Bought the linen shirts in stone and olive. Both excellent. Well constructed and the linen itself is slightly heavier weight than is often used which gives a more substantial feel to the garment w... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered some jeans which arrived fine but just weren't my style (good quality though). Postal company lost them in the post but customer service were great with getting it sorted out, particularly Lib... Toon meer
Bedrijf heeft geantwoord
Do not use! Customer service is none existent, they give false and misleading information and then when you reply take ages to come back. Ask to raise a complaint and they delay it by sending a doc... Toon meer
Bedrijf heeft geantwoord
Easy to order online, fast delivery .The quality of the clothes is very good. Had an issue with being sent out the wrong size but was quickly rectified by a great customer care team member named Sean.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Browse our latest mens urban streetwear collection and join the FADED gang today. Our collection stands out from the rest with unique designs to suit all. Shop now!
Contactgegevens
FADED STORE RETURNS, TORQUE NORMANTON, California 400, California Drive, WF10 5QH, Castleford, Verenigd Koninkrijk
- +44 161 764 3614
- Info@Fadedstore.com
- www.fadedstore.com
4,3
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Feels like they’ve turned into a scam company
Can’t honestly remember how many orders I’ve placed with this company as I’ve made numerous orders over the years but the recent experience I’ve received means I won’t be returning back to them to place any more.
Ordered a very small order and delivery was expected on a date when I knew I wouldn’t be at home. So when I returned there was a picture showing that the courier left the delivery outside which meant it’s either been stolen as I live on a main road and it was left in an open porch area so anyone walking past could’ve saw it or the courier has knocked on my door and taken the picture as well as marking it as delivered before realising I’m not at home and taken it back to the depot with them. I got in touch with the company who advised they would need the courier to investigate which would take up to 28 days for some reason as when I’ve questioned this in the past we’ve either these or any other company it’s never happened after they can see what happened with the delivery and I just get a full refund. It’s now been well over that (more than six weeks) and I keep asking for an update but all that happens is now I’m getting no reply to probably more than 10 emails so I’m basically being ignored so they haven’t got to provide me with a full refund!
5 mei 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Good morning Mark,
Thank you for taking the time to share your recent shopping experience with the FADED community.
After reviewing your account history, we can see that you have been shopping with us since 2019 and have placed multiple orders over the years. We genuinely value all customer feedback, so it is disappointing to hear that your parcel was not delivered as expected.
Please be assured that your feedback has been shared directly with our courier account manager, who has apologised for the inconvenience caused.
We appreciate that the investigation process can feel frustrating; however, the timeframe followed is in line with the courier’s investigation terms and conditions. We are required to allow the courier sufficient time to review each case thoroughly.
As discussed with our colleague, we also understand that you have unfortunately experienced delivery issues with other retailers in the past. While we appreciate your reassurance regarding this matter, all claims must still be carefully reviewed in line with courier procedures, including checks relating to fraudulent activity.
We are pleased that the team was able to assist in helping to resolve your case. If you require any further assistance, please don't hesitate to get in contact with us via info@fadedstore.com
Thank you again for your patience and for shopping with us.
Kind regards,
Team FADED
Great product and speedy delivery.
12 april 2026
Antwoord van FADEDSTORE ©
Hey,
We're happy to hear that you are pleased with the product and our fast delivery service. Thank you for your feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Quick delivery
Quick delivery, quality merch as well much love guys
2 mei 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Good Evening Jamlique,
We're happy to hear that you received your order quickly and are enjoying the quality of our products. Thank you for your positive feedback and support!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Antwoord van FADEDSTORE ©
Hey Mark,
We're happy to hear that you are enjoying the product! Thank you for your positive feedback regarding our fast delivery and reasonable prices.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Tracksuit bottoms - not even their brand arrived
Ordered 2 pairs of tracksuit bottoms, 1 grey , 1 black . Some item just 2 different colours. What arrived was a cheap material pair of black bottoms. With damage to the upper front. Also to add they looked nothing like the website photo. Didn’t have the faded writing on back pocket or nothing. They were not great . I then pulled out the grey ones of which had a jack and jones label on the side and inside. They were also nothing like what was advertised. They didn’t even have a rear pocket but the advert has a zoomed in photo of the pocket specifically. I was not happy as for around £50 a pair I was expecting some quality but never mind. Returned them , won’t buy again
19 april 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Hello,
Thank you for taking the time to share your recent shopping experience.
To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-JJpakn3rr0730426- info@fadedstore.com
This will allow our dedicated Customer Service team to log and raise a case number for you.
Once again, we would like to thank you for your patience and cooperation.
Many thanks,
Team Faded
Great quality products for an excellent…
Great quality products for an excellent price. Great brand
17 april 2026
Antwoord van FADEDSTORE ©
Hey Will,
We're happy to hear that you enjoyed our products' excellent quality and price. We appreciate you taking the time to leave us your feedback.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Antwoord van FADEDSTORE ©
Good afternoon Emma,
Hope you're having a good week,
Thank you for rating us with a positive 5-star service review.
We're so pleased to read that you're happy with the overall service that we deliver here at FADED STORE.
We can see that you have placed multiple orders with us dating back to February 2021. We've taken a look at your account, and we can see that you most recently purchased - Waffle T-Shirt (Charcoal), Waffle Short (Charcoal), Waffle T-Shirt (Stone), Linen Short (Stone), Pleated Short (Black) and the Linen Short (Black).
Thank you again for your support and loyalty.
Many thanks,
Adam
Team FADED
Top quality brand no faults
Top quality brand no faults, will be ordering again 100%, Happy to support a Manchester brand.
10 april 2026
Antwoord van FADEDSTORE ©
Hey Bran,
We're happy to hear that you had a top-quality experience with our brand! We appreciate your support and are glad you're pleased with our Manchester products. Thanks for the positive feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Great Customer Service
Had an issue with a delivery but once I contacted them it was resolved immediately. Good company and great clothing. Will definitely use again!
14 april 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Hey Carole,
Hope you're having a good week!
Thank you for sharing your recent shopping experience with the FADED community. We are delighted to hear that our team was able to help resolve your issue.
Thank you again for your support and loyalty.
Kind regards,
Adam
Team FADED
Love the brand but I want more box fit…
Love the brand but I want more box fit clothes
11 april 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Hey Dean,
We're happy you love our brand! We appreciate your feedback and will consider adding more box fit options to our collection.
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Great products with great designs
31 maart 2026
Antwoord van FADEDSTORE ©
Hey Robin,
Hope you've had a great Easter Bank holiday!
Thank you for taking the time to share your first-time shopping experience with the FADED community.
We've taken a look into your account, and we can see that you have ordered the Resort View T-Shirt (White) and Monogram Short (Grey Marl). We're so pleased to read that you're happy with the range of products that we offer here at FADED.
If you need any help in the near future, please don't hesitate to get in touch with our dedicated support team - info@fadedstore.com
Thank you for shopping with us.
Take care,
Adam
Team FADED
Very good
Very good, clothing is top quality and the fit is unbelievable accurate
2 april 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Good Afternoon Alex,
We're happy to hear that you enjoyed the top quality and accurate fit of our clothing. Thank you for sharing your positive experience with us!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Excellent quality
I was really happy how quick the delivery arrived.
The quality of T-shirts and shorts is excellent.
5 april 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Hey Jennifer,
We're happy to hear that the delivery was quick and that you find the quality of our T-shirts and shorts excellent. We appreciate your positive feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Antwoord van FADEDSTORE ©
Hey Milo,
We're happy to hear that you think our product has unbelievable quality at a reasonable price. Thank you for your positive feedback!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Happy with my purchases the way it fits…
Happy with my purchases the way it fits the way it looks
25 maart 2026
Antwoord van FADEDSTORE ©
Hey Parris,
Hope you're keeping well,
Thank you for sharing your positive 5-star review.
We're so pleased to read that you're happy with the fit and quality of your latest order from us - the Alpine Tour T-Shirt (Off White).
Thank you again for your support and for shopping with us.
Best wishes,
Adam
Team FADED
Antwoord van FADEDSTORE ©
Good Afternoon Robin,
We appreciate you sharing your experience and are so happy you love the design and quality!
Thank you again for your support and loyalty.
Take care,
Sean
Team FADED STORE
Do not use!
Do not use!
Customer service is none existent, they give false and misleading information and then when you reply take ages to come back.
Ask to raise a complaint and they delay it by sending a document that cannot be amended and then copy and paste it to send to you to make you fill in via a notes page- what sort of way to make a complaint is that?
Fill this in and receive a reply days later, told someone will be back to you within 72 hours, well that time has passed and still no reply!
19 maart 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Good morning,
Thank you for sharing your latest shopping experience.
Upon reviewing your account details, we can see that an inquiry was raised regarding a refund breakdown on 3/3/26. We can see that a member of our support team provided a breakdown of the refund on 3/3/26.
Furthermore, we can see that your case was escalated and concluded via email.
For more information regarding shipping and refund policy, please follow the links -
fadedstore.com/pages/shipping
fadedstore.com/pages/refund-policy
In the meantime, if you require any further assistance, please send a follow-up email to info@fadedstore.com
Kind regards,
Team FADED
Antwoord van FADEDSTORE ©
HI JG,
We're happy to hear that you are pleased with the quality and fit. Thank you for your positive feedback; we appreciate it!
Thank you again for your support and loyalty.
Take care,
Natalie
Team FADED STORE
Quality brand
Love this brand, clothes are so comfy and the cut and fit are always spot on!
Cannot rate them highly enough!
Customer services are great and spot on with the relative help and info, shout out to Liberty for her help.
Chet and the team, keep doing what youre doing!!!
4 februari 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Hey Dwain,
We appreciate your wonderful feedback!
We're delighted to hear that you find our collections comfy and the fit spot on.
We're so proud of the service that Liberty has provided you. Your feedback helps both new and existing customers to shop with confidence. We'll make sure that we share your kind words with Liberty and the team here at FADED.
Thank you again for your support and loyalty.
Take care,
Jonathan
Team FADED STORE
Returned items due to being too large
I ordered 2 t shirts in size XXL but when they arrived they were far too big I contacted Faded straight away and returned the items recorded delivery , I received my refund with no issues. I have to say that the t shirts I received were really good quality so I will be re ordering in a smaller size.
4 februari 2026
Review zonder uitnodiging
Antwoord van FADEDSTORE ©
Good Morning Simon ,
We appreciate your feedback and are glad the return process was smooth. We're happy to hear you liked the quality of the shirts and plan to reorder. We hope the new size works out perfectly for you!
Thank you again for your support and loyalty.
Take care,
Natalie
Team FADED STORE
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.