Farrar & Tanner Reviews 

I was delighted to receive the Pewter Celtic Whisky glass undamaged and in pristine condition. I could see it had been inspected by Debbie before leaving you.
The first two I had came from Amazon the Pewter was badly finished one even had a hole in the pewter. So really relieved and delighted when yours arrived.

Super fast delivery and the Corkscrew was stunning. Many Thanks

Delivery was super quick. Very impressed with goods and personalisation. The only criticism is that for an expensive item as it was it came in a very basic unimpressive box.

My farrar and tanner chess set is beautiful! The craftsmanship is stunningly made and is very good quality. I had mine personalised with initials which feels extra special and worth the extra cost! This is a luxury item and worth every penny!

I ordered a gift set and unfortunately after double checking the description I realised it's the wrong item so I called to cancel and I was treated with absolute respect and no time wasting at all and the order was cancelled immediately. I was so impressed that I decided to search their offer and found something else and after buying it - the item was delivered today - much faster than estimated. I absolutely love this store. Thanks for everything!

Fast and efficient service by Farrar and Tanner - thanks was a last minute present

Super quality item that was given as a gift - delivered quickly - met all expectations.

Excellent service, delivered earlier than expected and item is beautiful

Enjoyed your website. Great bag well packaged and we look forward to using it.

This is a review purely regarding customer service (item ordered and awaiting receipt before I can review that regarding quality etc.).

Had cause to use the Farrar & Tanner website today but had a few issues with the order I wanted to place and ended up dealing with a customer service staff member - Sue. Blown away by the phenomenal way my query was handled. Sue listened, was very knowledgeable about the products and the website and services offered and completely understood what I needed. Went the extra mile in assisting with gift options and delivery arrangements. Honestly, to deal with a person who wants the very best result for the customer and works so hard to achieve that is fabulous. So, huge shout out to Farrar & Tanner for recruiting such a fabulous employee and an even 'huger' shout out to Sue for the help given to this customer. Outstanding.

I ordered a black and gold Pelikan ballpoint pen as a gift to take abroad within the next few weeks.
The order arrived in good time, excellent communication and well packed within a few days.
Unfortunately upon opening the presentation box we found that the incorrect pen had been sent - a black and silver fountain pen!!
That's when the fun started......
I contacted customer services by phone who told me they would send me a label to return this but after not receiving I emailed.
I got a response instantly asking for my customer reference number (which was in the subject heading of my email) and asked for photos of the item along with the delivery note showing who had packed this.
I did note that the item number on the box was the correct pen which I'd ordered and just the contents differed.
I received an email back after a couple of days telling me to follow the link for a returns label but no link was in the email. I was also told that due to long delays I could not expect either a refund or replacement (if entitled) for four weeks and could not send back personalised items - my issue was clearly not read properly.
On the whole, from despatch to communication there is a clear lack of attention to detail which one does not expect from a merchant selling 'luxury brands'

Visited shop,quality merchandise and very helpful staff.

GREAT product, & turn-around time was very quick. Highly delighted with my purchase

Perfect- great product- thank you for the beautiful gift wrapping and card! Swift delivery . Perfect!!!

High quality item

I received a very high quality scarf very quickly by post.

Great fast service Thankyou

Next day dispatch on a personalised [engraved] item was far quicker than I expected. The item itself was top quality and arrived well packed