Firefish Software® Reviews 93

everything was easy to understand and Laura was very patient

Lauren at Firefish is excellent. She constantly looks to go above and beyond - preempting problems and providing the solution before I've even realised what my problem is!

This is the second time I've used Firefish for a recruitment business. It's an excellent CRM. The team are friendly supportive and always open to feedback. They are constantly innovating and developing the CRM.

We joined Firefish approximately three years ago and we love it!
The Team there are so responsive and helpful.
We have regular reviews via Teams, often with Scott McFarlane. Our recent review was great! All the Team in our business joined virtually, and Scott gave some useful tips for us all to use, plus provided an update on all the upcoming additions to the system. The session was fantastic and invaluable! Thanks Scott 😊

We have been with Firefish for 6 years now and I can not fault them, they are always on hand to help and can not do enough to help! Our account manager Scott in particular is fantastic, we asked him recently to help with an Easter Egg hunt competition on our website and it was done within minutes, we have had some great engagement from it.
Aiden support us with any website support and updates and he is always so helpful.

I’ve had a fantastic experience using Firefish, and I can’t recommend it highly enough. Lauren Speirs has been incredible throughout. She is always quick to respond and genuinely committed to helping with any queries I’ve had.

What really stood out was the level of support. I was amazed by the time and effort Lauren put in, including creating a tailored video to walk me through exactly what I needed to do. That level of personalised help was far beyond what I expected.

Firefish itself is very easy to use, and the support and guidance available make it even better. Overall, a brilliant service and an excellent experience.

Scott is always thorough and honest. He is one of the good guys and will undoubtably give you an answer to any question you ask.

Scott will also give you insights and tips on how to utilise Firefish to its full potential, his analysis of our usage is spot on!

Firefish has transformed the way our recruitment business operates. The seamless integration with our existing workflows has been impressive from day one, and the platform's search functionality has significantly enhanced our ability to identify and connect with the right candidates. Creating and managing job adverts is now a far more streamlined process, saving our team valuable time and allowing us to focus on what matters most — placing the right people in the right roles. We are delighted with the results so far and would highly recommend Firefish to any recruitment business looking to elevate their CRM capabilities.

We’ve worked with Scott for nearly two years, and throughout that time he has consistently been personable, friendly, and always willing to help, no matter the query.

Scott is a true expert in his field, and his knowledge of the system is second to none. The tips and guidance he has provided have been incredibly valuable, helping to improve our day-to-day use of the system and making our processes more efficient.

He is a pleasure to work with and a real asset to any team.

Scott is genuinely one of the best account managers we could ask for. Every time we reach out for support, he responds quickly and makes everything easy to understand, breaking down even complex tasks so we can make the best use of the Firefish system.

His support has been tremendous, and thanks to his guidance, we’ve learned lots of new ways to enhance our skills and get even more value from the software.
I highly recommend working with Scott and the team at Firefish—first-class service all round.

Really positive experience working with Scott at Firefish. He is professional, knowledgeable and genuinely took the time to understand our needs as a business. Communication was clear and consistent throughout, and nothing felt like too much trouble.

Would highly recommend both Scott and Firefish to any recruitment business looking to streamline their processes and get more from their CRM.

We’ve had a really positive experience with Firefish. As a busy recruitment business, having a system that genuinely supports our day-to-day activity (rather than slowing us down) is so important – and Firefish really delivers on that.

The platform itself is intuitive and works well for both CRM and ATS, but what really stands out is the support. The team are always responsive, helpful, and genuinely invested in making sure we’re getting the most out of the system.

We’ve also seen a real improvement in how we manage candidates and clients, particularly around automation and keeping everything organised in one place.

Overall, a great partner for any recruitment business looking to streamline processes and improve efficiency

Firefish has a strong customer support team, by far the best compared to other providers we work with. Customer success is an important focus of theirs, along with continuous product development. The regular check-ins with our account manager are helpful to keep up to date with new functionality and reset our CRM requirements.

Firefish have been our CRM provider since day one. We chose them because of their reputation for service - it was exceptional on day one and has improved in each of the following six years.
Rob Cross is our Account Manager now - 100% excellent!

Firefish has been a fantastic recruitment CRM for our team that we have used for serveral years. It has several features that make a positive difference to our workflow. The platform helps us stay organised, streamline our processes, and deliver a better service to both clients and candidates.

A special shout-out to our account manager, Rob Cross, who consistently goes above and beyond. Rob is always quick to respond, proactive with solutions, and genuinely invested in helping us get the most from the system. His support has made our experience with Firefish even better.

Highly recommended for any recruitment business looking for a smart, reliable, and well-supported CRM.

Firefish is a fantastic recruitment CRM that we’ve been using for many years. It’s easy to use, intuitive for the whole team, and works brilliantly for both our permanent and temporary recruitment. The system continues to evolve and improve, with regular updates that actually make a difference to how we work day-to-day. We’ve tried other CRMs over the years, but Firefish is definitely the best. Their customer support is responsive and helpful, and the staff are always friendly whenever we need a bit of guidance or have a question. Highly recommended for any recruitment agency looking for a reliable, modern CRM.

Lauren is amazing!! She's a true credit to the company. Very helpful and kind.

We have been with Firefish for nearly 5 years, the onboarding and migration was smooth, the product is great, our businesses are aligned and I feel they are approachable and knowledgeable. Our Customer Success Manager Scott is great, proactive, reactive and "gets" recruitment from an operational and commercial viewpoint which helps greatly in managing what we require of our Recruitment CRM.

I've been a Firefish customer now for nearly 8 years and in that time it's really come on, as a product. However, for me, it's the customer service from the support team which never fails to deliver. David, Katie and the team are always so helpful. I've just had a call with David this morning to help me with an issue I've been having. They respond quickly, they always give sound advice and always leave an extremely positive impression. Cheers again!