Firstcry Reviews 

I ordered a Babyhug T-shirt. I found the item defective. I placed a exchange request. They replaced with another defective item. I placed a return request. They are not accepting the return citing not enough evidence.

Worst ever 3rd class service. Ordered items delivered in Kolkata but the shipping address was Dehradun. Then they closed the case by saying we can't do anything. Totally garbage service.

Bahut bekar aap logo. Ka paisa le lete hai kabi bi purchase nai karo

Very worst site. Last time placed on 2014. Now tried just recently. When I placed the order, it said delivery on Aug 23 -Friday, but today(Aug 23) it says Aug 26. I don’t know how much time they need to ship the items from Bangalore to Chennai.
No guaranteed delivery and awful customer service. Still running a site like in 90’s.
No update on shipments. I don’t know what’s the use of FC bot. It’s not at all responding and going out of state always.
It’s very surprising still these people are like this in this technology world.

I will never go to First Cry outlet from now on.... Very disappointed, there is huge difference in prices online and offline.. Same product you will get in store for 2000 and online for just 499....

Now I feel cheated

If there was something below 1 start i will adapt for it. Worst ever experience my family had with first cry delivery partner. The order was made-it was a big package- we live in chennai- my wife ordered for our kids bday- the delivery guy came- he was not able to find the location- my wife shared google map location- he came in a different route and he was confused- to avoid further more confusion my wife walked two streets to collect the baggage- and he shouted at her as though we are their servants- zero basic respect- my wife felt he is vulnerable so she refuesed to collect the package- next day customer care approched and they spoke decently hence my wife accepected to collect again where customer care said it will reach before 6pm-hence she took leave again to collect- we dint get the material- next day morning there was a msg from First cry that there is a delay for further clarification call delivery manager- on seeing that my wife called the number- where the manager started shouting on why not pick up on the first day itself- when she tried to explain he was not ready to listen- further he adds that driver will speak like that only you have to adjust- further he says he cannot deliver the product- so we cancelled and escalated the issue to first cry customer care- and it is more than 1 week still no updates from customer care at first they said they will come back in 72 hours, till now nothing happened. The delivery partner who i had connect with in Chennai lack quality of basic decency and they dont even know what is professionalism and I dono how first cry designate someone as delivery manager- who is not even ready to listen to the customer side and behaving as though he is giving something for free.

good customer service in palavakkam branch executive name ram laxmanan

Very poor quality of clothes. It's like one time use.

Ordered a Philips avent baby bottle thinking it's the glass version unfortunately it's the plastic version. After delivery raised the exchange request 20minutes after and was turned down. Apparently there is no option to exchange or get the issue resolved. Company does not care about it's customers. Do not waste your money and time

Hello guys,
Firstly i want to let you know if you are ordering from first cry platform be ready for the latency delivered of the product i ordered my product on 1st of july and today is 18th of july today 23 times i called them but they still are saying that tomorrrow you will get it. if you are living beside the company then you can try if you are in other state trust me
you wont get the product on time order before 1 month ago atleast.

We have did a whole order with Fristcry for our baby. Since we are living outside of India we were waiting for Fristcry to deliver to our Parents address in India. The total order wroth is 15K + for 34 Order items . FirstCry took the order and kept delaying the delivery for more than a month. Finally today they cancelled all the ordered item and they initiated refund. The customer service also very poor . this incident confirms that they are not trustworthy brand

One of my previous item has been cancelled and now the next product that I have ordered is showing as out for delivery but delaying due to unnecessary reasons .

I bought r for rabbit sugar pop stroller for my 4 month old boy and this stroller came with 2 rear left side wheels no right rear wheel so I requested a replacement 1st time they cancelled my request for first time so I requested replacement again 2nd time and surprisingly they send me a spares front wheel then I called r for rabbit for query
They answered politely but no out come then first cry calls and told me they replace my product but to replace the product they have to cancel my existing request (2nd) so I agreed but then there is no answer from first cry or r for rabbit and top of that first cry don’t have costumer care with real person first cry have virtual assistance but it will not understand anything west of time so if anyone from first cry read this please contact me
Order number: 30126530XLN50D2057

Kilambakkam first cry service is good,super customer service done by krishna priya i really enjoyed my shopping

Failure to Provide Latest Manufacturing Date Despite Prior Agreement !!!

I am writing to express my extreme disappointment with the recent experience I had with your company regarding the delivery of a product order. Despite my explicit request for the latest manufacturing date, I received a product manufactured in 2022, contrary to what was agreed upon prior to placing the order.

Throughout this ordeal, I have diligently reached out to your team multiple times via email and your application, clearly stating my concerns and requesting a resolution. Regrettably, I have yet to receive a single response. Despite assurances over the phone that I would receive a reply within 24 hours, I have been met with silence and inaction.

On top of this, last Saturday, I was assured by one of your representatives that all items would be returned, and arrangements would be made for a prompt collection by your delivery team within 24 hours. However, no action has been taken thus far, and there has been no communication regarding the return process.

Additionally, I followed the instructions provided by "Omer" from your team to send product photos and details for a replacement, yet I have not received any response to that either. It is incredibly frustrating to experience such a lack of accountability and efficiency in handling customer concerns.

I want to emphasize that my request for the latest manufacturing date was not arbitrary; it was made out of genuine concern for my baby's well-being. While the product may not have expired, I specifically requested the latest manufacturing date for peace of mind. This request was communicated clearly through multiple channels before placing the order.

Ordered an Item from FirstCry
OrderNumber : 17700714MCB81EC9EE
AWB No : 111413293525

It was to be delivery by Xpressbess on 17th of April. But they are giving fake reason & not delivering product.
The Delivery Person is asking for OTP before delivering the Product.
Had a Bad Experience. Dont have partnership with XpresssBess Bangalore

Best service & best knowledge of product
Mr. Mehul Padhiyar

I have ordered few items from first cry. After receiving the product one item I tried to return but they cancelled the pick up from their own side. Their customer support is horrible. Even after multiple complaints still my issue has not been resolved. Planning to move to consumer forum against Firstcry.

To whoever is supposed to be incharge of your online orders app or anything. Please know that you are doing the absolute rubbish job. My account and my husbands account has been suspended for bulk purchasing. Buying 2 packs of diapers is bulk??. I have a 10 month old and a 2 year old. I order 2 packs of diapers each. So in your pathetic system that’s bulk?. Are you guys working there or having a lazy day work all year round?. Basically your colleague on a call told me your account is useless now, you cannot order again as our system picks up that you ordering in bulk. Some scripted one sentence answer. You are backed my whatever big names and investors but can’t fix a system that you own??. Please review your own service and train your customers representative better to help and not to infuriate customers.

Firstcry provide rubbish customer service . There is no way to contact there representative. Didn’t deliver the order and not even refunding the money