Expedia Reviews 657

Expedia is in the business of scamming people, I got a surprise carryon fee for $400 on my return flight.

EXPIDA ITS JUST SCAM AND SCROW YOU TRIP DONT MAKE MISTAKES TO BUY TICKET IF U LIKE TO STILL BUY WEL COME TO join IN SCROW TRIP LIKE ME

Garbage, never again. Their cancellation policy that you pay for, is awful. We travel a lot, but never again with Expedia. Worst experience from all booking agent sites.

Expedia has a cancellation policy of no penalty cost if cancelling within 24 hours of flight booked. First agent tells us it's the airline that doesn't honour free cancellation within 24 hours of booking. We called the airline. The airline rep says they allow free cancellation within 24 hours and that we have to cancel via Expedia. We called Expedia again and got Sam as the rep. He also said that the airline doesn't allow free cancellation within 24 hours of booking. We told Sam that's not true because we just called the airline. Sam then said it's US "expedia.com" that allows within 24 hours free cancellation but with Canada "expedia.ca" it's a 24 hour within CALENDAR day. When I asked Sam to provide the link that states CALENDAR day, he could not provide it. After TWO blatant lies, Sam will not honour the Expedia policy and insists on the $400 cancellation fee. We will never be booking through Expedia again for vacations, flights, hotels or anything. Other booking sites DO honour their free cancellation policy if done before a set deadline of booking. Expedia does not even deserve a 1 star.

This was the worst travel experience of my life, enabled and then abandoned by Expedia.

BAIT-AND-SWITCH: I booked "12 York by CN tower" on Expedia. When I arrived, they forced me to a different, substandard building at 21 Iceboat Terrace.
STOLEN DEPOSIT: They coerced me into paying a cash deposit and promised in writing to refund it. They never did.
FAKE REFUND ID: To stop me from complaining, they gave Expedia a FAKE Transaction ID as "proof" they refunded me. My banks confirmed the ID is fraudulent.
EXPEDIA HUNG UP: After providing all of this irrefutable proof, I was escalated to an Expedia supervisor named Ali. Her final offer was travel credits for my stolen cash. When I told her that was unacceptable, SHE HUNG UP ON ME.
Expedia lists fraudulent partners, relays fake information from them, and when they are caught, their supervisors will hang up on you rather than take responsibility. Book elsewhere unless you want to risk being robbed.

Do not use the services they offer they currently screwed my parents out of 8K$ and refuse to do anything to rectify the issues... They've been arguing with them and Air Transat since Monday Feb 23rd about a package they purchased from Expedia and both companies have basically blamed eachother and are unwilling to do anything. Unless you have 10K$ to throw away do not use either company

Expedia customer service was incredibly rude and condescending. I’m out $400 and two hours of hold time. Never, ever, ever again. I will book directly with airlines from now on.

i was scammed 600$ from a place called mehri suites in Toronto..Expedia hasn't done enough to rectify getting scammed 600$. I am a single dad of two boys and I csnt afford to lose 600$. Expedia won't admit that they did business with scammers and didnt do more to protect their customers. I feel robbed and pooped. The initial advertisement on expedia said that I could pay the damage deposit via credit card, e transfer or debit. When I was driving to Toronto, they messaged me and said that I had to send 600$ via PayPal. I dont use PayPal because I have been hacked on that app before. I reluctantly sent the 600$ because i was half way to Toronto and needed somewhere to sleep. They keep telling me to wait for the money, but it's been a month. It's pretty ridiculous at this point.

The worst there is. They apply their policy on top of the service provider's policy. This makes it impossible to cancel and get a refund or credit. It's basically theft if you don't pay attention. For example, you book a flight with United Airlines and you're allowed to get a refund in case of cancellation. Because you booked with Expedia, you're no longer eligible to receive a refund. Money gone. All of it. Try getting a hold of them, check their website, there is no way to reach them. It's unbelievable. We've boycotted them after we lost thousands of dollars which we would have otherwise received if we had booked hotels and flights directly. They do however have one good thing or two about them, if you're doing multiple bookings, they're stored in one place (not a big deal but still somewhat convenient), also I notice you get better deals if you're doing multi-city flight bookings. It's the worst option if you need to cancel or change plans, they'll rob you. Buyer beware.

I worked with a lady that spoke very nice named Gena G. She booked a group trip through Expedia TAAP what a nightmare… little did I know when she took our credit card over the phone that she was booking a nonrefundable hotel room reservation… that would not have been bad if it was a one night stay for $100 but it was a multiple night stay in Italy for over $1700 Canadian. When a health issue created the need for a refund, wouldn’t you know it, no meaningful assistance. We are now fighting with Expedia through a third-party who could care less. My only warning to potential travelers is caveat emptor. Get ready to lose some money and they’ll do it with a smile.

After not processing the flight portion of my trip, they have made no efforts to help release the preauthorization hold on my credit card for the flight that was never booked. I've waited 3 days so far, and it may be up to 10 days before the preauthorization is released.
The pre-authorization is for more than 6k and the hold is making it impossible to rebook my trip. Expedia - never ever again!

I booked two hotels through Expedia approximately six weeks before travel both reservations were confirmed and documented. Two days before departure I checked my account and found my second weeks hotel booking had disappeared and when I contacted Expedia I was told it had been cancelled. I made it clear that I had not cancelled the reservation and asked them to reinstate the booking. I was then informed by them that unfortunately the hotel was fully booked. As the cancellation was not initiated by me I expected Expedia to resolve the issue at no additional cost. Instead after placing me on hold they offered to make an exception by rebooking the same hotel at a new rate. At first it sounded reasonable until I realized the new charge was in addition to the original price increasing the cost by about 50%. I stated this was unacceptable and requested a proper resolution. After a further delay I was offered $100 discount and pressured to accept immediately. I declined and advised that I would not continue doing business with them, and I secured alternative accommodation through another provider. Lo and behold when week two rolled around the original hotel contacted me asking if we would be arriving! They were not aware of any cancellation!
I had to explain the situation to avoid being charged and lucky for me the hotel was understanding.

This experience reflects extremely poor handling of a confirmed reservation and an unacceptable attempt to shift the financial burden onto the customer with no apology from Expedia. From my perspective this situation felt highly suspicious it seemed as though Expedia cancelled the reservation and then attempted to pressure me into paying significantly more at the last minute. The entire experience left me feeling that this may be a deliberate tactic to force customers into making expensive on the spot decisions. Ie. “A scam”?
I won’t be using Expedia again.

First time booking a car through a third party, it caught my attention as the booking is cheaper than the other providers. I booked a SUV rental through their website prior my travel , I arrived to their car rental provider and saying the SUV is not available and offered a smaller car. It doesn't meet the requirements for the luggage space so they offered an upgrade to a mid-size SUV (Already a bait and switch), after a day of driving the car, we noticed there is something wrong and we returned the car. The Car rental provider honored the return and was charged for a day, meanwhile the Expedia booking still charged us for the week of usage!!!!! I have talked to several of their representatives and most of them are like bots and doesn't understand the situation and doesn't want to return the booking fee of a week. These are thieves I'm telling you and no customer service.

If I can rate these as 0 stars I would!!!!

If I could go with negative numbers I would. First I have been scammed by one of their customer service agent who gave me a phone number to cancel my flight but it ended up as a scam number and they scammed me for 900CAD for cancellation fee for Airtransat flight. I have figured by myself that I have been scammed by them and I called Expedia. They had me on hold for more than 4 hours overall and none of them were aware of the existence of their other colleagues. The call reference number does not have any meaning for them.

We just booked a trip to grand palladium Bávaro and it was easy. We booked the airport transfer which were on time and professional and nice vehicles. At the resort our rep Juan was exceptional and assisted to our great satisfaction with issues with the hotel room. We were extremely impressed and thankful. He did a great job to make our vacation perfect.

I recently made a booking via Expedia.ca to stay at a suite in Toronto offered by Forma Serviced Suites.

Beware when booking non hotel stays. It is important to scroll down the page of these vendors for hidden and extortionate fees. The fees do not show when provided the price breakdown before clicking in ‘make reservation’.

This particular vendor charges an ‘optional’ $90 per stay cleaning fee unless you agree to clean the property yourself. They also demand a $600 security deposit payable via PayPal or e-transfer to a hotmail account. These fees are charged outside of Expedia’s system and to be honest i was not comfortable sending $600 to some account with no formal business name or location. Just click on a link sent via text.

As soon as I received the text demanding money before being sent suite access info, I contacted Expedia to express concern. It took over 24 hrs for them to finally email me to say vendor refused to refund initial room costs as stay was non-refundable. Expedia takes no ownership and provides virtually no support snd their process seems less than transparent.

Also the address of the suite posted on Expedia was different to the one provided by the vendor once I completed the initial registration form - before I was sent the request for security deposits to monies.

Note to self - buyer beware!

Ils nous ont vendu un forfait qui comprenait une journée aux cinq terres, incluant le billet de train. Or on nous informe à l'arrivée que le billet de train n'est pas inclu. À notre retour nous essayons de nous faire rembourser par Expédia.
Pas de réponse.
Service à la clientèle excécrable.

I am appalled that Expedia.ca continues to promote and partner with Priceless Car Rental in Tampa, FL. We booked a 7-day rental through Expedia for $142.58 CAD, with $52.84 due at pickup, but because of predatory tactics at the rental counter, the final bill was over $1,800 CAD.

When I contacted Expedia to report the fraudulent charges and the $700 "cleaning fee" for a few grains of sand, the agent shockingly admitted that he "deals with this company a lot." If Expedia is aware that this partner is a constant source of customer complaints and predatory behavior, why are they still taking commissions to funnel unsuspecting travelers into this trap?

My support case has been open for over two weeks. Expedia promised they would contact the vendor and get back to me, but there has been zero follow-up and zero support. It appears Expedia’s "support" is just a delay tactic to avoid taking responsibility for the vendors they verify on their platform.

Expedia failed to disclose that this agency requires specific insurance deductibles not common in Canada, which allowed the vendor to force an extra $600+ in insurance under duress ($40.99/day and $14.99/day). They also failed to note that the vendor’s shuttle doesn't run early enough for morning flights, leaving us stranded.

Expedia is complicit in these scams by providing a platform for dishonest companies. Do not trust their "Verified" partners. I will be sharing this experience with the Better Business Bureau and Consumer Protection agencies.

Booked a flight + hotel package with Expedia. Original flight and stay was from April 29 - May 2. Westjet changed my flight schedule to April 29 - May 3. So as you can see, now I'm missing 1 night of hotel. I reached out to Expedia about this and it took them 1 week (didn't even contact me, but rather I had to keep reaching out). Their options to me was a) full refund or b) pay for another night and get compensated. Though both options were absolutely useless to me because for a) I need to get to Vegas for a conference and if I were to get a refund and rebook, the prices were WAY more expensive than what I booked for - I got the Cosmopolitan hotel (a five star hotel) compared to a 3 star hotel for the same date range. Option b) was useless as well because Cosmopolitan needs a minimum of TWO days to book, so I couldn't even book it to get a reimbursement. Plus, why is the onus on the customer to pay first and get reimbursed? What if the customer can't pay at the time this request needs to be done. Because of this I had to book another hotel (which Expedia said it had to be the same hotel or no compensation option). So no compensation at all but I'm putting my complaint out there so that people thing twice about using their services. I've been a long time customer with Expedia but this experience will make me bring my business to their competitors.

In December I booked what I thought was an all-inclusive hotel deal in Huatulco,Mexico for early February.I took a screenshot of the booking just before I finalized the purchase. It included the words “all-inclusive” and the purchase price of $3173. I completed the booking and my credit card was charged $3173. Four days before departure I checked my hotel details and noticed it didn’t mention all-inclusive. I called Expedia and explained the situation and they were not understanding. They explained that they reserved the right to change the cost of the package between the time I took the screenshot and the time I completed the transaction. I tried to explain that the price I paid did not change but the promised amenities did. To make things worse the agent had me on hold for a long period of time while she checked with “her team”. Two hours later I received an email from Expedia saying that they repeatedly tried to call me back without success. This was untrue as I was home patiently awaiting their call. End result is I paid for an all-inclusive but didn’t get it.