Firefish Software® Reviews 93

Love the product. The features and the job board.
I also need to give a shout-out to the wider onboarding team. 10/10 and would recommend.

My experience with Firefish has been really good. The system is very easy to learn, and the way all the functions complement each other makes it straightforward to use day to day.

The team have been great – customer service is excellent, communication is clear, and any queries I’ve had have been dealt with quickly. They’re always on top of things, which has really impressed me.

I’d highly recommend Firefish to anyone in recruitment. It’s simple, effective, and makes the whole process very easy to manage.

Firefish is an amazing company offering a powerful and intuitive recruitment CRM. The team is exceptionally helpful and always willing to go the extra mile to support users. The wealth of guidance and online resources available makes navigating and optimising the platform easy and efficient.
I especially love that Firefish is evolving organically and introducing features like AI into the administrative side of the recruitment software is a real game changer. These additions/improvements support the process by streamlining back-office tasks, allowing us as recruiters, to focus more on people and placements. It's exciting to see a platform that's not just keeping up with the industry but actively shaping its future.
As a small business, the Firefish CRM platform offers excellent value for money, with seamless integration into in-house systems and external job boards allowing us to maximise job advert visibility and streamlining our recruitment needs.

Firefish have been partners of TEAM for over 10 years. They support a significant proportion of our members with their CRM products, backed up with great service too.
On top of that they are forever adding features that enhance the product, provide really valuable insights monthly into what's happening in the market, and Wendy CEO (or Chief Fish) is a great thought leader on AI in recruitment and gives the industry sound updates, tips and guidance on what's happening so fast in the recruitment sector.
Plus they give all my members at TEAM a great discount too! Many thanks Firefish!

We've been using Firefish for around 7 months now and its been a great experience so far. Their implementation team have been fantastic in getting everything up and running, dealing with a mountain of configuration requests along the way. Greg in particular has been a god send, supporting me, our whole resource team, marketing and payroll in the initial set up period and beyond. Highly recommended.

Excellent recruitment CRM system. We have been a Firefish customer since 2022. The system is continually being developed and improved. The support team are excellent, always available and great at communicating.

Wendy has an incredible team at Firefish, they are all extremely helpful and supportive. To any new business setting up they really do offer a great package that suits your budget and with regular check ins and ensuring all going smoothly. They are always on hand with live demos to help you with any issues
Its easy to use and I can change text and images anytime I like easily. Love the Fish!

We’ve been using Firefish for many years and it’s been a really solid CRM for our team. It’s easy to use and helps keep everything organised. The support team are always really helpful and quick to respond whenever we need anything. Our account manager, Louise, has been fantastic, always there to help us with new features and processes. Would definitely recommend!

Great support, any issues they react straight away. Good, easy and user friendly interface. Always looking for ways to improve, and they LISTEN to clients suggestions. 10/10

For me Firefish isn't just the best recruitment CRM but the best provider. From the first interaction of booking a demo the process was seamless. From an in-depth discovery call to make sure Firefish was a good fit for my business to a detailed demo of the product that was tailored to my needs (not generic like other demos I've experienced).

Alan was there at every step answering all my questions and explaining how different features would help me improve our processes.

After signing up, the onboarding and customer teams have been superb in helping me set the system up to work best for me.

The CRM itself does everything I need it to do. From core functions like an easy to navigate ATS to automation features like Talent Pools and the built-in AI.

It's clear Firefish was built with Recruiters in mind and has certainly makes my job easier.

From my experience to the system I couldn't recommend Firefish enough.

We have been using Firefish Software for several years and are very happy with the service. The software itself works great, very easy to manage applications and jobs. The customer service is 5-star, they are always super quick to respond to any queries and resolve any tech issues you may have. They are constantly improving the system and communication is great with helpful videos, webinar's and emails keeping you up to date with anything new.

We are a Legal Recruitment specialist with approximately 33 users. We went live this week with Firefish and I can honestly say the whole process has been professionally handled and made so easy for us. Having previously moved from Itris to Bond Adapt we were not expecting the experience to be so seamless. Particular shout outs to Aiden (migration and implementation) and Jamie (sales). The migration was handled almost entirely by Firefish which has been amazing and so time saving. The coaching provided by Aiden has been calm, clear, thorough and obviously provided by someone who has been a recruiter in a former live, which is priceless. I would highly recommend Firefish to anyone looking to change CRM.

I have been using firefish for about 4 years and it's always worked well and super user friendly. When I joined my current organisation I started speaking with Katie in the customer service team. She is very personable and helpful with problems. I often have struggled with something and she would create a personalised video from me. She's an asset to the team!

We have recently started using Firefish as our CRM system at Top Tier Recruitment and it’s already made a huge difference to how we work.
From the start, Greg has been fantastic, guiding us through the setup and making sure we understood every step. The whole process has felt smooth and supported.
It’s completely changed the way we do business: making things quicker and clearer for us, and so much easier for our clients and candidates too. We are really pleased we made the move and excited to see what else we can do now we have got Firefish on board.

Aiden and the whole team are amazing! Super efficient and knowledgeable. A pleasure to work with you guys, thank you for your continued support.

Firefish is great CRM and a big improvement on our last system. The support is excellent and our account director Louise is extremely helpful and efficient.

We have been with firefish for a number of years now, and have always found the Support team to be very helpful. In particular, Louise was very helpful in supporting me understand / create reports as well as some functionality I was unaware of.

As a start up business, having a CRM partner that understood our values and help us every step of the way was crucial. Fire Fish definitely did this and the team have been extremely supportive throughout the process. The support team are incredible and always on hand for all our queries, which makes life easy for us :)

We've been using Firefish for over 6 years now, and it is a good CRM solution for our small business. It is consistently evolving and adding new features that makes our workflow smoother.

The incredible support we receive from Katie, David, and Scott have been consistently fantastic - always responsive, knowledgeable, and genuinely helpful. Whether it's a quick question or a more complex issue, they handle everything with professionalism and a friendly attitude that makes all the difference.

We've been using Firefish for several years, and their customer support has consistently stood out. Huge shoutout to our amazing Account Manager Louise, and the Firefish Support Team—Katie, David, Aiden, and Scott—for being incredibly responsive ,polite, knowledgeable, and genuinely helpful.
Their SLA response times are excellent, consistently meeting, or exceeding expectations, which gives us confidence when handling time-sensitive recruitment tasks. Issues are resolved quickly and efficiently, minimizing disruption to our workflow.
We also appreciate that they listen to customer feedback and use it to continuously enhance the platform.
Overall, Firefish is a reliable, responsive, and forward-thinking partner 😊