Fantastic experience today with F2P. I spoke to Lori and also to Miz and both were excellent at advising on my queries in relation to my renewal. Lori in particular spent a good deal of time with me r... Toon meer
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Lees wat reviewers zeggen
Exceptional experience with your live chat function and Lori Butler’s ability to help me in a quick and friendly manner. I couldn’t work out how to pay for my annual renewal and didn’t have the time t... Toon meer
Bedrijf heeft geantwoord
The online account doesn't have a feature to update or change the direct debit account that I was able to find. Upon getting through to Becky via the online chat and advising I wanted to update my DD... Toon meer
Bedrijf heeft geantwoord
Was not made to wait too long before I got through on the phone (in contrast to so many companies who do not employ enough people!). Mike was very business-like but also very personable in confirming... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
first2protect.co.uk
Geschreven door het bedrijf
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contactgegevens
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Verenigd Koninkrijk
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Uitstekend
7K reviews
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I cannot recommend Theodore at First 2…
I cannot recommend Theodore at First 2 Protect highly enough. From start to finish, he provided an outstanding level of service while preparing a comprehensive quotation for my Landlord Insurance and Rental Guarantee cover.
Theodore was incredibly professional, knowledgeable, and patient throughout the process. He took the time to explain every aspect of the policy in clear, straightforward terms, ensuring I fully understood the different options available and what they would mean for my circumstances. At no point did I feel rushed or pressured.
What really stood out was his excellent communication and follow-up. He kept me informed at every stage, promptly answered all of my questions, and demonstrated a genuine commitment to finding the most suitable cover rather than simply making a sale.
It's refreshing to deal with someone who combines expertise with exceptional customer service. If you're looking for insurance advice from someone who is professional, responsive, and truly cares about helping their clients, I would wholeheartedly recommend Theodore and First 2 Protect.
A genuine five-star experience from beginning to end.
14 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Theodore provided such an outstanding experience whilst helping arrange your Landlord Insurance and Rental Guarantee cover.
It’s fantastic to know he took the time to explain everything clearly, kept you informed throughout, and ensured you felt supported in making the right decision for your circumstances without any pressure. Providing knowledgeable advice alongside excellent customer service is exactly what we strive for, so your comments are especially rewarding to receive.
Thank you for your recommendation and for taking the time to share such detailed feedback. We’ll be sure to pass your kind words on to Theodore.
Great help, despite my being a total dummy with technology.
Despite my being a total dummy when attempting to use technology, (which I was unfortunately never taught) plus being paraplegic and unable to easily access mobile phones, (impossible to hold snd carry at all times), the agents I’ve dealt with today were incredibly patient and assured me how I can access all I need to know with a call. I particularly wish to thank Charlie Roe for his dealing with it. A great help indeed and charming and easy to speak with. Thanks Charlie!
14 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that the team were able to support you and provide reassurance, especially given the challenges you’ve faced with technology and accessibility. It’s great to know that Charlie was patient, helpful, and easy to speak with, ensuring you felt comfortable and informed throughout.
Your kind feedback is very much appreciated and will be shared with Charlie. Thank you for taking the time to share your experience.
Lori was terrific
Lori was terrific. It is a good business to deal with.
14 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Lori provided such terrific service and made your experience a positive one. It’s great to know you enjoy dealing with us, and we really appreciate your kind feedback. It will be shared with Lori and the team.
Well done Aaron Maguire
Aaron Maguire provided exceptional customer service from the start. He was professional, friendly, and took the time to answer all of my questions clearly. Throughout the process, he was responsive, knowledgeable, and made everything straightforward and stress-free.
13 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Aaron provided exceptional customer service throughout your experience. It’s great to know he was professional, friendly, and took the time to answer all of your questions clearly, helping to make the process straightforward and stress-free. Your kind feedback is very much appreciated and will be shared with him.
Quick and helpful
Quick and helpful, every detail explained and I am very happy with the price as well. Thanks so much!
14 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear you found the service quick and helpful, with everything explained clearly along the way. It’s great to know you were also happy with the price we were able to offer. Your kind feedback is very much appreciated.
A very Informative call I had with…
A very Informative call I had with them. I liked it.
14 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re pleased to hear you found the call informative and enjoyed the experience. Providing clear and helpful information is what we aim for, so your feedback is very much appreciated.
Very nice helpful people and all very…
Very nice helpful people and all very straightforward. I have opened three policies with this company. However, if they could give me some assistance, I would be very grateful When I log into my account, I can see 2 policies only. If you couldtell me how I can see the third Policy on my account, I would be most grateful, thank you
10 juli 2026
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear you’ve found our team helpful and that arranging your policies has been straightforward.
We’re sorry to hear you’re unable to see all three policies in your online account. We’ll arrange for a member of our team to contact you to investigate this further and help ensure all of your policies are correctly linked and visible.
Thank you for choosing First2Protect, and we appreciate your continued support.
Call back rather than waiting for a…
Call back rather than waiting for a response
Clear and helpful directions as to how to pay for the policy renewal
4 juli 2026
Antwoord van First2Protect
Thank you for your review. We’re pleased to hear you appreciated the callback and found the renewal process straightforward. It’s great to know the guidance provided was clear and helpful in arranging your payment. Your feedback is very much appreciated.
Great customer service
I was unable to login to my details or renew my insurance. I was helped through all the process of changing my login details to renewing. The paperwork is also going to be sent to me. Brilliant customer service highly recommended
14 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that our team was able to help you regain access to your account and guide you through the renewal process. It’s great to know everything was explained clearly and that arrangements have been made for your paperwork to be sent to you. Your kind feedback is very much appreciated, and thank you for your recommendation.
Trainer very skilled and made sure we…
Trainer very skilled and made sure we all passed the practical side of the course. Engaged well with us all.
12 juli 2026
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Theo was knowledgeable, engaging, and ensured everyone felt supported throughout the practical elements of the course. It’s great to know you had such a positive experience. Your feedback is very much appreciated and will be shared with Theo.
Antwoord van First2Protect
Thank you for your review. We’re pleased to hear that Wesley was helpful, patient, and knowledgeable throughout your interaction. Providing clear guidance and support is what we strive for, so your kind feedback is very much appreciated.
Very helpful with a call back when my…
Very helpful with a call back when my bank started to slow things down with security
13 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re pleased to hear that our team was able to call you back and help when your bank’s security checks were causing delays. It’s great to know everything was resolved smoothly, and we appreciate you taking the time to share your feedback.
Aaron M was really very helpful and vey…
Aaron M was really very helpful and vey professional
10 juli 2026
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Aaron M was really helpful and very professional throughout your experience. Your kind feedback is very much appreciated and will be shared with him.
Easy transaction explained in detail by…
Easy transaction explained in detail by my Advisor
13 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re pleased to hear the process was easy and that Nathan took the time to explain everything in detail. Your feedback is very much appreciated.
Curtis was very efficient and clear in…
Curtis was very efficient and clear in his communication making the process very easy.
13 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Curtis was efficient and clear in his communication, making the process easy and straightforward for you. Your kind feedback is very much appreciated and will be shared with him.
Very polite and knowledgeable young man…
Very polite and knowledgeable young man dealt with my home insurance transfer to my new property.
13 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Lewis was polite and knowledgeable while assisting with the transfer of your home insurance to your new property. We hope you’re settling in well, and we very much appreciate your kind feedback.
Great Customer Service
Customer service was very helpful and explained everything perfectly thanks Rosie
13 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Rosie was so helpful and explained everything clearly. It’s great to know you had a positive experience, and we’ll be sure to share your kind feedback with her.
Becky was efficient and clear in…
Becky was efficient and clear in helping me regain access to my online account.
13 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Becky was efficient and clear in helping you regain access to your online account. It’s great to know the issue was resolved smoothly, and we very much appreciate your kind feedback, which will be shared with her.
Had no problems with Jamie helped me…
Had no problems with Jamie helped me out with everything I needed.
13 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Jamie was able to help you with everything you needed and make the process straightforward. Your kind feedback is very much appreciated and will be shared with him.
Rebecca was absolutely fantastic
Rebecca was absolutely fantastic. I have worked with First2Protect now for a number of years and their service has been second to none. I would definitely recommend using them
13 juli 2026
Review zonder uitnodiging
Antwoord van First2Protect
Thank you for your review. We’re delighted to hear that Rebecca provided such fantastic service. It’s especially rewarding to know that, after working with First2Protect for a number of years, you continue to value the support and service we provide. Your recommendation means a great deal to us, and we’ll be sure to share your kind feedback with Rebecca.
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