Being old age pensioners it was good having someone tolerant of this and not talking in a baffling way . Having never done anything like this over the phone before Jamie made me feel confident I could... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Our first time buying a house we're unsure and lost at almost most things, unsure how we where referred but im glad we where. We dealt with a man called Nathan, and compared to others we've had to... Toon meer
Bedrijf heeft geantwoord
From the initial call, right through to document completion, Aaron was great. He gave all the information quickly and answered any questions I had without any issues. There was no pushing, just profes... Toon meer
Bedrijf heeft geantwoord
Becky was amazing from beginning to the end. I called late, I was under pressure with time to sort insurance out I was lucky I got Becky! She provided excellent and extremally professional service. Al... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
first2protect.co.uk
Geschreven door het bedrijf
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contactgegevens
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Verenigd Koninkrijk
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Uitstekend
7K reviews
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Great experience
It was great to speak to the customer service and my Partner and I were happy with the service. Everything was explained properly. However, there was too much noise in the phone line so did struggled in hearing.
17 juni 2026
Review zonder uitnodiging
Easy to take policy out
Easy to take policy out - spoke to friendly agents and all went smoothly. Just as easy to close account when house sold. Spoke to James who was professional and friendly.
18 juni 2026
Review zonder uitnodiging
spoke to jamie wellum everything went…
spoke to jamie wellum everything went well
18 juni 2026
Review zonder uitnodiging
Very conscientious
Very conscientious, very understanding, easy to understand, helpful and never felt rushed. Easy to deal with, thank you
18 juni 2026
Review zonder uitnodiging
Lewis was very helpful
Lewis was very helpful, polite he deserved 5 stars.
18 juni 2026
Review zonder uitnodiging
Oscar was very helpful and clear easy…
Oscar was very helpful and clear easy prosses
18 juni 2026
Review zonder uitnodiging
Oscar was really friendly
Oscar was really friendly, and explained the policies very clearly. made the process easy and straightforward, thank you!
17 juni 2026
Review zonder uitnodiging
Excellent service and friendly advice
Nathan was incredibly helpful and friendly throughout the process of arranging my home and contents insurance. He took the time to explain everything clearly, offered great advice, and made sure I understood all of my options. Excellent customer service and a pleasure to deal with. Highly recommended!
18 juni 2026
Review zonder uitnodiging
Very polite young man
Very polite young man, Oscar Bushell managed to get me insured and completed very quickly and sufficiently very satisfied
18 juni 2026
Review zonder uitnodiging
Nathan was fantastic
Nathan was fantastic, gave really clear information which made it easy for me as a first time buyer to understand. Would highly recommend
18 juni 2026
Review zonder uitnodiging
The customer service
Joel help a lot give me the right information about a letter that I received! Great customer service
18 juni 2026
Review zonder uitnodiging
Insurance update
A very good service, all information clear and precise.
16 juni 2026
Review zonder uitnodiging
Lewis was incredibly polite and was…
Lewis was incredibly polite and was able to resolve my query without any problems. Great customer service.
17 juni 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your feedback!
We’re delighted to hear Lewis provided such polite and effective support in resolving your query. We really appreciate your kind comments.
I have been with you for 10 years and…
I have been with you for 10 years and you are very efficient and responsive
16 juni 2026
Antwoord van First2Protect
Thank you for your continued loyalty over the past 10 years!
We’re delighted to hear you’ve found our service efficient and responsive—we really appreciate your support.
Very helpful
Very helpful, friendly and I was able to achieve purpose of my call efficiently
17 juni 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your feedback!
We’re delighted to hear you found the service helpful and friendly, and that everything was handled efficiently.
Being old age pensioners it was good…
Being old age pensioners it was good having someone tolerant of this and not talking in a baffling way . Having never done anything like this over the phone before Jamie made me feel confident I could do this again. He explained everything in a way I could understand and also came up with a quote that suited us ,if I should need to speak to someone again i shall ask for Jamie.
17 juni 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your lovely feedback!
We’re delighted to hear Jamie provided such patient and clear support, making the process easy to understand and helping you feel confident. It’s great to know he found a quote that suited your needs—we’ll be sure to pass on your kind comments.
Phone call and portal
The guy I spoke to on the phone was helpful and thorough.
He noted my view of the portal, that I don't find very user friendly. And then, for the payment, he was going to kindly guide me through the portal secure payment.
Unsurprisingly, to me, it didn't work. However, I was able to pay on the phone.
I like the idea of the portal, but find the reality a headache! Often it's not available or I have to change the password!!!
16 juni 2026
Antwoord van First2Protect
Thank you for your feedback!
We’re pleased to hear the advisor was helpful and thorough. We’re sorry to hear about the issues you experienced with the portal—this isn’t the experience we aim to provide. Your feedback has been noted and will be shared with the relevant team as we look to improve usability and reliability.
We appreciate your patience and are glad we could still assist you with the payment.
Aaron M was precise and to the point…
Aaron M was precise and to the point whilst maintaining a friendly nature
17 juni 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron provided clear, concise, and friendly support. We’ll be sure to pass on your kind comments.
Very helpful…
The person I was dealing with was very patient and helpful. She answered all my questions and explained everything clearly
17 juni 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your kind feedback!
We’re delighted to hear you received such patient and helpful support, with everything clearly explained. We really appreciate your comments.
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