I had to contact Customer Service as a light had been damaged in transit. The phone was answered immediately by Nicole who went above and beyond the call of duty and was very helpful. The success of... Toon meer
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The contacts and the switch on the battery compartment for our bathroom LED mirror had corroded. I emailed First Choice asking for the cost of a replacement. Received a reply from Laura stating tha... Toon meer
Product arrived and didn’t work properly. Rang but office was closed so sent an email. Received a call back the next morning (twice, I didn’t pick up the first time) and swapped emails, which were ver... Toon meer
I ordered 2 lovely bobble table lamp bases at such a great price and excellent quality. The sage base went beautifully with my William Morris lamp shade and painted living room. Free and quick delive... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
First Choice Lighting for Design, Quality and Style.
Contactgegevens
11 / 13 Colvilles Road, Kelvin Industrial Estate, East Kilbride, G75 0RS, Glasgow, Verenigd Koninkrijk
- 0203 137 8400
- info@firstchoicelighting.co.uk
- www.firstchoicelighting.co.uk
Heeft 88% van zijn negatieve reviews beantwoord
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First Class Customer Service
I had to contact Customer Service as a light had been damaged in transit. The phone was answered immediately by Nicole who went above and beyond the call of duty and was very helpful. The success of Amazon is partly down to their excellent customer service. First Choice Lighting have taken a leaf from the same book. They now have a new loyal customer.
Replacement battery carriage
The contacts and the switch on the battery compartment for our bathroom LED mirror had corroded.
I emailed First Choice asking for the cost of a replacement.
Received a reply from Laura stating that a new battery carriage was already in the post, no charge.
Can't fault that kind of service. Well done First Choice.
start to finish great service
From start to finish great service. Delivery was prompt and good tracking procedure
Satisfied returning customer
Finally fitted the bathroom light. It looks fabulous. We always find what we want at First Choice.
Just what I wanted and delivered safely…
Just what I wanted and delivered safely to time.
Excellent customer care
Excellent customer care. An item was faulty, I emailed with photos and received a response almost immediately followed by a phone call very shortly afterwards. Replacement issued same day without having to wait for faulty item to be returned (I understand this is manufacturer dependent and may not always be the case). Items received (other than the fault) were really lovely and well priced. Would certainly order again in the future based on this (first) experience. Super speedy delivery with DPD also.
Product was faulty (at first) but customer care was outstanding
Product arrived and didn’t work properly. Rang but office was closed so sent an email. Received a call back the next morning (twice, I didn’t pick up the first time) and swapped emails, which were very promptly replied to. They immediately shipped a replacement and shared tracking details. Fingers crossed for the second one
Fast delivery and as described
Fast delivery and as described.
Great price and have had compliments
Great service
Great service, was not sure order method worked, but everything arrived on time and perfect condition.
Quick delivery
Quick delivery. Very helpful when I enquired about something. Just waiting for the electrician to fit the light! The website had one of the widest choices and it was easy to filter information.
Two lovely sage bobble table bases.
I ordered 2 lovely bobble table lamp bases at such a great price and excellent quality. The sage base went beautifully with my William Morris lamp shade and painted living room. Free and quick delivery, what more can one ask.
Great fast service
Easy ordering- great communication…
Easy ordering- great communication throughout. Prompt delivery and very happy with quality of product
Great customer service
I had a faulty light. Problems happen, but the follow up customer service was exemplary
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