Finemotors Reviews 19

Very good customer service. Was very happy woth my purchas. The team made the process very smooth and didnt seem too pushy to make a sale compared to some dealerships i hace visited. Overall would highly recommend this place.

Bought a car off them and have has 0 issues every happy

I had a really positive experience with this car company and wanted to share it. From the moment I arrived, I felt genuinely welcomed — not in an over-the-top salesy way, but in a relaxed, friendly manner that immediately put me at ease. The team took the time to listen to what I was actually looking for instead of trying to push something on me, which I really appreciated.

What stood out most was their knowledge. Every question I had — and I had quite a few — was answered clearly and honestly. You can tell they really understand their cars and the products they offer, and they explain things in a way that makes sense even if you’re not an expert. They were patient, never rushed me, and made sure I felt confident in my decisions.

I ended up buying a car from them, and I’m really happy to say it’s been running perfectly — smooth as butter — with no issues at all for about a year now. That alone says a lot about the quality of what they sell.

Overall, the whole process felt smooth and straightforward, which isn’t always the case when buying a car. It’s clear they care about customer experience, not just making a sale. I’d definitely recommend them to anyone looking for a trustworthy and friendly place to buy a car.

I had an absolutely fantastic experience with this car company! From the moment I walked in, the team was incredibly welcoming and friendly. They took the time to really understand my needs and walked me through every detail of the cars and features. Their knowledge of the products is top-notch, and they made the whole process smooth and enjoyable. I highly recommend them to anyone looking for a great car-buying experience!
Will be back again in the near future thank you.

Very good service was very stressed trying to find the perfect first car. Adam was very helpful from the very first point of contact showed me many options and talked me through everything making sure anll my questions were annswered. Overall very smooth process with very fairly priced cars. Very happy with my car decently will be back in the future.

I recently bought a car from FineMotors and couldn’t be happier with the whole experience. From the moment I got in touch, the team were friendly, professional, and really easy to deal with. They answered all my questions honestly and made the whole process feel straightforward and stress-free.
The car itself was exactly as described clean, well-presented, and in great condition. They even took care of a couple of small things I pointed out before collection, which I really appreciated. It’s clear they actually care about customer satisfaction and not just making a sale.
Overall, it was a smooth and positive experience, and I’d definitely recommend FineMotors to anyone looking for a reliable used car and good customer service.

Had call about the car they have for sale. Everything was explained show in details and no trouble. Happy with customer service.

Amazing experience cars driving great like new

Can’t believe this company is still trading bought a car from them last year. Had nothing but problems were not interested in helping once they had my money. Guarantee practically useless.would highly recommend buying elsewhere.

DO NOT GET YOUR CAR FROM THESE COWBOYS.. son bought his first car from fine motors ltd… Which he saved for.. serious fault with car immediately.. he didn’t realise what the noise from engine actually was.. turns out it needed a new timing chain.. contacted fine motors. Wasn’t interested in helping at all.. said nothing wrong with the car then just ignore..Had an inspection with a report stating the problem and the fault was definitely there on purchase.. warranty not worth the paper it’s written on.. beware purchase your cars elsewhere!!!!!

Very poor experience if I could give minus stars, I would. The car developed serious faults almost immediately, which an independent inspection confirmed had definitely been present before sale.

The company was dismissive and unhelpful, insisting it wasn’t a safety issue - despite clear evidence to the contrary. Further faults were also identified, including engine warning lights and DPF-related issues.

Extremely concerning attitude towards both vehicle safety and customer care. I would strongly advise others to be cautious before buying from this company - and that’s saying it lightly.

Posting for awareness regarding Fine Motors in Leicester.

A vehicle was delivered to us on 14 February 2026. Shortly after delivery, a fault developed (actuator issue). We were advised by Adam and Faisal Abdul Ghafur Haji to arrange a local repair with the assurance that the cost would be reimbursed. The repair was completed and the invoice sent on 4 March, but we have not received payment or any meaningful response.

We also received a Dart Charge notice for the same date. This crossing was made by Fine Motors’ driver during delivery, prior to handover, yet the charge has been issued to us. This remains unresolved.

In addition, the vehicle was registered incorrectly with DVLA, resulting in official documentation being issued in the wrong name. We have had to contact DVLA directly to correct this.

Despite repeated attempts to contact Fine Motors and two formal letters, we have received no response.

Sharing in case others have had similar experiences or can advise on next steps.

I bought a car from this dealer, and less than a month later I started having serious problems with the vehicle. It has now been three months, and my issue still has not been resolved.
When you’re buying, they are incredibly friendly and persuasive — so much so that you feel like you’ve made new friends. They sweet-talk you, reassure you, and make everything sound great. Unfortunately, once you actually need help, that attitude completely disappears. Calls go unanswered, follow-ups lead nowhere, and they become evasive instead of supportive.
I truly wish I had read the reviews of others before purchasing from them. The customer service after the sale has been extremely disappointing, and I’ve been left dealing with an unresolved problem for months.
Learn from my mistake and buyer beware — their friendliness ends the moment they have your money

I can say I will be staying with this dealership long-term! After being scammed several times after passing my test these guys looked after me like no one has! They made sure my car was delivered to me in the best condition and I’m happy and back on the road all thanks to them! Lovely staff and genuine vibes all around I’m extremely grateful! Thankyou fine motors!!

An appalling company. Selling cars that are not fit for purpose and dangerous. Trading standards and the CAB have been contacted.
They are rude, evasive and mendacious.
No stars, they need to be closed down.
Don't make the same mistake that I did.

Purchased a car this summer only to have issues from day of delivery, I've been in contact with seller since then to be ignored and they no longer respond to my calls for assistance. I have sent legal letters requesting action and involved trading standards, after search the internet I found more horrible examples of bad selling similar to my experience. They have a person called Adam who runs the show but never deals with issues, the rest of the staff don't know what they are doing, one deals with calls but never answers the other is emails but never responds.

During my last call with them they blatantly ignored my request for a full refund even though they have been sent legal letters requesting action. I have proof of all of this, I have delved into this further a found plenty of poor customer experience reviews, based on other online reviews they could possible once known as Rays Cars and Affordable Used Cars Leicester as the names and comments of bad customer service matches the feedback for Fine Motors Ltd in Leicester.

Do not buy from this seller you will regret it.
Proof of miss selling can be proven.

Their positive reviews, though only a few on AA etc are likely created by their staff and friends as these do not show as customers reviews. Their FB page has nothing but bad feedback.

They are Fine Motors Ltd in Leicester