I had to deal with Expedia. Expedia said there’s nothing they can do but got me a link to purchase a new flight home. They identified they would put in for a refund on my travel on our behalf once the flight home was completed. When I reached out to them again they told me I never spoke to anyone there before that date and I had to deal with the airline directly for a refund. When I showed them the screenshots of the chat they then told me the agent never said they were initiating a refund with the airport. Even though the screenshot showed that they said they would. They told me their agents don’t send links to new flights, even though the screenshots showed the link being sent to me. We purchased cancellation insurance and they still tried to put everything on us or the airline and to top it off tried to state I was making up having spoken to them before. The entire experience was traumatic for my family. While not every aspect is the result of Expedia not doing their job, the parts that are were enough to make me never want to book with them again. To suggest customers are lying about talking to them when the proof is apparent that they did is inexcusable. Putting all accountability on the customer or the airline when using an agent is also inexcusable. What point is there in using an agent if they don’t honour the agreement at all. I would not recommend Expedia travel to anyone after this and will be speaking to a lawyer if they don’t make this right. Between WestJet and Expedia this was the worst travel experience we’ve ever had.

I searched for a specific hotel in Whistler, BC, and when I looked it up online, a phone number appeared directly under the hotel’s name. I assumed it was the hotel’s number and called it. When I asked “Who is this?”, I was told it was the hotel, at no point was Expedia mentioned.

Based on that, I booked a room. I was never told I was booking through Expedia, and no out of the ordinary cancellation fees were explained. This booking was made about 10 months in advance, so I reasonably expected flexibility.

A few weeks later, when my plans changed and I went to cancel, I found out that I had actually booked through Expedia, not the hotel, and I was being charged a $550 one-night room fee. I immediately checked my confirmation email, and this fee was not clearly stated or made obvious.

I tried disputing the charge with my bank and would not answer my call, so I still did not get my money back.

This experience was extremely misleading and felt deceptive. Customers should never be led to believe they are speaking directly with a hotel when they are not.

Do NOT use Expedia. Horrible experience, zero transparency, and I would absolutely not recommend them to anyone.