Expedia Reviews 661

The company is just a middle man to get paid and have a website. If you check out early, even if the hotel says Expedia will give a refund they won't. Im out close to $1,000 in refunds because they dont care. I dont get how a hotel can charge full booking if you are not there.

I wish I could give Expedia less than one star. They scam you! Customer service is terrible and it's all about taking your money and leaving you stranded. We bought 7 tickets for hop on hop off in Cancun. We got to pickup area 16 minutes before schedule and waited forever. We called the vendor 4x but
no answer. We called Expedia who tried calling the vendor (Turibus) who also did not respond. After over 3 hours, we left. Tried getting a refund but Expedia does not represent you it's all about their cut from what you’ve been scammed. Their explanation makes no sense even though the vendor did not respond for about 10 days. Beware of Expedia as there's no consumer protection.

I had to check out of hotel early due to family emergency. Hotel agreed to refund the amount of days not used (with exception to the day I checked out). Expedia claims they refused to refund. I called them myself to confirm and they said they approved the refund twice but Expedia has to give it back. Expedia has LIED to me to try to keep the money from the hotel.

Very shady business ! I will be getting my refund !

J’avais réservé 2 jours dans un hôtel de Niagara Falls (Le Tropicana Inn) … N’ALLEZ JAMAIS LÀ, c’est plein de bibittes, ce n’est pas propre et cette hôtel est malhonnête, ils te disent qu’ils vont rembourser mais ils répondent plus après ..
Même chose avec Expédia qui prétendent s’occuper de récupérer le remboursement mais oups.. finalement pas de réponse .. après 3 semaines … fini ils ne répondent plusJe ne recommanderai jamais Expédia.Ca et encore moins le Tropicana Inn.

Customer service 0/5 — Scammers 5/5
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Company takes NO accountability in whatever happens beyond receiving payments. We got scammed by a car rental company and Expedia were the most unhelpful to solve this issue
- Issue never got solved and probably never will
- They kept referring the issue to a new agent everytime, forcing us to explain the situation over and over
- They would not read our explanation, as if they were trying to buy time to not do anything anyway
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Our rental company forced us to pay double the price we were charged by Expedia for an error they made, and Expedia could not have cared less.

Customer service calls take forever. I think they deliberately do this to discourage you from calling.

Horrible experience with Expedia. Do NOT book with them. Tried to give Expedia a chance to make it right today and they failed miserably. I will never book with Expedia again. Please beware of booking with them. Here is what happened: I made an error on my son's last name, advised Expedia immediately. They sent me a form to fill out. I did and sent it to them. They sent me several emails telling me they were working on it and they would be in touch with me. I received a call from someone saying they are going to help me with my issue. I paid them $373.42 for resolving the issue. Got to the airport, no correction was made. upon my return I called that number associated to Travelsglobe, and they refunded my money as soon as I told them I would have my lawyer contact them. Called to inform them and to ask Expedia who these people were, they had no idea, when I asked them how this company knew all of my flight information including my confirmation # they said they don't know and offered me $300 credit + $200 expedia points, I declined the offer because I spent over $6000 on this trip and went through hell at the WestJet counter to get the name changed and then had to be escorted to security due to the plane about to leave. Horrible horrible experience and Supervisor Juan, who I had a hard time understanding told me as long as I made the flight, problem resolved. Yes by me not Expedia. And after being on the call, on hold etc with them for over 3 hours he hung up on me. Poor customer service, poor attitude towards me, poor resolution. Keep your $300....not an adequate compensation for what me and my family went through

August 20,2025
Today i call to change my destination of my trip , Seriously I fill my son was from another side of the line accommodate every thing about my trip ¡ Thanks a bunch M I N A !
Gracias Millones .

🚨 WARNING: DO NOT BOOK WITH @ExpediaCA 🚨

My niece booked her trip to Amman through Expedia Canada (June 23–Aug 1). In mid-July, she requested to extend her return to Aug 16. Expedia confirmed in writing that the change was made, issued a new itinerary, and gave her reservation codes.

Fast forward to Aug 16: she shows up at the airport—only to be told she has NO booking at all. Stranded. Alone. No way home.

We spent HOURS calling Expedia. Their response?
👉 “It’s the airline’s fault.”
After chasing the airline, we learned the truth: Expedia had cancelled her confirmed ticket and rebooked incorrectly.

By the time this was uncovered, the flight was gone. She missed it. Expedia shrugged and called it a “glitch.” No accountability. No solution. No compassion.

Their so-called “customer service”?

2+ hours of hold time and blame-shifting.

Rude agents who refused to escalate.

A promised “manager callback in 20 minutes” that came 2 hours later at 12:30 AM.

Result: my niece, a student with limited means, was left stranded overseas. We had to buy a new ticket at 3x the cost just to bring her home.

This isn’t just bad service—it’s negligence. Expedia CA failed to honor their own written confirmation, failed to resolve their mistake, and failed a young customer who trusted them.

Families deserve better. Travelers deserve better. Students deserve better.

✈️ @ExpediaCA – You left a young woman stranded because of your “system glitch” and refused to fix the problem you created. That is unacceptable.

#ExpediaFail #ExpediaCanada #TravelNightmare #CustomerServiceFail #TravelWarning #StrandedByExpedia #DoBetter

BUYER BEWARE. Booked a hotel reservation through Expedia only to turn up and be charged double the nightly rate. Contacted Expedia and there is nothing they can do. Expedia is deceiving people!

expedia owe me $900 for flight they ad it to a credit but unfortunately i couldn't use it , i keep asking for refund and they refused to do that , that is called stealing you were supposed to refund me even 75 % back , this is scam and stealing it is a big amount of money they said by august 13 i will lose all the money , now i cant travel and i need my money back

Service client vraiment pourrit des gens sûrement sous payés qui se donne aucunement la peine de résoudre quand on paie le fournisseur de service via leur plate-forme, facturés en quelques secondes, remboursés en plus d'un mois après 2 semaines de chat intense où tous te répondent d'attendre gentiment 7 à 10 jours ouvrables au bout de ces interminables termes toujours rien il faut insister pour un superviseur que tu lui réexpliques tout et que tu insistes pour qu'enfin on contacte vraiment pour vrai le service client de l'hébergement vraiment décevant de parler à des prudes humains qui ont des réponses de robots...Insultant!

ABSOLUTELY HORRIBLE SINCE COVID !!! NO SERVICE DELETE POINTS BALANCE WITHOUT NOTICE, USELESS !!!! HOPE THEY GO BANKRUPT

BEWARE … if the following rip-off!!!

#EXPEDIA uses deceptive and false advertising on its website! We
booked #Hotel Genovese in France via EXPEDIA. The advertising clearly displays the reservation as “RESERVE NOW PAY LATER”.

We cancelled the very next day HOWEVER @ HOTEL GENOVESE Bonifacio charged our credit card almost $2,000.00 CDN immediately! The hotel finally credited our card, however, the bank’s exchange rates cost us over $100.00 CDN!

VERY DECEIVING … regardless of small print. Other booking websites that advertise PAY LATER are in fact PAY LATER!

Expedia notified us that our flight from Cairo to Salalah was changed and offered a full refund if we called — which we did immediately. Instead of processing the refund, the agent delayed our request and later accepted a the change without our consent after their website showed a 1 day layover caused by a glitch in their system.

We lost a full day of our vacation and spent over 10 hours in Muscat Airport, instead of the 2 hours originally scheduled. Oman Air confirmed Expedia only can cancel it Expedia then refused a refund, claiming we accepted the change, which we never did.

I am a gold member of Expedia Canada but I am going to delete my account. At 2am I booked an hotel with Expedia Canada.. the site said do you want to book it for now and I said yes. The hotel was non refundable and I knew I needed the hotel so booked it. I waited for the hotel bus at the airport and it did not come. I phoned the hotel and said there was no reservation. They then said it was for the following night. I phoned Expedia customer service and said The hotel would not give a refund under my circumstances. I always used Expedia because I felt confident that Expedia would help with any problem. Well that is no longer the case. They did not even offer a credit. I am out $203.50 and had to get another hotel for $200 not through Expedia.

Was advised by the airline to call expedia to ensure that the tickets for the airline and transfer were issued correctly. Called expedia and was advised it wasn’t and should rebook with them and a refund would be issued later.
The rebooked transfer wasn’t issued correctly, so it would have made no difference by not rebooking but would not have lost money by paying by different currencies. Terrible advice or even worse if it is their business practice.

We were very disappointed . I’ve booked with Expedia many times in the past and never had an issue . Our most recent trip to punta cana all inclusive we booked through Expedia . Prior to leaving we received a notice regarding booking our transportation both ways to the airport . Typically this is included when booking an all inclusive . We called Expedia who confirmed this was included in addition to confirming this with the hotel and upon our arrival we had to pay an extra $400 US dollar to transfers between airport and resort . We tried contacting Expedia regarding this issue and their customer service was terrible &did not help even to the guest service agent of the resort who was trying to assist us for return transportation. Hotel agents also told us this has Always been an issue with other travellers who have booked with Expedia. We were unable to reach an agent at Expedia and the customer service agent hung up on us numerous times . Never Ever again with Expedia . Terrible service!!

Absolutely DISGUSTING . Be warned these guys are awful. The policies are awful , We had a friend who was sick and couldn't go , NO Refund or Credit. They keep your money and re sell your seat . West Jet were ready to fully refund but because we went through these 3rd party BS we are hooped. NEVER AGAIN . I WILL MAKE SURE EVERYONE KNOWS ABOUT THIS. SO ANGRY

DO NOT BOOK THROUGH THESE LOSERS

Publicité mensongère, contrat et engagement non respecté, résolution de problème impossible sans aggraver le cas