I recently had a very disappointing experience at Formula One Autocentre, Queens Avenue, Nottingham. I arrived with a flat tyre and managed to drive safely to their centre, but they refused to help be... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 7, Queens Court, NG7 2NR Nottingham, GB
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Lees wat reviewers zeggen
I called in at the branch on Lenton Lane, the day before Christmas Eve, as I'd noticed a bulb had gone on my mini. Jack and Josh couldn't have been more helpful, friendly and pleasant. Sorted it for m... Toon meer
Excellent customer service from James at the Nottingham, Lenton Lane location. In 2023 I brought my car in for an AC regas, this ran out in less than a year and James helped to sort this out. He als... Toon meer
Needed 2 new tyres asap and they were replaced/fitted within the hour, advised wheel alignment which i called back 2 days later for this to be actioned. The guys were friendly, professional and saved... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.
Formula One Autocentres
Geschreven door het bedrijf
- Trust Formula One Autocentres to bring you the best value in your town
- We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.
Contactgegevens
Unit 7, Queens Court, NG7 2NR, Nottingham, Verenigd Koninkrijk
3,6
Gemiddeld
47 reviews
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Excellent experience
Excellent experience!
Booked in for aircon service then a leak developed the night before so needed investigating.
They sorted it all, super quick, super helpful, highly recommend.
23 juli 2022
Review zonder uitnodiging
What a delightful group of…
What a delightful group of professionals. They fit us in at short notice to get our car fit for our return journey to Spain. A delight to do business with, very professional, friendly & extremely helpful. We will definitely recommend them to our friends in Nottm.
11 juli 2022
Review zonder uitnodiging
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Overcharged and lied to!
Upon my visit to F1 Autocentres I feel I had been massively overcharged and lied to. I am a young woman with little to no experience with cars so I needed a place I could trust. I thought this would be the place, but clearly not.
I went to the Nottingham branch to get my brakes done. I asked about the breakdown of the price as it seemed very expensive (£300 ish) and me, knowing nothing about cars, wanted to understand more so I knew for future. I felt the mechanic was a little defensive and reluctantly said the breakdown. He then justified it with the fact F1 Autocentres use the "best quality" parts.
I also then asked about the price guarantee as I felt I would be able to get a quote for quite a bit cheaper than that. In the end, after lots of issues when submitting the price guarantee, I finally got a refund of about £130 based on a quote that Halfords had given me. When gaining this quote from Halfords, they told me the supposedly "best quality" parts that had been used, aren't actually best quality and Halfords actually do not use these because of how POOR quality they are. I did a little more research and found a lot of negative reviews about the parts that were used in my car. So, for some reason I was lied to, I assume to justify the price which he majorly overcharged me on!
Thankfully I got a refund via the price guarantee but ultimately I feel that F1 Autocentres lied and deceived me in order to just take my money. I had also been here 2 other times prior to this incident and now I know I would have been majorly overcharged for the work I had done on these occasions also. Knowing I have spent over the odds for work I could have got cheaper elsewhere, really annoys me.
You can rest assured that if you come here, you will get overcharged and lied to. If you don't know much about cars, they will take advantage of you. Avoid at all costs.
16 mei 2022
Antwoord van Formula One Autocentres - Nottingham
Dear Chloe Sperry,
Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services
We would like to take some further details from you and have the matter investigated.
Regards
Customer Care
Needed 2 tyres urgently
Needed 2 tyres urgently, company providing quick and efficient service whilst being very friendly and helpful. would recommend and will use again!
25 april 2022
Review zonder uitnodiging
Booking in nice and easy
Booking in nice and easy. Pleasant staff and kept informed. Spot on.
17 april 2022
Review zonder uitnodiging
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