Farleydwek Reviews 25

Had an hours call with Carla from the Nurse Advice Line at Farley Dwek. Carla was friendly and professional throughout. A strong communicator who is highly knowledgeable and experienced in her field. Able to clearly and competently articulate about CHC funding including the relevant complexities and process. Demonstrated a clear understanding of our specific situation and care needs. Clear, open and honest with all aspects of the assessment including delivery of final recommendations. The call was extremely useful, helpful and informative. Many thanks Carla - you did an excellent job!

We booked an hours call with Farley Dwek's Nurse advice line to understand CHC and get some guidance. Carla our nurse was unbelievable, her knowledge was outstanding and she lead us through the process and took care to explain all the acronyms and how they affect care and/or CHC...her passion for good care and her nursing skills were more than evident she was outstanding at explaining the process and had taken great time to review our mother's details to give us solid advice.
We can highly recommend Farley Dweks if Carla is the level of expertise, care and compassion then it's of a very high standard and your loved one's CHC claim will be in great hands

Through out my dealings with Farley Dwek I found them to be efficient and very helpful. But above all their honesty impressed me the most. Never have come across an organisation that would put ethics before profit. For this alone I would highly recommend them.

The team at Farley Dwek were extremely responsive, supporting our CHC assessment process at very short notice in a very professional manner. Lynn Scott was excellent throughout the process and helped us secure the support which we were entitled to.

Ruth at Farley Dwek has been a guiding light in an incredibly difficult time. Having to navigate the CHC funding system was a bewildering, frustrating and seemingly illogical process. I couldn't understand why my mother's care needs were not being considered extreme enough to qualify when the reality was very different.

Even though I considered myself capable of providing evidence/rationale, it was clear that when funding was withdrawn, I needed professional guidance.

Ruth and Alex, the amazing assessing nurse, provided me with warm, empathetic and a really proactive approach which was an absolute godsend. It felt like I was finally being listened to and understood.

With their expertise and exceedingly professional guidance, my mother secured full funding for her years in her care home (with a short period of time when she was considered as having no primary healthcare need).

Ruth was always incredibly empathetic and the advice and guidance I received was always the most rational, knowledgeable and realistic.

Ruth is an absolute star and I definitely would not have been able to secure the funding to which my mum was entitled (in my belief) without her expertise, professionalism and good humour (to get me through the difficult processes!)

I would highly recommend anyone navigating the system, which is now harder than ever, to discuss their circumstances with Farley Dwek. Fees were explained clearly and absolutely fair for the amount of work and expertise they bring.

Thank you so much to Ruth, Alex and the team at Farley Dwek.

Sian Teague

Following a meeting with the CHC last year it came to light that my mums care home had charged unlawful top up fees for over 5 years.

Jonathan Dwek was recommended to us, and he was excellent. He was realistic and honest and managed our expectations, he was encouraging, empathetic and reassuring, and thanks to his help and support we were able to reclaim the full amount of unlawful top up fees plus interest.

We wouldn’t hesitate to recommend Farley Dwek to anyone who finds themselves in a similar position.

I found the advise provided a clear view of how to best proceed when making a CHC application. The nurse led procedures helped me to understand what was needed to obtain a positive result. Claire, my advocate was generous with her time and clear in her explanations of the issues involved. Obviously, the outcome of any CHC application depends on the strength of the evidence, but the help provided by Claire was fundamental in making the journey much smoother on rhe way to obtaining a positive result.

Farley Dwek were excellent at the meeting we held as part of the CHC application process. Given that the care home had sent over 200 pages of notes the day before they were informed, totally professional and commanding advocates. Whatever the outcome I would certainly recommend them to others.

A first class professional service from an excellent and knowledgeable team at Farley Dwek. I would highly recommend their services and their advocacy service. Carla was compassionate, professional and an excellent advocate. The help and support we received from start to finish was invaluable.

The firm’s assistance, support and advice has proved invaluable in assisting our family to advocate for and support our Mother during her funding review case. The administration support was highly efficient and crucially the firm provided us with an expert nurse assessor who guided us skilfully through the process and fully supported us throughout. Our family would strongly recommend Farley Dwek and would definitely use their services again.

Excellent and professional service from Farley Dwek. Helped us to achieve full CHC funding for my mum in law . I would recommend the advocacy service. Carla was very professional and knowledgeable. Her help and support was invaluable

We approached Farley Dwek for help following a CHC funding MDT that left us feeling let down and confused. The administrative team were very efficient and after an initial telephone chat, we very quickly received a call back from Andrew Farley to discuss our situation in more detail. I found Andrew to be extremely professional, reassuring, objective and well-informed. He gave me an honest appraisal of our situation and empathetically addressed our expectations from a position of wisdom and experience. Despite the fact we had not officially appointed his firm at that stage (we were still awaiting the CHC decision), he was very generous and gracious with his time on the phone/emails.

Thanks to Andrew’s guidance, we were able to articulate and feedback our reservations to the CHC and they ended up ruling in our favour. We therefore did not end up having to formally instruct Farley Dwek for representation but our impression was that they were an exemplary firm with judicious invested leadership and noble ethics.

We contacted Jonathan to help us with a restitution matter from my aunts long term care
We have been delighted with the attention that has been afforded us in coming to a resolution l, where all other avenues had been exhausted
Thank you !

Farley Dwek Solicitors,
was recommended by a friend when I needed representation due to an accident at work. Our Solicitor was a keen listener and very compassionate. He did not give me unrealistic advice and kept me informed at e every stage of my case. The professionalism that I received was exceptional and the staff always helpful and polite. He was extremely thorough with the information that was required, and his persistence with every detail helped me to get the result that I wanted. A BIG THANK YOU! Farley Dwek.

Rose

I enlisted Farley Dwek's help to provide an advocate at the CHC assessment for my mother's complex dementia care. Although CHC refused funding, the advocacy was very helpful, opening my eyes to the challenges of the process and how it works.
I would have given up at this stage, but Farley Dwek, not satisfied that we had been given a fair hearing, looked into the case in more depth, and then offered to appeal on a no win no fee basis, having resolved that CHC had made a fundamental error in their assessment. The appeal thankfully ended with CHC granting us funding.
The whole FD team were great: they gave clear, honest advice as to what I could expect, and pursued our case doggedly from start to finish. I can say categorically we would not have succeeded without Farley Dwek's involvement.
I'm grateful in particular to Debbie Payton - who put the appeal case documents together - and to Jonathan Dwek who saw through the final hurdle of actually getting hold of the funds.

My sister and I have received absolutely first class professional support, guidance and advice throughout
an extended period of time, seeking CHC on behalf of our mother. Every member of the team, with whom we had various communications with, were professional, courteous, and clear. The process is a challenging one and without their guidance, support and expert knowledge we would not have achieved the successful outcome that we did. We cannot recommend them enough.

Although an expense we had not accounted for, the support that we received both over the phone & during 'the meeting' with CHC made it an absolutely crucial cost, unfortunately worth paying.
The worry & trauma we were both experiencing was relieved because of Farleydwek's guidance, knowledge & experience.

All the staff we encountered at Farley Dwek were professional and helpful. The solicitor who handled our case gave us clear guidelines and regular updates. She was kind as well as knowledgeable about the complex procedure which I found particularly reassuring. Our case took about eighteen months to resolve, but we always felt we were in capable hands.

Whenever I speak to people about my experience with mum..which is often, I recount the conversation I had with you. You were supportive, outlined the support you could give me when I was ready, but then continued to advise me to let the process take its natural course up to a certain point. You said that at some point I would know if I had a battle on my hands, and that would be the time to invest in your professional help. I appreciated this so much because your words gave me a much needed sense of hope that things may not be the horror show I was anticipating. I felt so much calmer after our chat. Mum did infact achieve full funding with relative ease and I'm thankful that you didn't encourage me to start paying you for support straight away...but to wait until I felt things were not going smoothly. That showed great integrity, and that you do care about those who are already living difficult life, and really need people to be supportive of them.
Thank you very much Andrew. Mum has now passed away but looking back, it was knowing that you and your team were there as a safety net me is a very positive memory.

I have just completed a very long drawn out CHC claim for my deceased mother.
I could not have done this without the expertise of Farley Dwek. The whole process is a minefield so I am pleased that I chose this firm to represent our family. Everything was very clear from the outset and everyone I dealt with were very friendly and helpful. COVID disrupted my case so some procedures had to be started from scratch which was time consuming and frustrating but Farley Dwek kept me fully informed throughout.
Anyone who has attempted CHC funding will know it seems deliberately difficult so I would strongly recommend Farley Dwek without reserve. I will be recommending to anyone who is considering this course of action.
Thank you to everyone at Farley Dwek for your help and assistance, very much appreciated.