Fansedge Reviews 

This company is the slowest at shipping items. Seen they were out of Florida. Then it made sense because they are slow slow slow. I'm pretty sure they don't even start their day in the office until noon. Probably 12-7. The losers. I won't purchase from this place ever again. It shouldn't take over 2 weeks to get a t shirt

Item came 3 days sooner than expected. Product came damaged, but they are reshipping my item to replace the broken one. Fast customer service. Only issue is I didn't get tracking info, but not upset being item showed up way earlier than expected.

Cristin helped me out getting the right product shipped to my home after the wrong product showed up twice. She kept in constant communication with me giving me updates about the status of the new product and when it was on its way. Cristin is wonderful at her job and cares a lot for her customers.

I had a issue with a return item purchased from Fansedge
It was possibly lost by Usps or misplaced and not active in there System
I spoke with Representative Ryan from Fansedge who was very knowledgeable and completely upfront about all possible solutions to this problem
Ryan made me feel completely at ease and made my experience vey positive and was professional throughout are conversation
Ryan is definitely a exceptional employee and should be commended for job well done

Spoke with Adam over the phone about my return. I made a mistake on the shipping cost and bought the wrong size shirt. He was very understandable about my situation and decided to waive the shipment fee. I am overall please with FansEdge and the way customer service managed to answer my phone right away. Not to mention their discounts. Love it! Go Dawgs.

Matthew was very helpful! Always a pleasure dealing with the memorabilia side of FansEdge. I've been a customer for years and will continue to be one for years to come because of OG's like Matthew.

Thank you Cristin for your excellent customer service!

They charge a ridiculous amount of money for these cheap jerseys & tshirts. Jerseys are iron on numbers & letters. The materials are cheap. An authentic baseball that cost close to $400 with iron on numbers & lettering is outrageous! Fansedge, Fanatics need to be closed down! Ripping fans off!

Ordered a jersey on the 2nd of February that arrived 6 weeks after it was supposed to, as it was coming from China (despite the website looking American). When the item FINALLY arrived, I was greeted with a jersey that was FRAUDULENT. Tried to contact the company multiple times, with no reply. Whenever I do speak to someone they tell me that the email and order number haven't been recognised - despite me having an email as proof of my purchase.

DONT LET THIS COMPANY MAKE YOU THINK THEY ARE ASSOCIATED WITH FANATICS AS THEY ARE NOT!!!!

I just went ahead and returned my item to see whether I could get through to someone with some decency to again, have no response, no refund, no contact. £100 out of pocket and there is absolutely nothing I can do about it.

THIS COMPANY IS A SCAM WEBSITE, FANATICS HAVE CONFIRMED THIS THEMSELVES. AVOID SHOPPING ON THIS WEBSITE AT ABSOLUTELY ALL COSTS.

Update:

I found an email address on this website, from the merchant replying to another review. They finally shipped the item and I did receive it. It really shouldn't be that hard to contact a company.

Original review:
Order # 107-6067-4605.

Order Placed: April 16
Order marked shipped: April 26
Tracking: shows it was never shipped
Today: may 3

It's been nearly 3 weeks. I have replied to the emails, no response. No way to find an email on their website. Only communication seems to be a chat bot.

Best to look elsewhere for reliable service.

Company cannot deliver as advertised. They are drop shipping from China.

I was sent the wrong item and no replacement offered. Fansedge is only offering a partial refund and is keeping the handling fees they charged me. This is completely wrong of them and I would suggest you shop elsewhere.

Two orders made. Neither delivered. No response to emails sent via site.

The item I ordered came in slightly scratched however Tyler was amazing and was quick to rectify the situation, He's having a new one sent out and I look forward to the new product.

Why I can't delete my payment method? If don't want you to keep my credit card information, why do y'all want to keep my information, says you can't delete information unless you put another card for default, I didn't even put a default card on the site. I swear to God if my card is used for anything else, I will sue and see if that's legal. What kinda bull is that. Don't play with people money. Because this is the last time I order anything from this site. Seems shady, I will check with my state's attorney general. Don't sell or release any of my information. I will do everything legal to make sure this practice is outlawed, plus post on every social media site. Times are to tough to be playing with people's money. That's some shady stuff. I will sue for every minute of this aggravation.

Upon ordering I was sent an email indicating I would receive my shirts within 3 weeks. I am now 6 weeks into waiting for any update beyond the initial order receipt. As another reviewer stated, it seems all the 5 star ratings are paid reviewers. I will now be trying to initiate the refund process.finally i found their contact line and their number845521 7386

managed to get my refund from this company on the date 29/01/2022

I ordered two products. The first was not going to show up in time for a present. I ordered another paying for two day shipping. 9 days after i needed them i still have not got the items. Stay away from this scam company

Wife ordered a Texas Longhorn Hoodie, the logo was stitched almost sideways..how this passed QC is beyond me, we settled for the e gift card to get another one but very skeptical if it will be right..not happy as this was a gift.

If I could leave negative stars I would. I ordered a hoodie that was on sale from $60 to $35 for one of their promotions, it arrived with a defect so I called to have it replaced, they were sold out. I told them it was for a gift and I needed a replacement item since they failed to QC their product before sending it out. The only comparable item was $85 and they offered me 30% off and expedited shipping… if you can’t do the math that means I’ll have to pay almost double for an item I didn’t want in the first place and they couldn’t even guarantee that I would get it in time. Their customer service model needs a major reboot. Now I am having to scramble and find a last minute replacement gift and waiting on a refund, because they sent me a defective item and had no other options available to me. Thanks so much. DO NOT ORDER FROM THIS COMPANY THE QUALITY IS TERRIBLE AND THE CUSTOMER SERVICE IS EVEN WORSE.

FIND ANOTHER COMANY.
Placed order and never received. Repeated attempts to contact customer service with no results. Attempted online return/refund of items now 3-weeks overdue. No result.

12/28/21– Despite the company comments below, I still do not have any resolution. They have done nothing.