Fansedge Reviews 

This is the worst company I’ve ever ordered something from on line. If you haven’t ordered anything from them yet count your blessings and run as fast and far away as you can.

I placed an order I was given a shipping label from UPS ground the second day one day after I ordered now we are at 8 days after the shipping order and UPS still says the shipping label doesn't exist. On the screen of my order it says I'll receive it between the 13th and the 19th of November but when I called the help desk all they could tell me is now it'll be here by the 25th but they couldn't tell me why the shipping label says it's invalid or give me a new shipping label I kind of feel like I got ripped off and this was far too expensive to be a

If I could give 0 stars I would choose that. Awful company to buy from. My sweatshirt was way too big so all I wanted to do was exchange for a smaller size. Should be simple right? Wrong! They wouldn’t give me a full refund and to make matters worse they practically force you into a store credit to get as much back as possible. But wait it gets worse! Then they don’t actually issue the credit so you have to spend an hour on the phone waiting for one of their terrible customer service people to chase down your credit. Then when you finally get to order the smaller size you needed they delay shipping for a couple of weeks saying on their site it “shipped” but when you check with UPS they don’t actually have the package yet. So now you get to call their awful customer service folks again and work through the process of having them “actually ship” the item so their tracking number shows up with UPS as received. Never again will I buy from these guys!

I ORDERED an LA Lakers jersey it's been 3 weeks and I haven't recived anything yet every other day I get an email from them saying my order has been shipped rubbish company and customer service waiting to get my order so I can return it to them thank

Are you able to check the status of the shipment?
Because the last update stops until August 12,2024.
Tracking Number: EC196361978BE
Tracking ID: PS000427F667146894 (Landmark Global)

what a ripoff.....I bought a hat which took over a week to get...It did not fit even though it said one size fits all. So I returned it...Fansedge charged me $5.00 to ship it to me and then $10.00 to return a hat which does not fit....Thats a pretty good business....If it were mine I would hope everyone would return the item so I would make my profit on just the shipping and return $...

Ordered 2 shirts June 12th and have yet to see them. Says they’ve “shipped” but UPS has yet to have them. Can’t even tell me where they are. Scam trash @ss company!!!!!!!!!!!

Absolute worst customer service. I ordered a hat never received it and I sent emails to the company, but they never respond. It's been over a month, and I still have no response from them

Returned hat and was promised refund gift card in 24 hours and that was a lie. Still no refund and you cannot get a customer service rep.

I don't even have an account with Fansedge but I get constantly spammed by them. Can't unaubscribe since it's not an option for those without an account, nor is there an unsubscribe option in their marketing emails.

Shipping was supposed to be 5-7 days, they notified me it would be 12 days. Within 1 hour I tried to cancel the order. They said you have 30 minutes to cancel. I asked for a supervisor and they gave me a phone number, when you reach customer service they cannot help you or find a supervisor. After a long drawn out chat and then phone call with someone who couldnt find a supervisor, they said they would "try" to cancel the order.

I'm experiencing difficulties trying to cancel an order that haven't been shipped yet , no customer service number or cancel order options. I wish I would have seen these reviews before I placed my order . Does anyone have their customer service number

If you want to buy Walmart quality professional sports team gear, but pay 3 to 4 times what you pay for it at Walmart, this is your place.

UPDATE: After writing this review, a customer service agent reached out to me and has rectified the situation. Cancelled my order and provided a refund. I appreciate the quick action but it shouldn't take a bad review to make that happen. Please make your customer service contact information more available so that people can reach you. Thank you!

I am sitting here trying to cancel my order before it gets shipped because I just noticed the delivery date will be after the time I need it. There is no email or phone number on the site for customer service. There are self help instructions to cancel and when you follow them there is no modify or cancel button on my order. Tried to use the chat bot which was useless. The bot said it would connect me to an agent, never happened. I finally got the number somehow from the bot and called. Says wait time 1 minute. Waited only 5 because at this point I am furious. Could wait for it to deliver and then return but then they charge 9.99 to return!! I will never order from here again!

These guys have to 100% be a scam. I ordered cards from them and they were supposedly delivered 2 weeks ago. I keep getting told I’ll get a call or email back. Not a single word heard. I’ve been calling and messaging daily with no valid response. I just want what I paid for.

The product Florida Gators Team Desktop Fanimal ordered did not look as nice as the product images. Received it and was very disappointed. Looks like a teenager made it in woodshop class and got a " C".

I ordered a Josh Allen figurine and was sent a little blue plastic man. I couldn’t believe it, is this a scam? I contacted a “live agent” through chat and received automated responses. No good way to get through to this company. I will have to go through my credit card company. Please do not order from these guys.

Update: FansEdge responded in less than two hours after I posted the below review. I was sent a return label and they were willing to waive a return fee due to the initial frustrating experience. I will be returning the shoes that I ordered and purchasing the same pair in a smaller size. Thank you to Morgan at FansEdge for the prompt response and support.

I ordered a pair of running shoes on Feb 6, 2024. The shoes are too big and I'd like to exchange them. However, when I try to return them, the order history page says "No order history to display," and the automated assistant is not helpful. It just keeps returning me to the same order history page. When I call the customer service number, it goes to a hold with no music and no indication as to how long I'll be waiting. I just want to exchange my running shoes for a smaller pair! It shouldn't be this hard.

Review #2, I complained to you guys a few days ago on here about my past order and you said you were sending another one. Well I received the same exact wrong item again. As I said before it’s a cheap knockoff of the one you guys have listed in the store, does it look similar yes, but it is very different, this is wrong and you guys should be put out of business. $90 shouldn’t get me a cheap version of what I see in the store pictures.

Horrible customer service. There is a fraudulent charge for a gift card which I did not purchase. So first of all, their lack of security let someone into my account. Secondly, I used their chat function and all they could do was open a case. Lastly, I reached a support person by phone. The party around her was too noisy for her to hear me and verify me. After fixing that situation, she could not help me either. I asked for a supervisor twice. Both times told they were all in a meeting - and then still in a meeting. Horribly unprofessional customer service.