Oscar was very clear on what the policy offered, he worked hard getting me the best price without skimping on quality of cover. He was clear on how much the “Excesses”,were and how much any additiona... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure t... Toon meer
Bedrijf heeft geantwoord
ONE WORD "JAMIE" What an absolutely amazing young man doing an incredible job, with laughs and much good humour and patience with a veritable geriatric member of society (Me, i`m 84) and i do not... Toon meer
Bedrijf heeft geantwoord
I cannot recommend First2Protect enough! I'm a first time buyer and have been instructed to get a quote for home insurance, my mortgage broker reaches out to First2Protect this morning with my availab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
first2protect.co.uk
Geschreven door het bedrijf
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contactgegevens
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Verenigd Koninkrijk
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Uitstekend
7K reviews
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Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Dealt with easily and effeciently
Dealt with easily and effeciently. Thank you.
6 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your feedback. We’re pleased to hear your enquiry was dealt with easily and efficiently. Your kind comments are very much appreciated.
Wesley was very attentive and was able…
Wesley was very attentive and was able to solve my query efficiently.
Thanks alot.
6 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Wesley was attentive and able to resolve your query efficiently. Your kind feedback is very much appreciated and will be shared with him.
great customer service from Jamie
6 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Jamie provided great customer service and made your experience a positive one. Your kind feedback is very much appreciated and will be shared with him.
Nathan was super helpful in making sure…
Nathan was super helpful in making sure the level of cover for my insurance was tailored to my personal needs and was clear about all the different options
24 juni 2026
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Nathan was so helpful in ensuring your insurance cover was tailored to your personal needs. It’s great to know he clearly explained the available options and helped you find the right level of cover. Your kind feedback is very much appreciated and will be shared with him.
Thank you Thomas!
Little late on the review, but Thomas Lennon and I had a great conversation in which I was able to explore options without being pressured and provided with all of the information that I needed as a first time buyer, more incredible is the flexibility to amend my policy at a later date as it seems understoof that some decisions take a little time to set in for a first time buyer. Would definitely recommend, the prices seem very fair as well.
23 juni 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Tom Lennon provided such a positive experience, giving you the information and flexibility you needed as a first-time buyer without any pressure. It’s great to know you felt supported in exploring your options and reassured by the ability to make changes later if needed. Your recommendation is very much appreciated, and we’ll be sure to share your kind feedback with him.
ONE WORD "JAMIE" What an absolutely…
ONE WORD "JAMIE" What an absolutely amazing young man doing an incredible job, with laughs and much good humour and patience with a veritable geriatric member of society (Me, i`m 84) and i do not suffer fools!!
Great service, great price for my insurance policy, faultless.
HE NEEDS A RISE AND PROMOTION.
1 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re absolutely delighted to hear that Jamie provided such a positive experience. His patience, professionalism, and sense of humour are qualities we value highly, and it’s wonderful to know he made the process enjoyable while helping you secure great cover at a competitive price. We’ll be sure to share your kind comments with him—he’ll be thrilled to receive such fantastic feedback!
Thank you so much to Thomas
Thank you so much to Thomas, who ran me through the whole process with professionalism and patience. I had to amend a policy due to an alteration of exchange date, Tom followed this up and made sure this was as stress free as possible. Customer service 10/10, highly recommend First2Protect. Thanks again.
6 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Thomas provided such professional and patient support throughout the process. It’s great to know he was able to help with the amendment to your policy following the change to your exchange date and made everything as stress-free as possible. Your kind feedback and recommendation are very much appreciated, and we’ll be sure to share your comments with him.
I appreciate the reminders
I appreciate the reminders. the new quotes and the no nonsense approach to renewing my policy.
6 juli 2026
Antwoord van First2Protect
Thank you for your review. We’re pleased to hear you appreciated the reminders, competitive renewal quote, and straightforward approach to renewing your policy. Making the process as simple and hassle-free as possible is what we aim for, so your feedback is very much appreciated.
The understanding was fantastic and…
The understanding was fantastic and resolved everything within a couple of minutes. Great customer service! Thank you
6 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that your query was understood and resolved so quickly. Providing efficient, helpful service is what we strive for, so it’s great to know you had such a positive experience. Thank you for your kind feedback.
Thank you for your kindness and…
Thank you for your kindness and patience.
Understandable explanations.
23 juni 2026
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear you found our explanations clear and easy to understand, and that you experienced kindness and patience throughout. Your feedback is very much appreciated.
Great service from Jamie W
Jamie W called us within minutes of us requesting a quote online. He was professional, thorough, friendly and clear in his questions and explanations as to the Insurance cover. We are very appreciative of the excellent service we have received to date.
3 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Jamie W contacted you so promptly and provided a professional, thorough, and friendly service. It’s great to know he took the time to clearly explain the insurance cover and answer your questions. Your kind feedback is very much appreciated and will be shared with him.
I would like to say a big thank you to…
I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful throughout the whole process. Everything was explained clearly, and the support I received truly made my day. Thank you again for such outstanding customer service.
3 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Charlie provided such excellent service and made the process of arranging your house and contents insurance straightforward and enjoyable. It’s great to know his professionalism, friendliness, and clear explanations made a positive difference. Your kind feedback is very much appreciated and will be shared with him.
Excellent ambassador for First2Protect.
Excellent informative, friendly and engaging call from Tom Lennon, crystal clear information (re. Home Insurance products) and prompt second call on the same afternoon after he had to call an associate for more information to assist with our discussion. First-class ambassador for First2Protect.
3 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Tom provided such an informative, friendly, and engaging experience. It’s great to know he took the time to obtain additional information and call you back promptly, ensuring all your questions were answered clearly. Your kind feedback is very much appreciated and will be shared with him.
Evenlyn was extremely friendly
Evenlyn was extremely friendly, patient and helpful!
3 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Evelyn was extremely friendly, patient, and helpful throughout your experience. Your kind feedback is very much appreciated and will be shared with her.
Very helpful advisor
Very helpful advisor. Answered all.my questions. No hard sell. Finalised home insurance with ease.
1 juli 2026
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that your advisor was so helpful, answered all your questions, and made arranging your home insurance straightforward. It’s especially pleasing to know you felt no pressure and were able to complete everything with ease. Your feedback is very much appreciated.
An excellent and courteous service
An excellent and courteous service. The agent, who indicated that he was new, took time to read all the notes on my account before offering an opinion. Additionally, he stressed the importance of reading through all relevant regulatory material. I am grateful for his patience when I had to change payment cards. Crucially, on behalf of the company, he apologised about communication that did not arrive in a timely manner. Overall, it was an enjoyable call. Thank you!
3 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear you received such excellent and courteous service. It’s great to know our advisor took the time to review your account carefully, explain the relevant information, and support you patiently throughout the call, including when updating your payment details. We also appreciate your understanding regarding the earlier communication delays, and we’re pleased the advisor was able to address these with you. Your kind feedback is very much appreciated and will be shared with the team.
Spoke to lovely woman called jody I…
Spoke to lovely woman called jody I think. She was very helpful and very friendly. Got me a decent quote as well.
3 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Jodie was friendly, helpful, and able to find you a competitive quote. Your kind feedback is very much appreciated and will be shared with her.
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear you received quick and efficient service and found Jodie to be friendly and helpful throughout. Your kind feedback is very much appreciated and will be shared with her.
A gentleman called Charlie helped me…
A gentleman called Charlie helped me today was Amazing he explained everything professionally very well and I am very happy with the service.Thank you .
3 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Charlie provided such excellent service and took the time to explain everything clearly and professionally. It’s great to know you were happy with the support you received. Your kind feedback is very much appreciated and will be shared with him.
Great customer service
Great customer service, I spoke to jade who was brilliant, she was friendly, helpful and resolved my issue in a timely manner, I would highly recommend
3 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Jade provided such brilliant service, being friendly, helpful, and resolving your query promptly. Your recommendation is greatly appreciated, and we’ll be sure to share your kind feedback with her.
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