Express Reviews 

So irritated placed an order 8/8/21 still haven’t received. Called customer service after two weeks order had not even been shipped. Offered to send express only to find out shipped standard! What a joke! Will not order again!

I work for a call center and this has to be the worse service I’ve ever received . First, I paid for express shipping and they sent my order via standard shipping, which I need to go to an event this upcoming weekend. They only offered to refund the difference of shipping, which by the way as a customer was not what I wanted to hear, When customers call where I work, I listen, understand, and find the best solutions I can give to offer great customer service and resolutions. But that’s not what Charlene presented she lacked communication and options to find a solution.

I've ordered from Express about six times in four months. All of them are online orders because I struggle finding clothes available in my size in the stores.

Their products are actually really good. I switched from American Eagle to Express after liking the variety, sizing, designs, and deals. Their clothes have several different types of fabrics. Some are more breathable than others. They can be a little expensive to order from, but they do carry out good deals all the time. The best deal that they have is their additional discounted clearance sales. I bought $700 worth of clothes for only ~$200.

Their fabrics don't really fade easily, like the custom printed shirts from RedBubble. Their designs are actually sewn into the fabric, so it will take a lot of wear-and-tear to actually notice a difference in the colors. Their jeans are more comfortable than AE because they have additional stretch. I wore $130 jeans in the past and Express matches that level of comfort and fabric type. They had a 2-pair for $99 deal, which is quite a lot, but these are very high quality and I could almost fall asleep with them on.

Finally, their shipping times are very quick. Handling takes more time to ship, but when they send out the order (usually 2-3 days later), I occasionally see the order arriving the next day after receiving the email. On one occasion, the shipment email arrived late, but it just meant that the package was in transit and I wasn't hovering over the tracking number, waiting for it.

The reason why I took off one star is (like most other reviews) the customer service can be a hit or miss sometimes. I had to contact them twice. Both times were to get Express Insider points fixed because I was missing some points, but both agents were apologetic and I had no issue talking to them. They offer live chat, but the feature must've been removed from their site because the button does nothing when you click on it.

If there was a zero rating I’d give minus zero. I ordered from them months ago so I can give my daughter a present for her results day. I’ve been chasing them up for months an they finally got back to me said I’d receive my order an another month has gone by. I’ve emailed them again an no response. SCAM SCAM SCAM beware. You’ll lose your money but the point is I didn’t get to surprise my daughter today with her present. Awful site. Will never recommend this site.

I buy in the mail and in person at Express shops nationally. Their clothing is simple elegance if you style it right. Everything arrives when it should. No problems from express.com or in person. I recommend going to a shop located in a larger city to find more inventory because some of the stores outside of NYC only carry 2-3 items per size. I live in Express denim! You can make Express clothes look like really expensive clothes if you watch for getting the perfect fit. Some people who dislike Express I find out don't know how to wear clothes and go for too tight of outfits. When you are mindful of your real dress size and clothing for your body type, it's more affordable clothing that skims over you beautifully.

Paid and placed order on 04/06/21, not received my order and they have ignored every message via email I have sent, looking at other reviews they are clearly an awful company and have no concept of customer service. All I can say is, Avoid!! They are a scam!!! I am so gutted at not having checked the company before ordering!

Scam scam scam scam scam scam scam so gutted ordered not received anything wrote to them bo reply!!!!! Avoid avoid avoid avoid avoid avoid

Horrible company. I paid for products and never got a shipping confirmation, I don’t know if I’ll ever get my items in the mail. No one to call and talk to, and they don’t reply to emails. STAY AWAY FROM THIS WEBSITE

No product , no response to any messages , dont have my money back either

Paid and no delivery, this is a scam!!

Paid and placed order on 04/06/21, not received my order and they have ignored every message via iMessage business chat and email I have sent, looking at other reviews they are clearly an awful company and have no concept of customer service. All I can say is, Avoid!! Have opened a case with my bank.

Products looked nothing like it did on website.
Payed £10 for a personalised name neckless.
couldn’t even read it, it was that bad.
Also had second class delivery which on the website promised to deliver in 2-3 days. More like two weeks.
You then have to pay to return. Its a joke. Save your time and money and dont bother
👍🏼

HORRIBLE CUSTOMER SERVICE! I hate them! Just closed my account! I paid off my account and they charged me a finance charge????? Like for what????? I hate them! F them
DO NOT GET THEIR CARD EVER

Paid but no delivery
Paid but no delivery, no reply to emails,no contact details, no nothing....had to contact my bank to get a refund! Very NOT happy with this website and service ect very very poor! And it says it all Really they don't take any notice of people's reviews...DO NOT BUY FROM THIS WHATEVER IT IS

I used to shop Express all the time, I liked their product. Always in stores - not online. This is the first time I used their online presence. They asked for my email in exchange for 25% discount - I figured 'cool', I like them enough for that. Signed up....3 days later no promo code. I contact them via chat and 2 different customer service reps then try to get me to give them my cell number in order to receive a discount? They get your email and then in order to get anything from them then you have to give your phone number? Interestingly, I got disconnected from the first rep and had to reconnect with another, who also requested I text them in order to get my discount - providing a different code - which says to me that they are tracking how many people each of them are able to convince to give their cell phone number to.

So to follow up, I now call the phone number given to me. They are also trying to get my cell phone number? Then they want order numbers? When I tell them that I am not giving them my cell phone number that wasn't the deal, I asked to speak with a manager. The manager wanted to 1. Discount an order I have made already or 2. Take a new order over the phone? My response was, I just want the promo code I was promised in exchange for my email address so that I can place an order when I want to place an order - not when you want me to place an order? In the end, I ended up getting a 'case number' so that when I am ready to place my order I will have to 'call' and give them my order.

I let them know that they should be checking Trustpilot because their ratings are bad...how is it that Express does not have someone on their team checking this site?

Lesson for me with this story...Express online might not be your best bet for a shopping experience. It certainly has not been for me. A true disappointment. For this customer, this might be a sign that it is time to move on.

Paid but no delivery, no reply to emails,no contact details, no nothing....had to contact my bank to get a refund! Very NOT happy with this website and service ect very very poor! And it says it all Really they don't take any notice of people's reviews...DO NOT BUY FROM THIS WHATEVER IT IS

There is no exchange option. You have to return and order again every time something didn't fit. AND you have to pay for shipping, then for return, and guess what - then again for shipping.
And to return any costs you have to constantly contact customer service.

Horrible bait and switch. They tell you if you open the credit card you will get 20% off your order... well I did open one and got no number to use for my 20% off. DON'T DO IT!!!!
Then you get to speak with people in the Philippines and they are of no help whatsoever... all they do is give you the run around!!!

Doesn't credit you points for survey or reviews. You call and all they do is tell you to wait 4-6 weeks. They will not credit you. Signed up for 20% off credit card and it didn't take 20% off order. Called and they only wanted to give 10% off order. I canceled the order and they lost my business. Also their website is a joke.

Horrible company policies,

My wife got me three shirts from express but when they shipped them they all had the security tags still on them. I live in Alaska so we don’t have an express in the state. To make it worse I’m a health care worker in the military and we have not been able to leave the state since March. When I called customer service the only thing they could do is make me go to the post office, return the shirts and wait for néw ones to be shipped. I’m not sure why I’m doing all the work for something the company did wrong and I get nothing in return. Seems simple for a multi million dollar company to to give a customer 20% off and keep the customer. Interesting take on business philosophy.